Support is high quality and prompt, whether a quick phone call with a screen share or a chat now and follow response later. New features are always rolling out; feedback is encouraged and adopoted. The program is powerful, (mostly) intuitive and feature rich. My company has used Wrike since 2012 and we've upgraded from a basic plan to an Enterprise plan with 15 users. My only real complaint is with the wrong privacy settings porting over at a task level (tedious to find and change each one) from changing folder and group settings in an order other than their recommendation.