Before Wrike you needed to be a master at navigating though the endless sea of email chains, phone calls/voicemails, conversations happening at passing or a quick stop at one's desk. I wouldn't say it was utter chaos but things fell through the cracks. Wrike gave my team and its higher level project business owner's a platform that cleared all of that up and gave us the transparency and accountability we needed to become more successful. From project templates to request forms and meeting discussion everything happens within the system with little deviation. After setting our standards for operations within the system things started to run a lot smoother and we could focus more on doing great work.