I contacted this company after my oven door broke. An engineer arrived and after inspection said we need a replacement door. He said the item was unavailable and he would be in touch. 7 weeks have passed and I have not heard back from the engineer, this despite speaking to customer services twice. The engineer will not forward me the oven details for me to try to order, or even to ascertain if this is no longer in production. I have asked to escalate to somebody more senior but have been informed there is nobody above customer services. I have paid a lot of money for an engineer to tell me what I already knew - I need a replacement oven door.