If I could give zero, I would. I checked the website before I rang; this stated that an engineer would be with us by 19:30hrs if we booked then; which we did. I had two texts which advised me that an engineer was on the way despite the fact that they were busy. However, a little after 19:30 a received a call from an engineer saying that he couldn't come until the following day sometime after 10:30hrs. On immediately checking their website at 19:45 it was advising that an engineer would be with us by 22:00hrs; clearly not true. On ringing them they were full of apologies; not good enough?