I purchased a £90 turkey on 23/12/18 from the Crownhill, Plymouth Store, only to find when prepping the bird there were no giblets inside to make the gravy on Christmas Day. I was fuming, bearing in mind I purchase my turkey every year from the same store without a problem and without the giblets the gravy would be tasteless. I phoned & requested to speak with the Manager. The initial call was very frosty, but eventually, I was put through to the Manager, Rachael, who could not do enough to rectify the situation, whilst she could not replace the giblets she went above and beyond to provide me and my family with additional goodies to replace the oversight. Thank you M&S for your excellent customer service.