Do not hire Molly Maid. We hired them for a move-in cleaning, and it was a complete disaster from start to finish. The cleaners showed up over an hour late, then charged us for more time than we were quoted, and did a TERRIBLE job.
After they left, the house was still visibly dirty to the naked eye. There were food particles on the floors and in the cabinets, and every surface was grimy. Simply wiping a cabinet or the floor with a clean cloth left it black with filth. We ended up having to clean the entire place ourselves after paying over $500.
When we contacted Molly Maid to address the issue, they refused to offer any reasonable solution. No refund, no return visit — nothing. Just complete dismissal.
We feel completely taken advantage of. This was a waste of time, money, and trust. Save yourself the frustration and hire literally anyone else.
4 weeks ago
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