“Maria and Cindy cleaned my house on Tuesday did a fantastic job very friendly and called be
fore coming (gated comm,) I will be having them back again for cleaning.
team 12 Tuesday 7/28 thank you both”
“We're SO happy with Molly Mail cleaning our home, and somehow today we got the DREAM TEAM of Jordan and Felicia! We've had some wonderful cleaners here, and somehow we got another FANTASTIC pair. They arrived on time, came in with big smiles even though I felt guilty about our mess, asked some questions and jumped right in. They did a super scrub on my shower THANK YOU, and it looked and smelled fresh & amazing. Much appreciated! Every surface and floor in my home now sparkles and my husband and I LOVE IT.
They even dote on our kitty, who today had a sore paw and needed extra lovies.
Can't wait to meet the next incredible cleaning team!
THANK YOU MOLLY MAID
translation: THANK YOU AGAIN MOLLY MAID”
“DO NOT USE THIS COMPANY. They use very old equipment, the people who clean speak zero English.
The worst part is they walk in your house/apt with shoes on! Yes, they are not allowed to take off their shoes so they bring in all that dirt from outside into your home.
They broke my sink while cleaning it and stated it was already like that. They still wanted me to pay full price after that. Absolutely nuts! The worst company you can possibly hire.
If I can give zero stars I would.”
“They sent two women who hardly spoke any English to clean my son’s house. They did a terrible job and on top of that left a foot print on the kitchen floor. Will definitely not be using them again. Extremely dissatisfied! We called complained and sent them photos. They wanted to send the same ladies the next day. We declined, that’s how bad it was.”
“I want to thank Makayla and Brandi for doing a fantastic job on our house. We have been sick and they were very sensitive to our needs. They were friendly to my autistic son and pet friendly. Thank you!!!!”
“Had my deep clean. First time. Excellent!!. Got a flat rate per time, so dont know how anyone could complain they are asking for extra money. If that happens to me, I would definitely make sure they would not come back.”
“Team 3 consisting of team members Damaris, Odelsi and Wemberly did a great job cleaning my apartment on July 7. Their attention to detail, organization and overall professionalism was commendable. My place looks much better thanks to their hard work. Great job!”
“I was very satisfied with the work of two Molly Maid cleaners this morning. They cleaned a bedroom, a bathroom, a sun room and the flooring of our dining, living rooms, kitchen and hallway. They did a good job and I highly recommend Molly Maid.”
“Molly Maids has exceeded our expectations each and every time we get our monthly cleaning. Before the team comes, we learn which members are coming and are given a window of time before their arrival. They are always prompt, courteous and thorough. Our floors shine, lanais are spot clean, furniture, bathrooms, living room, sunroom, bedrooms and kitchen are spotless. We recommend them highly above other cleaning services in the areas. David and Ellen”
“Christina and Gladys are hard-working and diligent. Yes, the service is expensive, but this is worth it for occasional deep cleans and detailed work. I'm very happy with this specific team and recommend them.”
“Called Molly Maid in Webster TX. 281 815 4021. Said needed $60.00 up front before cleaning and wanted credit card for payment before scheduled appt.
Is this correct. Others I have spoken with said was not required of them.”
“First they know nothing about cleaning good furniture. Also they are very destructive
to your home. Partly because I think they have been told to get the job done as fast as possible. As I have learned the homeowner is on their own to pay for any/all damage done.”
“Avoid Molly Maid of Greater Miami. I booked a 1-bedroom apartment cleaning for $280 with a confirmed arrival text window of 10:00 AM – 12:00 PM.
They completely failed to respect my time:
• 12:09 PM: I had to call them. They told me they would be there close to 1:00 PM.
• 1:02 PM: Received a text saying they were still 35 minutes away.
• 1:36 PM: Called again to cancel because I had work commitments. They claimed they were "10 minutes away" and offered a $25 discount.
Because they were over an hour and a half late, I officially cancelled. Despite no services being rendered, they told me I had to pay an $80 cancellation fee. To make matters worse, they went ahead and charged my credit card $85 without my authorization.
Charging a customer a punitive cancellation fee when the COMPANY breaks the arrival window is completely unacceptable. I am currently disputing this unauthorized charge with my bank and have contacted corporate. Save yourself the headache and hire a reliable service that respects your time.”
“This was my first time using molly maids I'm very pleased with team 6 in naples they took there time and cleaned everything spotless thank you team 6 for your professionalism”
