“We hired Molly Maid to clean our home on a biweekly basis. Both cleanings were not done well. We allowed them to come back the first time to address the issues, but not the second time. It is evident that Molly Maid does not value all their customers.”
“Ombreyanna & Rebekah have cleaned our home several times in the past several months and could not be more pleased with their service. Pleasant ladies that attend to cleaning immediately and notify when they're done.”
“I hired Molly Maid to clean my house and the services were bad in that I did not get the cleaning services I requested.
One of the cleaning ladies could not speak English. She was constantly being guided by the other representatives.
They spent a lot if time upstairs and when we asked about downstairs, the English speaking representative said they would be finished on the 2nd floor shortly.
However, when they finally came down, it was fifteen minutes before it was time for them to leave. They rush downstairs cleaning. When I informed that they had not clean two tables properly because there were crumbs still remaining on the table, she then cleaned it. I noticed after they left, there were still dust on the white crown modeling in the dinning room, dinning room floors still had the same water droplet stains from the night before. Overall a host of unclean areas.
I called and complained, but Molly Maid did not try to make the situation right to resolve the service challenges.
I do not recommend using their service.”
“I have used Molly Maids since they first came to Albuquerque under the previous owners. Minerva has been my team leader for about 8- 10 years. I’ve been pleased with the work that they have done and the speed with which they did it. In the past, there have been accidents where things got broken or damaged and Molly Maids has always stood behind it and repaired the damage. Last week, they scratched my stainless steel stove top. This was not a small scratch and whoever did it would have known immediately what had happened. In fact, they called me to tell me there was a scratch on the stove top that they couldn’t get out and they took pictures. Why would they do that unless they knew there was going to be a problem? They sent a supervisor out to look at it and the maids claimed that it was like that when they got here. It most definitely was not. The girl in the office called me a liar. Minerva knows what happened and that’s for her to live with. If you think you’re paying extra by having Molly Maids as your service, think again they obviously no longer stand behind their work. I have canceled my service – not because they scratched my stove top, because things happen, but because they called me a liar.”
“Team 9 Jennsy and Diana are fantastic. They always arrive on time. They are friendly, professional and efficient. I can’t ask for better cleaners. Thank you.”
“I had an extremely disappointing experience with Molly Maid and would strongly advise others to think twice before using their services. They spent barely one hour “cleaning” a four-bedroom house, which is absolutely unacceptable for the size and scope of the job. The bathrooms were completely ignored, there was hair everywhere, and they didn’t even bother to vacuum the floors.
When I contacted them to address these issues, they refused to come back to redo the cleaning or offer any kind of refund. This shows a complete lack of professionalism and accountability. I paid for a thorough cleaning service and received something that looked like a rushed, careless job.
If you’re looking for a reliable cleaning company that values its customers and delivers quality work, Molly Maid is NOT the one. This was a waste of money and time, and I will never use their services again.”
“Molly Maid was absolutely terrible. Not only did they do a really passive and subpar job cleaning my apartment after my tenant’s already cleaned so it wasn’t that bad to begin with, but they were defensive about it.
From the start, there was a lack of clarity of how they were to obtain the keys, and I emailed them well ahead of time to say I would not be present for the clean so I would not be able to hand the keys off in person.
I realized nobody had contacted me about this the morning of the clean, so I called them in the morning and their manager was very defensive, saying that they don’t normally pick up keys for clients, insinuating a lack of preparedness on my part as if they were doing me a favor. It was in fact me doing them a favour by being proactive to call ahead of time.
Next, I took videos and photos to show the terrible job they did and emailed them, and I received a call back that they offered to come and clean the apartment again. I didn’t want them to clean the apartment again because I don’t trust them to do a good job a second time if they didn’t do a good job the first time. The person who called me back then said that mistakes happen and I can’t expect it to be perfect and that stains and drips were left behind because they don’t want to use harsh chemicals. Every excuse under the sun as to why it was not spotless as it should have been for almost a $500 bill for a relatively clean, two bedroom, one bathroom apartment.
They then presented me with the lowest offer of a refund, and I accepted because I was tired of fighting on the phone, which was my mistake. I ended up having to hire a second cleaner who did an amazing job.
I should not have accepted their first refund offer as it was not representative of the inconvenience they caused me and the headache they caused. For some reason I can’t upload my photos, it says they could not be processed. But I have about 10 photos and 5 videos of the spots, splashes and smears they left behind.”
“They were amazing!! Our condo looks awesome . Amanda and Jasmine were courteous - but hard working and meticulous ! (Probably better than I could have done !)
You won’t be disappointed!!! I will be returning to them for cleaning projects that our overwhelming for me!”
“Thank you again Team # 9 Jennsy and Diana! They always arrive during the time we are given. They are friendly and caring of their work. Our house is always spotless when they leave. Thank you for your excellent work. Thank you also to Molly Maid for sending us Team 9.”
“Team #4, Jessica and Becca, have been professional in all respects. The services they've provided have been impeccable. Moreover, they're compassionate and easy to converse with. Their punctuality rivals that of the Japanese Shinkansen bullet trains!
Merry Christmas to all of the Molly Maids staff!”
“Do not use this company ! Hired MM for a move out clean, they didnt clean the kitchen cupboards, didnt touch the blinds, dust still in the corners. Man who walked through with me afterwards was stuck to me like glue and was extremely intimidating. Would never hire this company again.”
“The ladies were fast and thorough. What they did in an hour, would have taken me 2-3. They were also flexible in my need to change dates and times. Saved me a ton of time during this hectic holiday. Would highly recommend Molly Maid.”
“We are very pleased with the Molly Maids. We needed major cleaning and they accomplished that. Alba, Maria L., and Jessica were very efficient and friendly. Thank you Molly Maids.”
“DO NOT USE MOLLY MAID!
I paid $382.00 to clean 2 bathrooms, 1 bedroom, dust the dining room, and living room, and clean the top stove. They complained loudly how dirty one bathroom was. The lady came out told me they would do dust baseboard’s, light fixtures, furniture ,shelves, blinds and decor. Vacuum/mop all floors,carpet, rugs, cloth furniture, glass surfaces makeup or straighten bed linens plus empty waste basket. BS I called bc none of it was done all half done. Then the dirty water they throw on ur driveway.”
“Lorena and Paulina did a great job of dusting, vacuum, cleaning bathroom and kitchen. They work quickly and effieciently. It is a big help to me. Thank you ladies.”
“Cancel after second cleaning they just don’t understand what clean is as a company, it’s not that they have bad intentions, but taking dirty water and running it all over a very expensive million dollar home on the floor and walking around with your shoes in the house and not wearing the booties that you were asked to wear, it’s just Unacceptable in my opinion for $220 a visit, I’m better off getting down on my hands and knees just to clean it without having to pay you guys first cause that’s what I have to do after you leave is re-cleaning the floor every time so sad.”
