“I was very happy with Molly Maid for eighteen years in an apartment and since 2021 in my house…until July 2025 when the London franchise was taken over with new owners. Since then, my team has never arrived when scheduled and after agreeing to a different day and time several times, they wouldn’t arrive and when I’d phone I’d be told they were out of town on a four hour clean. I felt that they no longer valued me as a client. I’m trying another company as I could no longer deal with their haphazard scheduling.”
“Team 3 have been cleaning my house for awhile. They are responsible, thorough, trustworthy, friendly and do a wonderful job! I love coming home to a clean home!
The company has always been helpful when I had to reschedule. They are always very professional when I call.”
“We specifically hired Molly Maid for a move-in clean and were charged over $600 for a job that was barely done. A move-in clean is supposed to be a deep, thorough service, and what we got was the opposite. The cleaners were at our house for a very short time, and it was immediately clear they hadn't done the job we paid for. They didn't even clean the floors in the basement, despite us explicitly requesting that all floors in the house be done. My roommate and I had to spend the following week cleaning what they were paid to do.
When we contacted them to come back to finish the job, they insisted they would have to charge us again. After we realized it would be easier to just clean ourselves, we reached out to request a refund or even a partial discount for the incredibly poor service. They have completely ghosted us and have not responded to any of our messages. This was a complete waste of money and a huge disappointment.”
“Molly Maids performed a move out service. They only clean half of the refrigerator.They do not clean the freezer area and it does not state it on their website. Office staff is very rude.”
“Molly Maids performed a move out service. They only clean half of the refrigerator.They do not clean the freezer area and it does not state it on their website. Office staff is very rude.”
“Molly Maids performed a move out service. They only clean half of the refrigerator.They do not clean the freezer area and it does not state it on their website. Office staff is very rude.”
“Unprofessional- I inquired about their services and of course they called 2-3 times a day until I finally booked a cleaning through their text AI. I was away for the weekend and left my key with the concierge for them to pick up and have it cleaned before I returned from vacation Monday morning. I received a text that morning saying “thank you for choosing Molly maid for your special occasion cleaning….!” I come home and NO CLEANING WAS DONE. They never called or texted to cancel, NOTHING. I just came home to the same place I left. Of course when they wanted me to book they called me a million times but when I voiced my disappointment and concerns nobody called me back, didn’t offer me anything, just silence!! Unprofessional and terrible service!”
“Extremely Disappointed – Do Not Recommend
I had a terrible experience with Molly Maid and will never be using their service again. We scheduled a cleaning before leaving for vacation, and they cancelled on us just two hours before the appointment. Totally unprofessional and disruptive.
When we returned and they finally showed up, the cleaning was beyond disappointing. The bathrooms looked untouched, no scrubbing, no attention to detail. We took photos and complained, and the staff we caught outside were literally smoking instead of doing their job.
They sent two other young women to “touch up” the mess, and it was just more of the same poor service. They mopped the floors without even sweeping or vacuuming first, just smearing crumbs around. They didn’t move chairs or clean underneath anything it was surface-level at best and careless at worst.
Save your money and avoid the frustration. This was a complete waste of time and money. Molly Maid does not live up to their promises.”
“I have my favorites Lupe and Maribel (team #8) They are responsible, thorough, trustworthy and what a wonderful job they do! They let me know of anything out of ordinary and we deal with it right away. Plus both women are a joy to have in my home. This review is more about my team 8 than the company itself. After all they represent Molly Maid and speak for the company. My house looks and smells fresh and clean. Thanks ladies.”
“Jazz and Madison did a really great job. Our place smelled so clean and fresh. The baths were sparkling and the floors looked great. Thank you ladies for such a great job.”
“The service they provide me is Outdtanding. Always a great team. They meet my needs of the cleaning services that I signed up for. Always on time. Great communication. Friendly and personable. 5 stars. 2 thumbs up. Thank you, team 3 o d brevard county.”
“Enjoying a clean house thanks to the efforts of Team 7 or better known as Dawn and Christina. Thank you ladies so much for whipping us into shape. Marty”
“I was really skeptical for a long time but then eventually i called and scheduled a one time cleaning with Molly maid . Sharon and Aracelis arrived on time and quickly went to work.They are two pleasant people , they worked very meticulously and did the job to my satisfaction . In the end my home was sparkling clean , spotless and smelled fresh. you certainly have to trust these ladies and you will not be disappointed. Thank you SHARON and ARACELIS”
“Well I thought you should get what you pay for. Simply put if you find a team you're happy with remember the team number. Different teams will give you different service. I think the ship has sailed for Us and Molly Maids. To be continued l?”
“The one maid showed. The other maid was pregnant and had suffered a miscarriage so remained in the car. One maid did all the work. She chided me for several minutes complaining about opening packages. I gave her a $40 tip. Very disrespectful. Dr. Carole Rowland”
