“This was the second time around, this time I watched, but could not be in every room ay one time. Didn't move two baskets on floor in bath when cleaning floor. After telling them they could use my swiffters on my medel plant stands, they were ignored. This I noticed after talking to the superviser. Sorrys guy's you need more traing in listening. Also when doing my lament floor you got it to wet and told her there where extra pads to use, also did not clean under edges of area rugs.”
“1st time with Molly Maid this past week. They had their work cut out for them as I've had a hard time physically. Tiffany and Melissa (team 10) are friendly, yet professional therefore, making me feel comfortable with them in my home. They worked hard and did a bang up job. Took a little longer than anticipated, but tackled their job like Champs. Look forward to them to continue cleaning my home.”
“Molly Made Service made my day. The ladies arrived on time, with their supplies in hand. I explained what I needed to be done and the ladies went to work. My plan is to give 4 1/2 stars but the site would not permit it. Also Natasha is amazing, she made all my worries go away. From scheduling my service to the day after completion she remained involved to ensure my happiness was guaranteed. Thank you Molly Maid.
Ms. Jones”
“Vanessa and Ashley (Team #1 in Richmond VA) do a thorough job cleaning our home on a monthly basis. They are polite and sensitive to special needs in our household with an adult with cognitive impairment. They are also good communicators before, during and after the cleaning. I appreciate their positive attitudes and enjoy their time in our home.”
“Today team 4 came to our house and did a great team work.
Leticia
Sandra and Jussara, thank you.
Finally found the perfect team.
Thanks again ladies.”
“A group of us decided to have our friend's house cleaned before she returned home after 4 months in medical facilities. The clean was good, albeit pricier than we thought it would be. I was the first to inspect the house with the Occupational Therapist and our friend, three days prior to her return. I noticed a few things that needed attention. Dora, the supervisor, came the next morning and walked through the house with me and we agreed a few things needed more elbow grease. Late in the day on the Friday before our friend's return, NANCY AND ARIANA arrived and went to hard work, correcting the problem areas. DORA joined them, and I was pleased when they finished. They were very pleasant, smiling, so polite, determined to have my approval. They gave the master suite an "over the top" cleaning. THANK YOU NANCY, ARIANA AND DORA. You worked hard and were focused, still smiling even though working late on a Friday! Be blessed. (Four stars is only because I had to call to correct a few things)”
“Team 11 Tatiana & David did a great job (not perfect that's why only 4 stars.....for now). It was a post construction deep clean and for the time allotted they got more accomplished than expected (lots of very dusty blinds). I am pleased and look forward to working with Team 11 on a regular basis, communication was good and both are friendly & kind. Since this is the 1st time I've ever used a service I was apprehensive, I'm relieved I wasn't disappointed.
Sales Manger Nancy was so patient with me, identified price points & prioritized my needs.”
“Team 3 Blanca and Patricia are quick and efficient. I have used Molly Maid for the last 6 months and Team 3 does a really good job. I trust them in my home. Team 3 is a good team. Scheduling and time can be exhausting I suggest you schedule nothing on that day. I am never sure when they will arrive. Scheduling could be improved. Team 3 is the best. Thanks to Blanca and Patricia they do their best.”
“I have used Molly Maid service for over 10 years. The service is dependable, bonded and a team of 2 or 3 to clean. They come with equipments and products to complete the job, however, will use a product of your choice if asked to and you provide it.”
“The ladies were very kind, professional and pleasant. However, I had to remop my hardwood floors downstairs. They did forget to mop the living room. They cleaned the baseboards and window sills very well. I guess next time I need to be more specific. Upstairs, the only thing cleaned was the master bath. They were here for 4 hours and at $120 per hour it had to end. I hope next time I can get a bit more done. Haven’t checked my oven or microwave yet. Hope it’s done. I will use Molly maids again. Just being more specific to my needs I suppose.”
“I love the job the maids do
BUT, I cannot get management to take seriously my repeated complaint. They unplug things, lamps, alarm clocks, electronics with stored programs.
There is a simple solution. Have notes for each client and have a policy that employees must read notes.
Instead of the good feelings of a clean house and often a pleasant interaction, I often feel the annoyance that my complaint has yet again been ignored”
“I've been with Molly Maid several years and have had mixed experiences, some good some not so good. However, this new management seems to be much more focused on what matters, good customer service! Today for the first time, I received a quality check from Ms. Debra and that was nice, but before she even showed up to check the cleaning ladies Kalya & Jade where doing a great job and they were kind and respectful. They left my home clean and comfy. Thank you, and I hope to continue to get great service in the future!”
“3 person team of Veronica, Hannah and Nova were early, went right to see work and did good job of surface cleaning. They even went back to redo wood blinds
I would like se team again. Very friendly”
“Linda and Sara RT# 18 they do an excellent job .Rooms are well dusted and floors and tiles are well cleaned. Have had Molly made for years. Would recommend them highly.”
