“Stop!!!!!! I wish I would have listen after I read the reviews . Do not spend ur money ! Horrible customer service over the phone!!! Horrible . For the labor work u are better off getting a 3 year old to clean it up that’s how related the cleaning part was. And then they argue with u over the phone . Please don’t spend ur hard working money .
They also use dirty rags to clean ur counter tops . Please just reach out to another cleaner.”
“Crumbs in front of my apartment door every week my mom makes me clean them up tub not clean shower not cleaned trash not taken out properly and I’m breaking out again just like I used to and you all barge in without knocking to see if I’m home or not just cause the door is unlocked doesn’t matter and throw things away that can be run through a washing machine! Brite red spots allergic reaction under armor hat regular look to face you all don’t seem too know how to properly throw trash in the chute there Laura proof now have the lady s come back! There now scared of a toilet absolutely no reason why you can clean it afraid of alittle poop💩! And u no longer work for my mother cause you do such a crappy job”
“I had hired Molly Maid to do some cleaning for me when I move out.When the appt was made it was for 2 people and 1 hr .All that had to be done was wipe 1 floor off and vacuum 2 rooms.I called to confirm this appt and was told it would be 1 person and 2 to 2 1/2 hrs.I was shocked at how I was spoke to on the phone.I was told that because they dont work on weekends they had to make it worth their time.Thats not what was told to me when I booked.The guy I was taking to was very rude.I hope nobody else uses this service.”
“I asked for a move in clean of our kitchen and two bathrooms which are all very small areas. I had payed for two hours for two people to come clean and when I came home both bathrooms hadn’t been touched. I called and spoke to the manager and she said they told her it took them two hours to clean the kitchen. When I asked if they could come clean the bathrooms I was told they could but I would have to pay for another hour. The manager only offered a $10 discount on an hour of them coming back out to clean the bathrooms and she refused to give me any other kind of refund or discount. DO NOT USE THIS SERVICE.”
“Jill Taylor, 4770 Shady Hollow Road NW, we had two very young "cleaners", a man and a woman. The house was anything BUT clean when we returned. We tipped them $20.00 as we left. When we came back ...no wastebasket in the house was emptied, the kitchen counters were swiped on the front of half of the counters, and when we pulled things out, it was very dusty and dirty. I'm ashamed that I am NOT a deep cleaner, but paying the amount we were charged AND the generous tip prior to the cleaning...I would we will NOT be using Molly-Mess Maid. I'm rather sure you won't air this horrible loss of an expensive appointment that left us a house that desperately needed cleaning. I have emptied all the trash and dusted our bedroom furniture so we won't request another person to clean, but, .... we are done with Molly Maid service.”
“This was our first experiance with having someone come in our house to clean and we will never do it again. We will be spending the day cleaning the mess they left. Our floors on the main level looked horrible, there were cleaning substances left on our bathroom walls and bath mat, one of our toilets had something black all in it, mutiple areas were not dusted or touched at all. These are just a few examples of what was wrong. For over $300 I have to clean my house more then before they came. DO NOT WASTE YOUR MONEY ON THIS COMPANY!”
“The Team #2 totally cleaned my house today from top to bottom including the stove & oven and refrigerator. they did an amazing job from start to finish. I couldn't believe how clean they got the oven. it was really bad and now it looks like new. Thanks Team #2”
“Don't let their high rates fool you that they do a great job. The two young energetic looking people they sent were anything but. Hired for a top to bottom home cleaning and when I went in after 1.5 hours both were texting on their phones and both were still doing the same room as when they started! I was like really ? When I asked what they had been doing all this time they gave me attitude. I didn't want to seem like now I was trying to skate on the rate so gave them another chance to clean for the remaining 1.5 hours. I asked them to tackle the vacuuming and dusting and they were like don't tell us how to do our job. Excuse me but I am paying you and then we got into it. I should have called the office right then and there but I was so taken aback by them I felt intimidated! When I did call the office after they left I got yessed to death and not a call back to ever address my issues. Look for independent cleaners in your area you don't know who you are going to get through these people.”
“They do not deserve one star they need a 0 star button. I hired them for a move out clean . The place I’m moving out of is not dirty as I’m a tidy person it’s just with two jobs, being a single mom and having to pack into the other place I’m moving into I was not able to clean . These people left the Fridge and freezer exactly how I left it . I sent pictures and left voice messages they told me they can’t clean a fridge that hasn’t been shut off. The stove was shut off they didn’t clean that !! $420 was my estimate by the way but they can’t clean a stove and fridge they left the countertops the same way I left them . The toilet I can tell u they didn’t touch . The bathtub the same everything was an absolute disaster. Imagine being charged $130 an hour and all they did was spill water on the floor, because that wasn’t mopping , stuff was still on the floor that could have easily came up if it was in fact mopped .Worst place I have ever seen in my life. I sent pictures then the representative want to tell me that it’s ok for Molly maids standards !! what happened to customers being right . I’m spending my money and I’m telling them what your workers did was unacceptable. I learnt my lesson anytime you are hiring be there to watch over the workers I was at work so I wasn’t able to be there I trusted them left the keys for them to let themselves in and to do a professional cleaning job . To my surprise I got a professional scan . They did an awful job and all they could say is that it’s up to Molly Maids standards . They should have told me there standards for cleaning is low I would have looked else where .Molly maids west terrible shame on you !”
“Was the worst cleaning I ever saw and they changed my contact at last minute whated to change me more for 3 girl. Lot of stuff didn’t get cleaned in two hr I will never use you again”
“I had schedule a cleaning with Molly maids and the time was set the day before between 12pm - 2pm. I not only took time off my busy work schedule to be present at the home, I work from home from 1p-9:30p. I took off work and put my pets with a pet sitter for this cleaning from 2p-6p. When 2pm rolled around with no call or update. I call Molly maids office only to find out they change my time to 4pm. Not only did no one tell me the lady over the phone tried to say they called me yesterday. Which in fact no one called to tell me the time change which I told the relayed to the lady on the phone. She then stated oh I’m sorry I should have call this morning to let you know. Basically proving I was correct. Well again I waited for 4pm to roll around again no call no show. This time I sent them a message through there messaging system. I get a call at 4:30pm stating they are on their way and will be there in 20 minutes. They arrived at 5pm! I had of course take off the rest of work and extend my dogs daycare! At this point I am out a full days work because of their mix up and not informing me. They did not finish their cleaning until 8:45pm which is beyond ridiculous for not only the customer but the staff. The cleaning was good and the ladies were nice. Most likely will NOT use them again due to poor customer service and no communication on time with the customer after a time was established the day before then they tried to lie about it.”
“My husband and I have been together for 13 years. In our first year he got me a one if a kind porcelain dolphin. It was very important to me. I found it in broken after the maids left. No note or call from the company. I’ve since stopped using them and I will never again. They are not as home friendly as they want to seem.”
“Our family is highly allergic to fragrance asked not to wear it if possible. Came in smelling like they had bathed in it. Asked next time not to wear it. Just told hour before they where due after Christmas that we were rude and our contract was canceled”
“The Molly maids that service and customer service that services the Rosharon area is terrible. They come to your home and after evaluating and pricing they dont explain all the details of their service which is completely dishonest. Some of the ladies working for them are inept and don't clean up to the expectations that is advertised.
Would never refer or use Molly Maids in none of my homes.
When you address the issue with the office they make you the bad person.
Horrible Cleaning Company”
“I payed 460 .00 the day they came I complained about my service they someone out at no charge to fix it. I called my credit card about a charge made to my account that was not valid I found out someone at molly maids charged 844.54 cents to my credit card. So for about 2 and a half hours of service I was charge a total of 1304.80 . So they put 844.54 on my credit card without authorization .”
“I had an appointment with Molly Maid in Newark DE to come to my house and give me an estimate for cleaning. No one showed up or called to cancel. I called and left a voice mail but they did not return my call. I would never use this unreliable company.”
