“If I would leave zero stars, I had to use my own cleaning materials as theirs
we’re not clean, I don’t want someone else’s dirt in my home,
the cleaners were nice enough.
arrived 1.1/4 hours late.
Grossly overrated and priced , would definitely not recommend,
you are paying for their reps. Fancy uniforms and transport.
I will not be using them again, once bitten twice shy.”
“I would not recommend using Molly Maid. My experience was very disappointing. The cleaning was inconsistent and often only done superficially. Areas that were included in the quoted price—such as bathrooms, light fixtures, and baseboards—were not cleaned as promised.
When I raised my concerns, management was unwilling to work with me to resolve the issues. For the amount charged, I expected much better quality and customer service.
Overall, the service was not worth the money, and I was frustrated by the lack of accountability. Based on my experience, I would not use Molly Maid again.”
“I would give Molly Maid a zero if possible. Did not do a bed, broke a family heirloom of a ceramic piece hand made by my 92 year old mother. Happy Mothers Day to me. I asked for a supervisor- none available. I am in tears over this irresponsible cleaning company- I also want a call back from the CEO since nobody cares when I call.”
“I’m not the one to complain very often, but I have to be honest. Do not use. Molly Maid. This company is a joke. I live in a 1000 foot square-foot apartment the company proceeded to come first time around and they completely didn’t do a good job whatsoever. It was almost like they did a partial cleaning for them to charge me and then I have to call for a second team to come out and do the same exact job because they didn’t do anything whatsoever. There were spots that were missed and not even cleaned. There were spots that weren’t cleaned in general, including the bathtubs. After reading reviews, it’s pretty consistent thing that they come to a partial cleaning and then try to charge you for a full cleaning after the second team comes. I was speaking with one of the team members and I was completely hung up on after trying to work something out. I am more than happy to pay for people’s time but not for a scam. Do not use Molly maid.”
“Horrible! Rush through and spot clean. My bathroom floor and bathtubs have been dirty after they were here and I purposely left spots on floors and bathtub to see if they’d clean and they did not! They use vacuum on vinyl flooring and just run a mop over floor with no effort whatsoever. They miss spots around toilet and near cabinets all of the time! I don’t use my garden rib, but it still needs cleaned, yet they don’t! I’ve complained many times to no avail. Sent pictures. I’m always told it will be addressed, yet the crew that shows up is unaware of anything. They are in and out in under a hour. Time to look for a new company!”
“This was my first time using this Cleaning service. I asked for a deep Spring Clean.
The lead cleaning lady Chrissy was very unprofessional and lied about cleaning areas specifically asked about. She missed several areas including the baseboards . She also did not clean up after cleaning the specific area I asked for. The Manager Rebecca gave me a $25 discount and charged $258 after the discount. It's definitely not worth the price as she refused a redo for the missed areas. Poor service and no accountability. They justify their actions by falsely accusing me of being disrespectful to their cleaner. If that was the case She wouldn't have stayed on to finish the clean. In my 20 year of having cleaning services no one has ever accused me of being disrespectful. It's hard to believe she is telling the truth especially after she already lied to me about the cleaning she said completed. Also it wasn't just the vents and the stove oven, she did not clean all of my baseboards, part of the living room. So hod do they justify giving a discount just because they missed a vent!!!! Dishonest company. I would not recommend them at all.”
“They do not reply to text messages. I don't want to talk on the phone, they send you an initial text message saying they can answer any questions, you ask questions and they never reply, ever!”
“I never used this service before, I called asking for a deep cleaning. I was disappointed I fully expected the use of hot soapy water to clean floors and baseboards, all I got was swiffer. I could do that. I have a 3 bedroom 2 bath house 2 rooms didn’t need any cleaning I was charged a lot of money what was I thinking that I expected a fresh smell and no dust left behind. Mirrors had streaks, stove top was still streaky and a window in my kitchen was left with spots. I’m sad to say I won’t use Molly Maids again.”
“On the first appointment, a young lady came, and I walked her through my condo. She told me what they do and do not do. The only thing I asked was about the sliding glass doors and the tracks. She not only said that they would do that, she wrote it on the service estimate as well as the fact that I was quoted a price for 3 to hours--she said that it would probably be closer to 3.
Day one: (3 hours) They came, but did not finish the regular cleaning/wiping down, dusting etc.. and did not do the sliding glass doors. They called the next day, and they scheduled the team to return to finish.
Day two: (2 hours) They came and finish most of the work--not all--but the still did not finish all of the glass doors. A women called claiming that she was the owner called and said the there were misunderstandings (I have everything written down in the estimate) , but unfortunately, I was dumb enough to pay for the extra time, but the work was not completed. She had the nerve to ask me if I wanted to schedule a biweekly clean with them.”
“This cleaning service started off nicely, then the team changed, and the service was awful...dirty tub, uncleaned shower, sink uncleaned, floors cleaned with old mop that left residue. So, the mgr sent the "best team", and I was quite satisfied. I told the mgr. that I wanted that particular team for all future visits. I missed the next appt, and called to cancel, due to hospitalization. I had to call twice, leaving messages, because I received a text that they were going to show up. The following week I received a text stating that they would be on schedule. I spent time decluttering, stripping beds, removing waste basket trash bags, and replacing rugs, to prepare for them. When they didn't show up, I called, and was told that there was confusion, but they could come the following day. I told the lady that I had 2 doctor's appointments, and that cancelling my service, after receiving a text stating that they would be on schedule, was unacceptable, and poor business practices. Next, the lady tried to reschedule for Wed. I repeated that their error was unacceptable, and told her that unless "the customary team could arrive at any time today", that I would cancel my service with this company. She asked me to wait, and she would see what she could do, and call me back. She called back, and once again, tried to reschedule the appointment, making excuses for their mismanagement error. I explained that I was "done with her excuses", and would no longer use their company, and to not call me back. So, I was left with both beds without clean sheets replaced, as I had taken off the dirty sheets, and nothing cleaned, ALL DUE TO THEIR CONFUSION, AND POOR BUSINESS PRACTICES, WITH INCONSISTENT SERVICE QUALITY!”
“My house was supposed to be cleaned but it wasn’t!! Whoever was sent to do the job obviously parlayed instead of working! I have numerous pictures to show! I’m moving into the house. So it was an empty house easy to clean!”
“The price for Molly Maid is expensive and because of their poor services, you are being over paid. Subpar cleaning, including noticeable dust, sticky surfaces, un-scrubbed surfaces and more. The contact said, deep-cleaning their services did not provide, do not waste your time and money on Molly Maid.”
“These people are unbelievable. They come and clean a house with nothing in it for 4 hrs! They did not clean the window panels and floors. Trashy company and this is fraud! Never hire these people.
Where did trust and honesty go!”
“I’ve never written a bad review and it pains me to do so now .
I’ve had first hand experience with this business, as an employee .
warning to future employees and clients.
This business is very disorganized and unreliable . This owner is not paying employees properly and is taking advantage of clients and all employees past and present . I’ve witnessed an unstable work environment, causing emotional distress triggering sensory overload due to all the inconsistencies , and hostile like work environment and
mishandling of this business.
all completely avoidable.
The negative reviews and descriptions of the inconsistency is 100% accurate from every thing I was subjected to and witnessed on a daily basis for several weeks.
Please beware .
and sorry to any client or employees
who have had the same experience.
Good people deserve better .
this business’s handling of any business this way is unacceptable .
This business is disappointing and reflects a negative light on the Molly Maid name.
So please beware of this location at Norcross.Ga
Not all locations
deserve this review.
Only Molly maid of Norcross.
coming from over 30 years of cleaning experiences.
In my experience ,this is not cleaning .
In my opinion.
Due to inconsistent training,
constant change of training and cleaning, the constant run around on what and how the job is to even be cleaned , leading to more confusion.
constant change of staffing and office crew.
misunderstood communication .
No understanding of basic communication causing confusion on both ends of communication.
constant interruption, during training , improper knowledge of cleaning supplies with improper instructions of of use .
Lack of knowledge or understanding of what cleaning even is.
Constant miss calculation on estimations for time of cleaning not enough time is given for the amount of square footage that each job has, causing clients to either pay more or the employee is then left to suffer from the inconsistent timeframe that it would take to properly clean a job. Mismanagement from this business owner is causing a ripple effect to the employee left, wondering what to do or what to do next
I hope and pray , no one has to go through what I have gone through working for this business owner
or what I have witnessed others go through working for this business owner.
As a mother of five and a grandmother of three, I would recommend to the public conduct your research prior to contracting with this business at this location in Norcross Ga.
If that would be for employment or for cleaning services.
I wish I would have.
Please ,please
If you’ve had similar experience here at Molly maid in Norcross or anywhere else if you were a witness or experienced this,
please report.
No human on this earth deserves the disrespect and discrimination I’ve been subjected to and been a witness to from this business owner
Thank you hope this helps protect the ones that still remain.”
“After 5 paid visits and pointing out areas needed to be done correctly this is how my house was cleaned after removing all my husbands hoarding! This is a ceiling fan they aren’t capable of cleaning without assistance and even then they left it!”
“Expensive. Paid over $600 and they failed to clean everything. Mopped kitchen but not the living room, which they didn’t fully sweep. Broke some things as they went. Took 5 hours. Now I’m paying $300 to another company to come actually do the job.”
“We hired Molly Maid to clean our home on a biweekly basis. Both cleanings were not done well. We allowed them to come back the first time to address the issues, but not the second time. It is evident that Molly Maid does not value all their customers.”
“I hired Molly Maid to clean my house and the services were bad in that I did not get the cleaning services I requested.
One of the cleaning ladies could not speak English. She was constantly being guided by the other representatives.
They spent a lot if time upstairs and when we asked about downstairs, the English speaking representative said they would be finished on the 2nd floor shortly.
However, when they finally came down, it was fifteen minutes before it was time for them to leave. They rush downstairs cleaning. When I informed that they had not clean two tables properly because there were crumbs still remaining on the table, she then cleaned it. I noticed after they left, there were still dust on the white crown modeling in the dinning room, dinning room floors still had the same water droplet stains from the night before. Overall a host of unclean areas.
I called and complained, but Molly Maid did not try to make the situation right to resolve the service challenges.
I do not recommend using their service.”
