“Unprofessional- I inquired about their services and of course they called 2-3 times a day until I finally booked a cleaning through their text AI. I was away for the weekend and left my key with the concierge for them to pick up and have it cleaned before I returned from vacation Monday morning. I received a text that morning saying “thank you for choosing Molly maid for your special occasion cleaning….!” I come home and NO CLEANING WAS DONE. They never called or texted to cancel, NOTHING. I just came home to the same place I left. Of course when they wanted me to book they called me a million times but when I voiced my disappointment and concerns nobody called me back, didn’t offer me anything, just silence!! Unprofessional and terrible service!”
“Extremely Disappointed – Do Not Recommend
I had a terrible experience with Molly Maid and will never be using their service again. We scheduled a cleaning before leaving for vacation, and they cancelled on us just two hours before the appointment. Totally unprofessional and disruptive.
When we returned and they finally showed up, the cleaning was beyond disappointing. The bathrooms looked untouched, no scrubbing, no attention to detail. We took photos and complained, and the staff we caught outside were literally smoking instead of doing their job.
They sent two other young women to “touch up” the mess, and it was just more of the same poor service. They mopped the floors without even sweeping or vacuuming first, just smearing crumbs around. They didn’t move chairs or clean underneath anything it was surface-level at best and careless at worst.
Save your money and avoid the frustration. This was a complete waste of time and money. Molly Maid does not live up to their promises.”
“The one maid showed. The other maid was pregnant and had suffered a miscarriage so remained in the car. One maid did all the work. She chided me for several minutes complaining about opening packages. I gave her a $40 tip. Very disrespectful. Dr. Carole Rowland”
“Absolutely the worst experience. Move in ready means remove the grime, these people dusted at best. Did not stay the full time paid for. Half spot cleaned and left without even a polite we are finished early. When you pay for some ones time you expect them to stay the allotted amount of time they are getting paid for. Total rip off.”
“Actually the staff of molly maid ptbo and kawarthas are amazing and really good. Its the owner extremely abusive mentally and emotionally. Dishonest and disorganized. She just doesnt abuse the staff but the customers and if they have complaints and concerns im amazed she has any business and eventually run out. If there is a complaint its usually on the prices quoted and the bills people recieve and I have seen it myself in a management role in the company. She doesnt care she feels like she is better then everyone im amazed by this women. She once told me her mother was a narcissist and im gonna say apple doesnt fall far from the tree on that one. I feel bad for the staff that have no choice but to kiss her butt so they can keep there jobs.”
“I will never use molly maids again. What a complete disaster. They never show up on time, the office staff is very difficult to contact. The only way to contact Molly maids is by email. I will be reporting this to the better business bureau. Molly maids told me one price but then when the at the end of the job they tried to charge almost double what they originally quoted me. When i showed them the confirmation text with prices they blamed the miscommunication on a new manager. That should not be up to me to cover your mistakes. Molly maids was the worst experience.”
“Frustrating Experience – Overcharged with No Billing Transparency
I hired Molly Maid of Pierce, Thurston & South King Counties for a deep clean of my rental property before moving out. They quoted me 2.5 to 4.5 hours at $165 per hour but ended up charging the full 4.5 hours, totaling $748. This seemed excessive considering the home’s condition—appliances and cabinets (other than fridge) had already been cleaned.
When I contacted them for a breakdown of the charges, they were unable to explain what was cleaned. The lack of transparency in their billing process left me feeling taken advantage of. Up front I told them that the house had been cleaned previously and I did not want them to clean already cleaned items however, they still cleaned everything.
I wouldn’t use their services again and encourage others to be cautious. In my experience, the pricing felt more focused on hitting the maximum quoted time than on aligning charges with the actual work completed.
I have photos and video of what the home looked like prior to them cleaning, however they were not willing to lower the price.”
“We had your service last week to the tune of $200, a small 1440 square foot 2 bedroom and 2 bath house. The cleaning was NOT A PROFESSIONAL JOB. The crew pulled down the bathroom fixtures to clean, probably thinking they had broken all 4 light globes, and we would not notice it, We did, and then they did not clean them in either bathrooms and left them hanging and dirty. I have taken pictures. My airline shelves were never touched as I can take my fingers and write my name. The micro wave was not cleaned properly.
We were hoping that we had found a company that we could rely on. It is not one that we will be calling back for your service. We sure should have read the reviews and asked neighbors for their thoughts on your service.
YOU WILL NOT HAVE US AS A CLIENT”
“Not worth the money. We used them for a move-out clean. We had done most of the work ourselves and so it was just about the finishing touches. They did a terrible job and broke the microwave handle! The blinds weren't dusted, the bathroom was still as dirty as we left it. When I called to report the property damage. I was dismissed and given the run around. The President even hung up on me. Overall, the experience was terrible and I wouldn't recommend them to a person I hated.”
“I was not at all happy with the cleaning service that Molly Maid cleaning staff provided. It was a move out cleaning but they cleaned it all on the surface. They didn't do any deep cleaning. When I asked them to clean the house properly they said that the vacuum and the broom were not good enough to do deep cleaning. They didn't clean the kitchen cabinet, Refrigerator properly and didn't clean the doors and window blinds at all. Their attitude was also very unprofessional. As a result I had to spend 2 hours cleaning my apartment again before handing over the key to my landlord. When I addressed this to the Franchise owner he was not ready to listen to anything, He just offered me $50 didcount and told me that 3 people worked for two hours so he could not give me more discount. Actually the whole service needed to be redone (which I did),So it doesn't matter how many people worked for how many hours if they didn't do their job properly. They should not be paid. I must say it was a completely unethical service.”
“An Estimator came to my house in Boca Raton Florida and quoted me a charge of $200 to $250. The workers came and weren't asked to clean the whole house. 2 bedrooms a living room a kitchen and 1 1/2 bathroom. The said it would cost $700 to $765. I refused. They also refuse to return my $50 deposit. I am disputing that with my credit card company. Neither of the 2 maids that came speak English and it is hard to communicate with them.
(Spanish)”
“We came home to find that the cleaner had somehow managed to shut off our house freezer and we had water all over the place from the ice maker and had to throw a bunch of stuff away.
Plus a very poor attempt at cleaning and we ended up having to do the tables ourselves. We emailed them about the problem and got no response only a bill for one hundred and ninety dollars.
Not good enough. Won't use again.
R.M”
“I had requested a quote from Molly maid services. I had been speaking to some guy named Jeremy for the past week texting back and forth of a good time for him to come in and check out my house to give me an estimate. Before he even arrived I had assured him that number one I have three children who are out of school right now because of school vacation. Number two I have two puppies number three I have health issues and we already are making do with what we have which is a small area and I am working overnights right now trying to make ends meet to pay the bills so I'm trying to keep up with everything me and my husband. We are doing a lot for our family trying to make sure that our children eat everyday and that's pretty much very important aside from that we had decided that we could finally ask for a third party service to come to help me with the cleaning of our home. As I previously just stated I had already told Jeremy a few times that my house a will not be this way when Molly made cleaners actually come in and b I had just assumed he just wanted to see the layout of my home so that we could get an estimate.
As soon as he got there he already had made up his mind coming in he had looked through our stuff he was very judgmental although he tried to keep the persona quiet I can see right through him that he was absolutely disgusted with what he walked into even knowing that in the beginning. I assumed Molly maids was a service that could help me a mother who is working take care of my home so that my children could have a better environment we all deserve help I don't understand why this guy was so shut down so quickly but he did not want to allow his cleaners to help me even when I didn't even get an estimate number. He was in such a rush to leave that he left me with two cleaning numbers of other people that he had only heard through through the grapevines which ended up being commercial cleaners not even residential cleaners and I'm sure at this point he's talking about my family in our house to the cleaning employees.
This experience was very raw and disrespectful and I do not recommend the service although I never got the actual cleaning the initial estimate of the guy Jeremy coming into my home and he told me that he wouldn't judge me and he completely judged me and my family. He practically ran out of our house. I do not recommend Molly maid services to anybody and I will be telling everybody that I come into contact with that ask that Molly needs is not a good service.
As a customer I am and was willing to pay money for a service that I needed help with and I was denied help. My house is not as dirty as I am being perceived as. A family lives here with children that's not right.
I asked for help!!!
I have an 11-year-old daughter I have a 7-year-old daughter and I have a 5-year-old son
That was not right!!!”
“Do not hire Molly Maid. We hired them for a move-in cleaning, and it was a complete disaster from start to finish. The cleaners showed up over an hour late, then charged us for more time than we were quoted, and did a TERRIBLE job.
After they left, the house was still visibly dirty to the naked eye. There were food particles on the floors and in the cabinets, and every surface was grimy. Simply wiping a cabinet or the floor with a clean cloth left it black with filth. We ended up having to clean the entire place ourselves after paying over $500.
When we contacted Molly Maid to address the issue, they refused to offer any reasonable solution. No refund, no return visit — nothing. Just complete dismissal.
We feel completely taken advantage of. This was a waste of time, money, and trust. Save yourself the frustration and hire literally anyone else.”
“Called Molly maid on a Friday to schedule cleaning for the following Wednesday afternoon. Found them on Google that said they service our area/ zip code
Set up the apt. Had a reminder sent on Sunday that someone would be at our home after 12 pm Wednesday. Received a call Tuesday saying unfortunately our area is not in their range and they would have to drive 1 1/2 hours to get to our home and cancelled. I called back after looking it up again and it said indeed we were in their area
She said we were still on the schedule and doesn’t know who called us but they would be here. Stated they have 2 offices and had scheduled thru the wrong office which is in Franklin co. but would fix this. She then said she would ck with the management for me to hold on to the call
Came back on the phone saying they do cover our area but it’s not on their route?????
They have an office 30 minutes away in Chattanooga so totally confused.
Never calling them again.”
“Do not use this service. They did not do the job properly and had to return to complete basic things like dusting. Matthew who seems to on board new clients is beyond rude. When I asked to discontinue any future services he argued. Then on the phone he became angry that I wouldn't reconsider he proceeded to hang up. Find a different company and save yourself the aggravation.”
“Cleaning was very superficial. I was so surprised to hear that she cleaned the bathrooms. I asked to vacuum the carport and it was not done properly. I asked to clean bathtrooms again however I felt bad as person was old and could say she was exhausted. I won’t call again! Very bad first time experience. Tried attaching photo but got message “could not upload your files. Try later”. I see no difference before and after. Assessor told my home is clean and she recommended $235 for first cleaning. Now I feel I could have cleaned instead of spending this $235 and having bad experience. Highly disappointed!!!”
“I normally don’t leave reviews, but I feel obligated to share my experience to help others make an informed decision.
I recently hired Molly Maid for a standard home cleaning. Everything seemed fine until I noticed something deeply concerning. I keep emergency cash stored in a container in my closet — a private area that was not supposed to be accessed during cleaning.
On Sunday, I personally counted $300 in that container, bundled in rubber bands with the date written on it. On Monday, Molly Maid came to clean. On Tuesday, my wife checked the container and noticed there was only $100 inside.
She initially thought it was her money and asked where the rest went. I explained that her separate $300 was in a different cash box, untouched. But the emergency stash I counted two days earlier was now missing $200.
The only people who had access to that part of the house were the Molly Maid cleaners. Our small children are too young to reach the shelf where the container was stored, and no one else entered the home during that time.
Yes, we called Molly Maid Services and made a formal complaint. We also filed a police report. I wish I had cameras in that room — but now I know for next time. Be careful who you let into your home.
This experience left us feeling robbed and violated. I would not use their services again, and I strongly caution others to think twice before doing so.”
