“I had great service for last address that I did a move out with, that team made everything shine. So I wanted to continue with Molly maid service to do bi-weekly cleaning at my new location within the same city. However believe it is a different office.
I have just had them since Jun and they have totally ruined the master shower. They don’t clean where the side meets bottom and now growing grout. They have also ruined all the sides and door they are scratched all up like they are using steal wool or something and have been getting worse most likely will have to replace them.
First or second time here they knocked into a wax warmer on the counter and that split wax all down inside and didn’t say anything we didn’t notice for a few days.
Sometimes when they take things out to do the floors they leave them sitting out in the middle of other room and don’t put them back not even at the edge of room but right in the middle.
This has now put a very bad taste in my mouth for Molly Maid and after a super first experience with them. And now even Leary to try another company.
I have even texted the service after last cleaning and sent picture and have never heard nothing from them since.”
“Molly Maid is a joke. They didn’t even clean one bathroom. They also skipped the baseboards, light fixtures and windows and the vacuuming looked like it was done by Stevie Wonder. For this I was charged $300. And I got the “Deep Clean Special “. More like the “F@&k It Special “. I will be disputing this with visa once it posts. If you’re looking for a cleaning service, keep looking. This one isn’t it.”
“I did not hire them. The representative who came to my home for an estimate was a condescending snob. My home is not cluttered. My bathrooms and kitchen where clean. I am elderly and live alone. Based on that one experience I would never give this company my business.”
“Absolutely terrible experience on the cleaning service, they damaged the appliances, I had to get new one, on top of that they have charged me exorbitantly despite of owner promising not to charge me. The staffs also say lot of lies, and try to put the blame on my appliances. Would not recommend this service at all.”
“They charge a lot for a diet cleaning and all they do is swifter. They don’t move things like lamps on nightstand.I payed 190.00 for the 1st cleaning I live alone in 789 sf . I didn’t have them make my bed . I wanted blinds cleaned and bathroom and kitchen. Wow they missed the top of refrigerator didn’t clean a room of blinds only clean one side of patio door NEVER AGAIN.I could of done what they did in 3 hours.”
“Bad job to work at have to be rushed through a job the leads don’t do their job when other employees are on the phones homes not being cleaned properly no breaks or lunches have to eat crackers in between houses getting In trouble if we take more then 15 minutes getting to a house also houses have to be cleaned in less then 2 hours instead of cleaning the way a house should be cleaned only products that are used are dawn and all purpose spray and depends on crews only all purpose is used instead of scrubbing the bathroom down vacuums don’t pick up worst place to work at employees talking about other employees Molly maid of lubbock is the worst place”
“The owner of the franchise in Daytona Was completely unprofessional, unprepared, lacks communication,and basically didn’t care for our business. Beware!!!”
“I attempted to speak to the housekeepers several times about what needed done, what didn’t need done, what main focuses should be. I was told at four different times the house was clean and I pointed out everything that was not done. Finally I gave up because they kept pretending to not understand me. The windows are not cleaned, mirrors are not cleaned, couch cushions not cleaned, walls not cleaned, baseboards not cleaned, doorframes not cleaned, doors not cleaned, kitchen table not cleaned, bed headboards and footboards not cleaned, dresser tops not cleaned, shutters not cleaned. There is dust everywhere and pet hair. My kids rooms look like they weren’t even attempted to be cleaned. Everything I was promised in regards to service was not carried out. The only thing that looks done are the toilets and showers. The group of four did more gossiping in Spanish than cleaning. I’ve had housekeepers in the past but none that have done such a minimal job as those who were here. I looked on the company website at services that will be provided and I only wish that was what I had received.”
“I moved into a duplex that your Company cleaned, and I have never seen such crappy work in my life. I guess your company doesn’t think that cleaning the stove and refrigerator is part of house cleaning. You took advantage of an 80 yr. old woman and you should be ashamed of yourselves. At least when I clean it I know it will be clean. Never recommend your company to anybody”
“Everything was horrible I come home thinking I’m going to come to a clean house and it’s still looks the same the only thing they did was vacuum the family room and messed with all the windows upstairs now I can’t get it back and it’s hot out so now the air is going out the house and left a bunch of towels a bucket cleaning spray on the floor of my bathroom they usually do a much much better job but this crew that came out did nothing now knowing they did nothing I thinking maybe they stole something because nothing is clean now I have to look around in all my safe places to make sure I still have my money, electronics and things cause this job was so horrible they made me think they just came to case the house and paid over $300 for the house to look worse now then before”
“What went wrong is that I left a toaster and cleaning supplies behind when we left with our movers we had no room left for anything in our vehicle, I knew I was going back the next day as I was going to do a walk through with the cleaners. Once I did the walk through we left not remembering because of being so busy about the stuff I left behind because my stuff wasn’t there any longer
I then realized I didn’t have my things as I started to unpack and then I remembered so I reached out to my contact and she said she investigated and nobody took anything, well they obviously did because it was only myself and the 3 cleaners that had access to our property
So be aware of leaving anything at your property”
“Buyer beware!! Way overpriced for the service provided, I ordered a moveout cleaning, so the house was 97% empty. The lack of attention to obvious detail was almost embarrassing. Blinds started but not finished. Doors, door jams, light switches not even touched. As it was a moveout order it was the last thing I had done before moving away so I finished the cleaning myself. Went to pay the bill and the only compensation they offer is to come in and redo what they neglected. Someone else was moving in, I didn't have that luxury. Should have employed a private party...”
“If I could give negative stars, I would. We tried cancelling service the night before it was scheduled because my inlaws were in town. We have a big, barky dog so I always take her to dog day care when the ladies come. This time, I didnt’ because we cancelled. Or so I thought. The team showed up as I was leaving for work. I told them we had cancelled. They left inside of 5 mins after arriving. Still got charged. I called dispatch. They said they wouldn’t refund. I asked to speak to the supervisor. The receptionist said the supervisor would call back. The supervisor never did. I called back a week later. Got the same song and dance. I again asked to speak to a supervisor and said if they were unable to refund the fee I would take my business elsewhere. They called back, but I was at work and they were scheduled to do a cleaning the next day, so I wanted to wait until after the crew came to cancel because I was concerned about shenanigans. The crew never came. I called back and the dispatcher said they didn't arrive because I threatened to terminate service. I then cancelled the service. This was after another instance where I asked to reschedule a service they charged me for and they never came, despite me taking the dog out of the house for three days.
Lousy customer service. We’ve been customers for years. There are lots of reputable cleaning services out there. Do yourself a favor and choose another one. Molly Maids doesn’t care about customers. At all.”
“Beware of using Molly Maid cleaning services if you want to keep your furniture and decor around the house intact. Absolute Mishandling of property and items while cleaning. Speaking from a 4 year experience using them and after giving them several chances to improve I give up. Absolutely pathetic!”
“Beyond Extremely disappointed with Molly maids in Naples!! Hired for a move in clean. Had to send pictures and call it was so bad. After they sent out another crew to clean it still was disgusting! I’m appalled how little they “clean” which is all they should be doing. Wouldn’t even rate one star!!!”
“I used Molly Maids one time last week. They sent 2 girls to clean(neither one spoke any English) and while they were cleaning, after only half an hour, one of the girls broke a very precious gift my father had given to me before he died. I was upset and called their office. The girls left without finishing and the Molly Maid manager was extremely rude to me and no apologies were given and they blamed me, not the girls. The manager, named Nancy was so rude and so unprofessional, I cried for hours! I’m definitely would NOt recommend Molly Maids to my friends or family 😞”
“I used Molly Maid for the 1st time and they brought 2 girls. While they were cleaning, one of the girls broke a very valuable and very sentimental piece that had been given to me by my father before he passed away. The manager was extremely rude, no apology and talked to me like it was my fault. The girls left without finishing the cleaning and when I called them to ask what could be done, the manager named Nancy was nasty, rude and disrespectful to me. I would NOT recommend this cleaning service to anyone !!!”
“I was not even able to schedule a cleaning of my house. Their website says my house is in their service area and gave me an 800 number to call. The person I talked to said their office didn't cover my house but gave me the number to the office that did. I called that direct line and was told I was outside of the service area.”
