“I guess my biggest mistake was not doing research and/or checking around to see how many people were actually satisfied with the cleaning services by Molly maid. They came out to my house on Tuesday, June 28, 2021. The main things I want to done more than anything was washing my floors, vacuuming the carpets, and dusting. They did a horrible job. They started out when they first walked in the door asking me if I had a stepstool because they forgot their‘s. I told them that was no problem and they could use mine. However I don’t know why they wanted it when they didn’t dust the shelves that they would have needed the stepstool for. My black wood shelves that they dusted were left with white streak marks all over them, I have glass insert end table and coffee table in the family room which they never touched. My mirrors in my bedroom were not cleaned. My kitchen counters were not touch as far as I could tell, because when I moved anything on the counter you could see the dirt behind it. I will never have Molly maid again and I hope that anybody that reads this well think about it before they call them to their house. I’m 74 years old and I don’t have the money to pay they’re exuberant prices for a horrible job. One more thing. I was told I had to pay a $100 deposit upfront that was nonrefundable and that when they came out to clean they would give me the price of how much it would cost. I said that would be fine because I would like to know how much it was going to be before they started. Stayed in the basement while they clean so not to bother them and when the man came out to check things over and give me a price the only thing he left me was how much it would be if they came monthly weekly or every two weeks. It ended up costing me $403 which I now have a dispute filed with my Visa card company about the job they did and how much they expected me to pay. As of right now since I took lots of pictures I don’t think I’m going to have to pay them a dime. Sorry company and very disgusted customer !!!”
“After a lot of research, we chose the services of Molly Maid for general cleaning (cleaning of bathroom,carpet,windows). Every single service was way below par. The maid Ashley, was very rude and swearing at us. This is very unprofessional. She even made racist remarks. I will never go with this company ever and advise people to do the same”
“They send teams of two. This is the first problem—they spend an awful a lot of time just chatting. I asked for two things to be done: vacuum the floors and dust the furniture. By 430 they had not done either despite coming at 2 o’clock. I finally said, “Would you PLEASE do the floor?” They left just after 5 o’clock and never dusted which was one of the two things I asked for. They wasted a lot of time frippering around with knickknacks they weren’t even supposed to touch. I was expecting to spend under $200. Instead I spent $320 and they did not even do the things I asked. Very disappointed in this service. It seems like they drag out what could have been a 2 hour job for 1 person into as much time as they can.”
“I had two cleaners come for 2 1/2 hours and all they cleaned were two bathrooms in that time and mopped the floor in one of the bedrooms. I have had other cleaning services in the past who have managed to clean my entire house in that same period of time. I was extremely disappointed. When I called the manager she offered to have the cleaners come back the following day to finish cleaning the house but she said it would take another 5 hours! I will absolutely not be using this service in the future.”
“I have been trying to use them for the last 10 months. They are habitually not on time and have even called to simply cancel and not show up when I have rearranged my schedule to be home for them. Not clear to me who is the customer - me or Molly Maid. Are often in a rush and simply ignore things that they were asked to do. Poor service.”
“I would suggest that you think long and hard before you sign up with this company, I signed up and I got stuck with them for six months in the contract, from the very first visit they didn’t do any of the things that I was promised in the initial interview, I was told that in my house would be cleaned from baseboards to floors to ceiling fans and I didn’t get that treatment. Some of the cleanings that I received no one dusted the furniture there was one time no one clean the mirror over the bathroom vanity I had to constantly call and complain to the office, then they would send out a different cleaning team meaning I had to miss more time off on my busy schedule to be home when they come to reclean what should have gotten done in the first place, they are very expensive and very inconvenient and you do not get the quality cleaning that you’re promised from the initial interview. I do not recommend Molly maids to anyone. You will not get a clean house they use non bleach chemicals that just don’t measure up to the quality clean home!! on the floors they clean with water 😳 that is not sanitizing a home at all. Don’t waist your time or money you will be sorry you did!!!!”
“They make so much yet cleaner's are paid minimum wage and paid less for traveling they are paid less than you think they charge nearly 70 for an hour cleaning but charge staff less than 20pound”
“They came out to look at cleaning job. They said have it Molly maid ready so we can clean. Why would I have time to preclinical when they are the cleaning service. I work to much thats the point. I gave one star for them coming out. I did not get a call back. Thats ok I hired another cleaning service. Much better. I can tell they are not very good. Not recommended at all.”
“To write a Review I had to click the star?
They don’t deserve any star
This is my first time using their services
She came to my home look around took her 5 mnts explained the different prices I agreed to come every 2 weeks
The day that they came after being inside my home 2 hours they call me and ask me that they need more time to finished up and I told them no is ok not to do the stove and refrigerator
When I came home I was so upset and so sad at the same time. How can people lied the way they did I sent pictures of every part of my house
The smell when I came in was like somebody use and old wet cloth, stinky, no dusting at all, they didn’t clean nothing I though maybe because wasn’t too dirty they thought there is nothing to clean, no bathrooms cleaned and I have 2.5 baths
They stood in my home fir 2 hours asked to stay longer fir nothing
I called same date I asked her what happen why you sent people to clean and they didn’t and then you call me to extend the hours because is not time to finish?
Why the lie ?
Her response was can you send me pictures
I did and her response was the only thing we can do is do a redo
I told her this is not a Redo I will never use your services cancel the upcoming services
They didn’t even offer to at least give me a refund nothing
I wasn’t looking for a refund I was looking for a sincere response and be honest with the situation
They lied about cleaning and they lied when called me to ask for more time to clean
That is the way they steal your money
Bad customer service
Bad service
I hope I am the only one who had this bad experience because this is very sad the way people lied to me just for a penny
Is one month now never received a refund or an apology”
“He promised me deep cleaning! Hah!! I have 5 fans, the girl swiped at one of them. The rest were left untouched. Dusting, not one thing was touched in the rooms I had done, except the kitchen. Wiping down cabinets, never happened. Mop floors, bathroom floor only. Since I did not have them do two of my bedroooms, since my windows are so small he said he would have the girls do them, inside. When they got here we discussed the windows, which they did not do. They used the excuse for not dusting "She had small expensive knick knacks on her tv stand". Yes I did, three to be exact and my stand is 6 feet long. The other stand was not dusted either and had a lamp and one picture on it. When I do my own basic cleaning I do tons more than they did. When I complained they offered to send someone else out to clean. I said I did not want them back in my house. I said I got charged $150.00 (Which is what I was quoted) and I wanted $50.00 taken off. I told him, the owner the girls gave me a receite for only $100.00. He very rudely told me I was only charged $95.00. Which in my estimate was $90.00 too much. I was not offered a refund, got no delivery and lousy customer service. I wonder where they got all these 4.5 customer reviews from?”
“Molly maids I paid $309 for three ladies for two hrs . Charged it to my credit card gave each lady $10 a piece for a tip it's a one apartment the pictures I show you will tell you all absolutely not acceptable look deep when they leave everything they did in the house was half done they offered me $45 back the floors were not done $15 they gave me back the refrigerator I paid an extra $30 for was done poorly done my 4-year-old grandson could have definitely done better he has more attention to details which I should have had him do the bathrooms were done terribly I will show you pictures I have two small grandsons a three and a four year old boys so you know when they get done partying what it looks like. I'm 66 and can't bend over very far to clean totally behind the toilets I decided to get some help please view my pictures”
“This is Jigneshkumar Patel & I called mollymaid for apartment 500 sq ft for 2 hours the she extended after call and charge 249$. And after I given all details she charged me 286$ without any Permian so many calls she always tell me I have to asked my manage and supervisor.. she making frad with me”
“Worst cleaning company I've ever dealt with in my life. I was quoted between $260-350 for a deep/move out clean including moldings, baseboards, windows, etc. Literally nothing was cleaned, except the fridge, since they took out the food I had in there and left it on the counter to rot for 2 days, and didn't even wipe the counter they left the food on! The baseboards are filthy, no moldings were wiped, there is even dirt on the side of the sinks that is super Visible they didn't even bother wiping: Best part about it is, they told me they were charging me $371, which is way over the highest price of the quote, when they did NOTHING! They offered to give me $20 off, haha: comical, since I then Had to clean the house myself before my new tenants moved in. What a joke. Don't hire these people, you can get a way better job done for a better price elsewhere”
“The works need to clean all baseboards in all rooms, not just half of a room. Even when dusting the walls close to ceiling. The workers just dust one side of the kitchen. They should not use a vaccum on the counter after using it on the floor.”
“I was charged for the 15 minutes the workers spent fooling around outside before and after the actual cleaning. Wrong. When I called I was informed that I was billed on the basis of when they turned the car on and off. Ridiculous. I suspect the workers are instructed to do this to jack up the bill.”
“Twice in 4 days they came to my home, and it still looked like nothing had been done. The owners came out after the first clean, snd agreed it was poorly done. They sent a second crew 3 days later, and skipped 2 rooms entirely. They were apologetic, but had no problem charging me. Do nothirethem, unless you are okay with doing it all again yourself.”
“They broke a glass shelf and then refused to pay the full cost of replacement. I have called them 4 times to try to resolve this.
Poor business practices!”
“The crew that was sent to clean my house on September 15, 2020 was terrible! I call Dia and told her and the 3 came back in but they really didn’t do anything. While I was checking they just up and left. My stove was not clean, cooktop dirty, mirrors were not done, hardwood floors very dull, dust all on the dresser/headboard/footboard, and this is just a few of the things. Call back to Dia and no answer! Left messages then called the main office they tried to get in touch but got no answer. I finally talk to a lady and after 10 mins she talked to a supervisor who said she would call me in a few minutes. Well I have yet to hear from anyone! A real estate agent referred the company and if I could I would give this company a -10!! I have picture of most of the undone work.”
“Worst owner to work for. Lies to customers. Shows favoritism! Allows employees to steal with NO punishment. Some are aloud to have second jobs some are not. Some are aloud to pass a school bus that was stopped with lights on and sign out. I can not express how sad it makes me that I put in over 3years there and got treated like a nobody. I DO NOT recommend as a job or for a cleaning!”
