“I have been with Molly Maids since 2009. I am extremely dissatisfied with them and will not use them again. Additionally, to any of my friends I have referred to them, I'll let you know who I go with next so you can switch too. They are price gougers. They wanted to jack my price up nearly 30% because we remodeled our kitchen! It appears if you can afford nice things, they think they have the right to charge you more. I don't mind modest increases in prices, and have experienced them since 2009, but 30% with faulty justification is simply wrong. The girls who clean spend 1 hour 45 minutes at our home - and always have - from the time our boys were growing up to the time now, when it's just 2 of us living here and most of the house isn't even being used. Go with another company!”
“I usually do not give reviews.But the service they provided to us made me do it.
They are one of the worst home cleaners that i had. They just want to do their work quickly so they can run off and charge so much. if you tell them to skip for one week..they will charge you
lots of money just for skipping once as they want to make money...and still they don't clean properly .once i told the cleaning lady that toilet looks dirty. she took the water from the toilet bowl and cleaned the top. Such services they do. They will charge you extra money without telling you. So be careful. Never go with their service specially in Michigan. You cant trust them . They do not clean properly.They say that if its not molly maid ready..we wont clean it.If you tell them to clean the sink properly..they say it cant be done. So i had to show them how it can be cleaned. Be aware of these people and service. I would advice people to never go with their service.”
“Hello
I need to tell anyone who wants to employ molly maid in Horsham to clean their home. DON’T
I have had a cleaner employed by them called Linda who is excellent. She was guaranteed to be my cleaner for each time.
She had been removed without a by or leave. I have been told that all their cleaners have same quality of care.
Thus is not the case.
When Linda had been in holiday the place looks like a duster not a hoover has not touched the surfaces.
A disgusting result. Cleaners like Linda do not exist at Molly Maid.
Do not use them.
That star is for you Linda
Loulou Watts Horsham”
“I am very disappointed in the service provided by Molly Maid in Barrie. I booked a house cleaning as part of my move to another City a month in advance to ensure the date was available. A week before my move I was contacted asking if that date could be changed and I accommodated them. I was given a quote/price in writing for the work I needed done. As I was going to be moving out of town I asked for confirmation when the cleaning had been done and some pictures.
I did not receive confirmation when the work was done. I eventually received the pictures 4 days later. A few days after the work was done I noticed my credit card had been charged 1-2 hours more than the estimate and when the owner of the house did a walk through several of the items that were to be completed hadn't been done including cleaning the oven, cupboards and window sills. It has been a week and I still haven't even received an invoice for the work that was done. I've emailed and called trying to get the information and when I finally got an answer she told me the hourly rate I was billed was higher than the rate in my written estimate. I wouldn't recommend them to anyone!”
“Used for over 1-2 yrs. At ist did fair job. Last crew of 3 came out stole my fine jewelry left the costume. Call office crew denied of course. Didn't really seem much to Teresa. Told to take police report. What's that going to do. Molly Maids should be responsible for their employees. 2021 Winder Ga”
“I hired Molly Maid to clean a completely empty ranch house before I moved in. As a newly single mom to two boys teaching full time during a pandemic I needed someone else to the deep clean to save time and Remove some stress from my life. I was not able to get to the new house and verify that the professionals did their job correctly because I am staying with parents while finalizing the divorce and my kids after school activities. I was also unaware of the 24 hour policy because my mom looked them up and made the appointment due to the fact that I have hard time getting things done during business hours as a teacher. When I was able to call Molly maid and let them know none of my drawers had been wiped out and my blinds were nasty and tried to explain my situation I was basically told sucks to be you. They won’t do anything because I am outside their window even though the house is still completely empty and I am Not yet living there. All I wanted was the drawers wiped out and and the blinds done like they were supposed to. The lady acted like I was trying to steal from her and I was being unreasonable. No Mam, at $238 to clean an empty house with no drawers/cabinets/blinds wiped. I was the one that was robbed. No attempt to make it better, not even an offer for a discount clean to give a second chance. Please note the extreme cobwebs on the blinds”
“Their cleaning is okay. They used to leave my shoes, chairs and things on top of my bed, though and sometimes on my pillows! However, the worse of all was that my jewelry was lost and when I contacted the owners about it they NEVER even bother to reply. Until this day I was never able to find my jewels, again. They were left in a small box in the master bathroom. Very disappointed that owner did not even bother to reply. I just let it go, but would not recommend to let this workers inside your home.”
“The estimate that they have on their website is far from accurate from what they really charge. My apartment is only 500 square feet and in a pretty good state. They did charge $400+ for the cleaning service when the high end of their estimate was ~$270. Also, I was told that they were going to call me once they were on their way but I never receive any calls from them. Also, the day after the service they called me and said that they had called me the day before to approve the over time needed and the extra $ amount needed to clean my apartment. This did not happen, nobody called me to even let me know that they were going to need so much of extra time.
AWFUL service - I will never use molly maids again for this service and I wouldn't recommend this service to anyone else.”
“They told me one price and charged me another. The condo is only 1000 square feet and after 4 hours they called to say they needed another hour. When it was all said and done, they hadn't even done the downstairs!!! They were "so upset that they couldn't finish and would have to come the next day, but charge me for the additional hours. We ended up spending $700 for a deep clean of our condo after moving out!! They said the place was in bad shape! I think they steal money by wasting time. Shame on them if that is the case!!”
“The company is run by a racist. If you are not Hispanic or do not speak fluent Spanish they will not hire you. 10 of us came home for summer break. We all had experience they would not hire any of us because we were white. The man interviewing us confirmed that. This specific place was located in a suburb of Chicago.”
“This company is stealing money. Bought a gift certificate to give as a gift and when the person tried to redeem they have been told they are booked and can not get on the list unless someone cancels. Not this week not next week not even through Christmas this year. Tried to call to get resolved and even get refund if they can not clean and no one returns calls or cares to help. They have my 100$ and no service. This is so unprofessional and a scam. DO NOT USE THEM OR EVER BUY A FRIEND A GIFT CERTIFICATE.”
“I had Molly Maids do my move in Clean and they did a wonderful job!! A year later I started working 6 days a week and hired them to come once a month!! The first time they missed a bunch of stuff so they re did it at no charge!! Over the past 6 months I’ve come home to beds not being made, shower not cleaned, lights left on, garbage not emptied! The last straw was coming home and my garage being left open, my door into my house half open, down stairs bathroom not touched, basement not vacuumed…. I am very disappointed in their service..”
“As someone who has seen first hand how this company and owner / management operate , I would not recommend the services . The woman who runs the business is absolutely vulgar! She lacks professionalism and cares only about them $ signs . She could care less for her staff and even has the audacity to maliciously gossip about them. Not to mention what she says about her clientele. Unprofessional is an understatement in any regard when making a review about this individual. Located in Thunder Bay, ON”
“Called Molly Maids to again rescue me. They were here before Covid and now back. Two ladies came fully armed to clean. Worked hard and left me happy. Tena and Lily. Team 12. I await there return.”
“I had a very bad experience in this company. I don't recommend.!!!
I found out about this company through my neighbors who said that pay to clean the whole house for $165( 3beds 3.5baths).
For absolutely same house, same service Natalie told me $252......WTF
I don't understand why you think you can change the price every time you see good Furniture in the house or what?
Very upset”
“we gave specific instructions to do a move in clean job. unfortunately no one was with them to supervise the job. when we went back to check the finished job we were shocked to see how our money was wasted. they were told to clean the basement which was not touched. on the main floor the walls were full of dust that should have been vacuumed. the floors were barely washed as you could see black dirt in all the corners. one area between the fridge and a counter was not touched with dirt so visible. i called customer service twice and got no response. it was a wasted $400+ which i will contest with the credit card company”
“I will never recommend Molly Maid to anyone . I had a very bad experience with them.
Scheduled 10 days in advance cleaning service at 9 am, got few confirmations by phone and emails. Nobody showed up at 9 am, I called the company, a male answered the phone, promised to check with the cleaners and call me back in a couple of minutes. He never did. When I called Molly Maid at about noon, the person who answered told me, that my appointment was canceled few days ago, then a minute later she said that I already had my apartment cleaned !!!
And that they are extremely busy and booked for few weeks ahead.
All my plans were ruined by careless unprofessional people.
They even misspelled my last name, though I spelled it very clearly letter by letter. Nobody cared. That's how they work.”
“My name is Valerie Arredondo, I set up this appointment approx 3 weeks ago, to have my house cleaned today, 7/1, my appointment time was 2pm to 4pm, at 3:55pm I called MM because no 1 had arrived yet? I was told they would be here at 4pm.
I waited till 4:47pm, and still no one showed up, no phone call? I called MM 1 more time and was given the run around, no one was able to answer my question, no one knew who was coming, if they were on their way?? Very unhappy and disappointed with Molly Maid, you best believe I will never use your services again and I will be sure to let family, friends, co-workers, yelp and google know how unprofessional your business is.”
“PLEASE DO YOUR RESEARCH BEFORE HIRING THIS COMPANY!!!! I scheduled a "deep cleaning" for my 2 story home with 1 and a half baths, June 17, 2021. The first red flag about the service was the ladies arrived at my home before 8:30 am. Normally that wouldn't have been a problem, but this particular day I was not prepared, nor did they call before arrival. The manager claims she mixed up the numbers of my phone number...but yet and still the cleaners were able to get through to me (yea ok). I asked them to return at a later time in the day due to personal reasons. They did... very late in the afternoon. After they finished cleaning other homes. By now the young ladies are obviously tired and they did not do what I paid for. This job cost almost $250 and for what? I will absolutely dispute this charge with my credit card company but that's not where the story ends. After complaining to the manager, she sent "veteran" cleaners to re-do what was in the notes. I was under the impression that after explaining my thorough complaints, the new cleaners would take care of everything. I was wrong. They barely brought necessary cleaning supplies and claimed they followed what the manager put in the "notes." I've called to speak to the manager and another employee informed me that she was out running personal errands but would return my call. I'm still waiting. Again, do the research and find another company because with Molly Maids, you'll be wasting time and money.”
