“Called Molly maid on a Friday to schedule cleaning for the following Wednesday afternoon. Found them on Google that said they service our area/ zip code
Set up the apt. Had a reminder sent on Sunday that someone would be at our home after 12 pm Wednesday. Received a call Tuesday saying unfortunately our area is not in their range and they would have to drive 1 1/2 hours to get to our home and cancelled. I called back after looking it up again and it said indeed we were in their area
She said we were still on the schedule and doesn’t know who called us but they would be here. Stated they have 2 offices and had scheduled thru the wrong office which is in Franklin co. but would fix this. She then said she would ck with the management for me to hold on to the call
Came back on the phone saying they do cover our area but it’s not on their route?????
They have an office 30 minutes away in Chattanooga so totally confused.
Never calling them again.”
“Do not use this service. They did not do the job properly and had to return to complete basic things like dusting. Matthew who seems to on board new clients is beyond rude. When I asked to discontinue any future services he argued. Then on the phone he became angry that I wouldn't reconsider he proceeded to hang up. Find a different company and save yourself the aggravation.”
“Cleaning was very superficial. I was so surprised to hear that she cleaned the bathrooms. I asked to vacuum the carport and it was not done properly. I asked to clean bathtrooms again however I felt bad as person was old and could say she was exhausted. I won’t call again! Very bad first time experience. Tried attaching photo but got message “could not upload your files. Try later”. I see no difference before and after. Assessor told my home is clean and she recommended $235 for first cleaning. Now I feel I could have cleaned instead of spending this $235 and having bad experience. Highly disappointed!!!”
“I normally don’t leave reviews, but I feel obligated to share my experience to help others make an informed decision.
I recently hired Molly Maid for a standard home cleaning. Everything seemed fine until I noticed something deeply concerning. I keep emergency cash stored in a container in my closet — a private area that was not supposed to be accessed during cleaning.
On Sunday, I personally counted $300 in that container, bundled in rubber bands with the date written on it. On Monday, Molly Maid came to clean. On Tuesday, my wife checked the container and noticed there was only $100 inside.
She initially thought it was her money and asked where the rest went. I explained that her separate $300 was in a different cash box, untouched. But the emergency stash I counted two days earlier was now missing $200.
The only people who had access to that part of the house were the Molly Maid cleaners. Our small children are too young to reach the shelf where the container was stored, and no one else entered the home during that time.
Yes, we called Molly Maid Services and made a formal complaint. We also filed a police report. I wish I had cameras in that room — but now I know for next time. Be careful who you let into your home.
This experience left us feeling robbed and violated. I would not use their services again, and I strongly caution others to think twice before doing so.”
“I was supposed to have a move-out detailed
cleaning at 11:00 am but that didn't happen. Two ladies who did not speak english arrived at my house at 4:45 pm. 30 minutes after their arrival a coworker brought them pizza because they had been working all day and were unable to eat. They stayed in my house until after 11pm and the baseboards were not cleaned, laundry room not cleaned, cabinets not wiped down, pantry was not swept, bathroom not swept and mopped behind toilet, trash cans not wiped down, just to mention a few things that were done and because I did not tip them they left their pizza box by my front door. This service was horrible. The spent most of the time in my bathrooms and they weren't even cleaned very well. After this experience I would never hire or recommend Molly Maids.”
“Terrible pay for employees with unrealistic time per house to do the job the poor customer has paid for
So please when as a customer you feel the need to complain please realise it's not the workers but the company who only want your money”
“Molly Maids came to my home to clean started moving things , And they didn’t clean it well and they stole several items from my home , out of my drawers , out of my storage cabinet. And they didn’t even clean my home good . I would never hire this company to clean my home again”
“I got paid for a full hour and they stayed for a lil over 30 mins. The service was rushed and barely cleaned. No one reached out to me after the service when they said they would have.”
“I ordered a Tshirt and received a sweatshirt that’s the wrong size and with different art. Not even close to what was paid. I paid $20. They offered me $9.
The order was also missing the visor I paid for.
I sent a picture from my purchase receipt of the Tshirt ordered and also of the sweatshirt received AND they claim they are the same! I’ve tried to include the pictures of both in this review but they won’t download.
Their solution is for me to pay postage to return to CHINA. Buyer beware.”
“Over charged for terrible service. Seaside Ca. $ 260. For 2 hrs. of what was supposed to be a initial deep cleaning. They did a bad job and when I showed them, the franchise owner and a first time employee, what still needed to be done they still didn't do what was requested. After letting them know of my dissatisfaction they acted like they didn't know what to do about it so I told her to forget about coming back. Now after a day to really check thier work out I'm really not happy... Just needed to vent I guess.”
“Hello! I’m writing to inform anyone considering using Molly Maid of Mt Pleasant to think twice. While the owner was pleasant on the phone and sent two girls, they left my home within moments. I had told the owner, Jennifer, that I am house training two baby puppies. She informed me that she would not subject her girls to my house.
I do NOT live in a barn & have been cleaning after each puppy accident for weeks.
I do not know what Molly Maid of Mt P does. They don’t clean glass furniture inserts, polish furniture or floors.
This is the 2nd time I’ve tried to use them to no avail. I will not do so again. Anyone considering using this company, please contact another .”
“I just had the unfortunate experience of speaking with Gina; in scheduling who openly complained about having to re-book my service AND told an untruth about giving me 3 weeks heads up notice.
Oh, I SAW the notice alright, the notice for a cleaning on the 1st of November! It has BARELY BEEN 3 WEEKS SINCE MY LAST CLEANING, MIND YOU.
I do not need to give a reason for cancelling a service because I do not find it appropriate for Molly Maid to be privy to my personal life but now I know that If I have an emergency, I am going to have to hear a complaint about how (and i quote) , "We turn down jobs for customers that have those slots reserved especially at the holidays so I need to find something to book in your place now tomorrow". Is that the standard for Molly Maid? to mention that to paying consumers. Was it necessary?
I think NOT!
As someone who works in customer service, I am human and have my complaints, but I NEVER let a client know that I feel inconvenienced by their actions. I never complain to them about having to do my JOB. Remember what her job was? SCHEDULING. That includes RE-SCHEDULING as well. I haven't had ANY issues with my regular maids, and I would normally recommend Molly Maid as far as cleaning goes but if consumers who spend their last dime trying to keep their house nice and clean are treated like THIS? I would NO LONGER RECOMMEND MOLLY MAID.
Thanks a LOT Gina.
-Hendersonville, TN client”
“Do not use Molly Maid unless you want to pay more than they estimate.
I had ordered a move-in cleaning for my new house, which was completely empty, with no furniture or boxes. The house was in decent condition and broom clean when they arrived.
The cleaners were pleasant, and the parts they completed were fine—more of a good wipedown than a thorough scrub, but not what I'd consider heavy-duty cleaning. That is not why I gave 1 star.
However, dealing with the main office was frustrating. The initial estimate ranged from $426 to $568, a 33% price variation. I expected to be charged at the higher end, which is typical in business. After a few hours on-site, I received a call stating they couldn’t finish without additional charges for more hours. For an empty house and a job that wasn’t a deep clean, this felt unreasonable. If it had been a truly deep scrub, an extra hour would have been understandable, but that was not the case. I declined the extra charges and ended up finishing the cleaning myself. It seemed unfair to pay more due to slow pacing or inaccurate estimating, and I made that clear.”
“I spoke to Alma and she is very rude (above and beyond rudeness), I requested for house cleaning since we have very minor work at the bathroom ( not even a construction work!), but she insist 2 ladies needs to do the whole bathroom (without bathtub as I told her). I suggest maybe one can do the bathroom and other lady can do the master's bedroom - again she said that is not part of the agreement, since I booked only for 2 hours. Who will do the cleaning for 2 hours in a small bathroom? for 2 people?? Ive seen negative reviews from Las Vegas and I think they are right. I specifically told her to clean master's bathroom and bedroom and kitchen cabinet (external). But she said there is a lot of cleaning services and I will not be satisfy with their cleaning anyway. So - bye!”
“We had Molly Maid Burlington for a few months. On day 1, one of the ladies was in the bathroom upstairs cleaning and suddenly our kitchen ceiling was leaking like a waterfall, my husband ran upstairs to see what was going on to find the door to the bathroom locked. He knocked and said that there is a leak and please open the door. She claimed to be using the facilities and she would be a moment. She finally opened the door to the attending supervisor who closed the door again. Once the door was finally opened the supervisor stated that there was no water anywhere and it must have been a faulty pipe. The girl that was locked in the bathroom conveniently while the leak came down, came downstairs and cried when she realized what had happened.
We had 3 professional assessments whom all reported no issues in our piping and that water came from up above in the bathroom. I called to discuss and the supervisor insisted on denying that her people had nothing to do with it. I continued to have them come back giving them the benefit of the doubt. We spent $2500 to fix the ceiling and never had them back in. They REFUSED to acknowledge any wrong doing, or even that it happened on their watch. They refused to be professional, accountable or even acknowledge that this happened. Completely mind boggling to me especially since I was willing to keep them providing they would work with us to work something out. Truly unbelievably unprofessional.”
“I just called to speak to a representative about the services their company provides and to schedule cleaning services at my home in Bethesda, MD. The individual I spoke to hung up on me. I tried calling back thinking we had a bad connection, but no one answered the phone. If that's the customer this company provides then I'm happy I didn't hire them.”
“Seems to me that the question should be what does MM clean? Extremely dissatisfied
with a job for $200+ performed in 1hr and a half. Had two ladies clean my studio. When they were finished, as well as we showed them what was not satisfactory so they had to clean again, we had to go over some of the stuff ourselves after they left.
I am not a picky person but seeing the "professionals" doing just a mediocre jobs for $100+ an hour, least I could do is write this review so others will see who they are hiring. I'd never hire Molly Maids again.”
“I have been using Molly Maids for years & they had done an adequate job “until” there was an issue ! While cleaning our bedroom , they had left water marks dor liquid rings on the table tops ! They denied that they could possibly could have done that . I had the Mgr. named Isis (?) saw the rings & even tried to use wax to try to rectify . Pledge wax did not help .
She said she would have the owner named Gary call me , but after a week when I called was informed that he would speak with an upset customer .
Was then informed that since I had not informed them right away , I waited to the next clean, we probably had caused the issue .
Untrustworthy, & do not stand behind their work , with different crews every week . I can not have this service back after basically claiming I was telling an untruth after the manager had seen & acknowledged the issue .
Bad company, not standing behind an issue ! Would not recommend doing business .”
