“Do not use Molly Maid unless you want to pay more than they estimate.
I had ordered a move-in cleaning for my new house, which was completely empty, with no furniture or boxes. The house was in decent condition and broom clean when they arrived.
The cleaners were pleasant, and the parts they completed were fine—more of a good wipedown than a thorough scrub, but not what I'd consider heavy-duty cleaning. That is not why I gave 1 star.
However, dealing with the main office was frustrating. The initial estimate ranged from $426 to $568, a 33% price variation. I expected to be charged at the higher end, which is typical in business. After a few hours on-site, I received a call stating they couldn’t finish without additional charges for more hours. For an empty house and a job that wasn’t a deep clean, this felt unreasonable. If it had been a truly deep scrub, an extra hour would have been understandable, but that was not the case. I declined the extra charges and ended up finishing the cleaning myself. It seemed unfair to pay more due to slow pacing or inaccurate estimating, and I made that clear.”
“I spoke to Alma and she is very rude (above and beyond rudeness), I requested for house cleaning since we have very minor work at the bathroom ( not even a construction work!), but she insist 2 ladies needs to do the whole bathroom (without bathtub as I told her). I suggest maybe one can do the bathroom and other lady can do the master's bedroom - again she said that is not part of the agreement, since I booked only for 2 hours. Who will do the cleaning for 2 hours in a small bathroom? for 2 people?? Ive seen negative reviews from Las Vegas and I think they are right. I specifically told her to clean master's bathroom and bedroom and kitchen cabinet (external). But she said there is a lot of cleaning services and I will not be satisfy with their cleaning anyway. So - bye!”
“We had Molly Maid Burlington for a few months. On day 1, one of the ladies was in the bathroom upstairs cleaning and suddenly our kitchen ceiling was leaking like a waterfall, my husband ran upstairs to see what was going on to find the door to the bathroom locked. He knocked and said that there is a leak and please open the door. She claimed to be using the facilities and she would be a moment. She finally opened the door to the attending supervisor who closed the door again. Once the door was finally opened the supervisor stated that there was no water anywhere and it must have been a faulty pipe. The girl that was locked in the bathroom conveniently while the leak came down, came downstairs and cried when she realized what had happened.
We had 3 professional assessments whom all reported no issues in our piping and that water came from up above in the bathroom. I called to discuss and the supervisor insisted on denying that her people had nothing to do with it. I continued to have them come back giving them the benefit of the doubt. We spent $2500 to fix the ceiling and never had them back in. They REFUSED to acknowledge any wrong doing, or even that it happened on their watch. They refused to be professional, accountable or even acknowledge that this happened. Completely mind boggling to me especially since I was willing to keep them providing they would work with us to work something out. Truly unbelievably unprofessional.”
“I just called to speak to a representative about the services their company provides and to schedule cleaning services at my home in Bethesda, MD. The individual I spoke to hung up on me. I tried calling back thinking we had a bad connection, but no one answered the phone. If that's the customer this company provides then I'm happy I didn't hire them.”
“Seems to me that the question should be what does MM clean? Extremely dissatisfied
with a job for $200+ performed in 1hr and a half. Had two ladies clean my studio. When they were finished, as well as we showed them what was not satisfactory so they had to clean again, we had to go over some of the stuff ourselves after they left.
I am not a picky person but seeing the "professionals" doing just a mediocre jobs for $100+ an hour, least I could do is write this review so others will see who they are hiring. I'd never hire Molly Maids again.”
“I have been using Molly Maids for years & they had done an adequate job “until” there was an issue ! While cleaning our bedroom , they had left water marks dor liquid rings on the table tops ! They denied that they could possibly could have done that . I had the Mgr. named Isis (?) saw the rings & even tried to use wax to try to rectify . Pledge wax did not help .
She said she would have the owner named Gary call me , but after a week when I called was informed that he would speak with an upset customer .
Was then informed that since I had not informed them right away , I waited to the next clean, we probably had caused the issue .
Untrustworthy, & do not stand behind their work , with different crews every week . I can not have this service back after basically claiming I was telling an untruth after the manager had seen & acknowledged the issue .
Bad company, not standing behind an issue ! Would not recommend doing business .”
“Molly Maids is one of the worst services you can go with. We were quoted a price for a new move-in cleaning and not only did they not finish the upstairs but what they had done was horrible and there were several layers of dusts and dirt still. They then stated they were going to have to charge an extra $300+ for any more time that was going to be used. I emailed the company and have received no response at all. 1. Too expensive and they dont go by their quotes.. Do not believe what they tell you. 2. Their work is not complete or good at all.”
“Team 24 Diana and Darcy did not clean well they didn’t dust my living room tables they said they dust blinds well I don’t have blinds did not mop bathrooms I was very disappointed never used a cleaning company before and definitely want use this company again”
“Definitely would NOT recommend. I was told my cleanings would be for 2 hours, come to find out they didn’t even clean for 1 hour. The floor has been missed MANY times, they do not dust or wipe anything down on the counters. Base boards were missed, cleaning the stove was missed. I’ve complained many times but I’ve gotten nothing but excuses from the owner. They do not do anything their website claims they do. Instead of dealing with the issues and fixing their mistakes the owner told me I should find a new cleaning company. Shame on Molly Maid for their lack of integrity and poor quality of work.”
“The absolute worse service, cost me more money when they finished. These people were dishonest about shattering a light bulb that got stuck in the fixture needing to call an electrician, they pour their dirty mop water down my shower drain, had to call in a plumber. When I spoke with the manager she the workers denied doing it. Cannot be trusted, what a scam, and they didn't even clean my whole house.”
“We are the owners of a house when the tenant left she paid Molly maid to clean for her .
The house was not cleaned to a good standard . No skirting boards wiped or walls cleaned . I would most definitely not recommend Molly maid . In fact neighbours said the girls from Molly maid we’re chatting on the drive for ages x
I would have included photos if I’d know Molly maid we’re supposed to have been”
“Well we moved out, selling our house we had in contract the buyer wanted professional cleaning done. So we had Molly Maid come in. Big Mistake. I thoroughly cleaned house before we moved, I would be ashamed to live a dirty house to someone. The house was empty, no obstructions in any body's way. Molly Maid crew had nothing to do basically yet they charged us over $ 400.00. I would never recommend them, and they also never sent me a receipt as I asked them to. I like to know what they did, no one watching them.”
“I requested a deep clean of my entire house including basement. to me, this means cleaning everything, dusting everything, moving things to clean under, etc. I was willing to pay for a spotlessly clean house. however, things were not moved around, many things not dusted or even vacuumed or swept. had to have them come back and was told that this maid service didn't do the things I wanted done even though I was very clear about my request and expectations. wouldn't use them again.”
“They were not very professional. From the owner to the cleaning team. Very rude, liars and a complete Ripp off. They only worked for 41 minutes and charged full amount. If you hire this company,be ready to hire someone else to finish the job. This company in Cambridge run by Mickey mouse manager. Matt is a total idiot. Do yourself a favor and don't get involved with this company.”
“We had taken service of mollymaid in Richmond
What annoying was the way they did - they never shifted a bag from the place to clean the space it’s sad the maids did a lost job and I was charged a steep $300 for an hour
I don’t recommend
Parmar Richmond VA”
“They were only supposed to vacuum,dust,mop, and wipe stuff down not move everything around mess with other people's stuff go looking through other people's stuff that isn't there's adjusting everything to make it feel like it's their own house and it's really not they're only here to clean they're not here to adjust everything move everything and mess with everything because it took us several minutes to mess everything back to right way they put food away from my cat like they can't do that leave everything where it is and just dust Clean vacuum and mop and once you're done if you have to move stuff to do those things do it don't do it and then leave it”
“I used the Scarborough branch to which dealing with the office at times was a challenge (language barrier) plus they were late from the set time of the appointment .What should have taken 2 hrs took 2 5 hrs .
Upon arrival they had left my door open and I noticed that things that had been moved were not put back in place .
My bathroom sink was not properly cleaned .My kitchen sink wasn't cleaned My kitchen counter I'm not sure .
Stuff was moved but again no care in the world as to how it was put back .
My cleaning team was 2 very young kids who really had no care in the world regarding the job .
I've spoken with the operator of this office but I have no confidence in the service that provided .
He has offered to fix the issues but I just want a a slight refund .”
