“They came 1 1/2 late and did not clean their assignment properly came back later 2 hrs later and charge me an hr more than they should I will never used their services again”
“They've had 2 jobs clean 2 toilets. All disks and counters and thoroughly dust. One toilets never touched kn outside and hinges and kitchen sink counter only cleaned where there wasn't anything. Didn't move anything. Price too high they're only here little over hour then had to cone back & clean toilet they missed. Same toilet wasn't done first time they came either. I'm done.”
“House cleaners scheduled to arrive between 9.30am and noon .....Late
Two lovely young ladies who couldn't speak a work of English ....Unacceptable
Agreed a fee of $195 for 1 & 1/2 hours to clean master bedroom, two bathrooms and kitchen.
At the end of the allotted time, I called MM to say that the kitchen had not been cleaned.
I agreed to pay another $45 for an extra half an hour.
Still the kitchen wasn't cleaned so I recorded a conversation with one of the girls via a (useless ) phone translation app. trying to tell her to stop cleaning picture frames and work on the kitchen.The response was " Mm Mm "
I'm a retired 78 year old living on Social Security, so the extra charge was an unpleasant surprise for me.
I was educated in England and learned French at school. ... wish it had been Spanish !!
Would NOT recommend this company to anyone.”
“I was told $250 for 2 hours. They went over 1/2 to 45 minutes and I was charged $440. That seems to be a little excessive.
They did a decent job but $440. Will never use your service again.”
“I was very disappointed. Our home is tiny 984 sq. ft. I have cleaned my own house for all my life, but with two small businesses I just wanted a break. Unfortunately I could have done what they did in the same amount of time and still gotten it cleaner. I had to sweep the kitchen floor and the baseboards looked like they did when they walked in. The kitchen was incomplete several surfaces uncleaned, top of fridge still dusty, windowsill ditto. This was supposed to be a "deep clean" I assure you it was not. I feel like I wasted my money and won't ask them back.”
“I was disappointed in the actual cleaning service I received. I was having my house cleaned after a remodel. I needed outside of all my cabinets wiped down mirrors cleaned, dusting and floors swept and mopped. I was told it would take about 2.5 hours. I was very specific about what I needed done.
The cleaners were very prompt and friendly. However the cleaning was not done well. I had to keep showing them the places on cabinets that needed cleaned. When I was asked to check the work down upstairs, told them the mirror still had white spots on it. The cleaner came back and said it was paint and she would have to use a scrubber to get it off. I knew nothing was painted after the mirror was installed. I wet a cloth and got the marks off myself. I had to also wipe down some cabinets because they didn’t. They also didn’t clean the counter in my kitchen garden window. They did not even get to the floor in the family room. Their supervisor Stephanie came to check their work and give an estimate for regular cleaning. If she had not done the sweeping and some dusting in my formal dinning room, that wouldn’t have done either.
I head a professional service because I do not have the health to do it all myself. Needless to say I will not be using them again. I know there is a 24 hour guarantee but I just don’t have the energy to deal with them again.”
“I hired Molly maid for what they said was a “deep cleaning” after my remodel. After they finished and I came inside the house, the floors were still with dust (I saw my feet all black) after walking just a little throughout the house. The cabinets inside kitchen were not cleaned, they didn’t wash windows from outside where they could reach ( as promised when I made the phone call). Or inside they didn’t get the details. I was very disappointed with this service. This was just a quick wipe through not a DEEP CLEANING!!! I won’t hire them again. One thing I would do different is be a Karen and watch every move they make and tell them if they miss something. Otherwise they just want to get easy money. I did call them and they came back did quick wipe through so I would see them working and left. I didn’t bother them again.”
“I paid $246 for a deep cleaning. I didn't get it! They have not called to follow up on the service they provided. Everything not dusted kitchen floor had something stuck on it. I left it there to see what kind if job the did..they didn't touch it. Master bath had dust in the corners..stove top wasn't cleaned good enough..they said they would clean the oven..it was not touched.....so many more areas were not cleaned to my satisfaction. I had a doctor's appt. They were gone when I got home. I would not recommend them unless you are there to inspect. I think I deserve my money back. I have health issues and not able to do what's necessary anymore.”
“I must say the girls who came today Dominique and Candace , did an adequate job. Just ok. Compared to the girls last time ,July 13, who were outstanding. There were a few things left out of place. They left a cleaning cloth on the mantle and some floor dust in the corner. I hope to have a much better experience next time.
Sandra Barsczeski
2131 wing Haven dr
Mandeville”
“A previous experience with Molly Maid associates was so excellent that I hired the company to send representatives again today. Today was challenging. Both Molly Maid employees claimed they did not speak English. There was confusion about what they could and couldn’t do in a kitchen. They did not want to clean the oven. Everything was stalling. Then I was told I needed to pay for the time they worked and the time they got instructions. That was a significant problem because instructions had to be done by someone in the office through a telephone call, and then my intermediate instructions took a long time. Unfortunately because of this experience I will not call on Molly Maid again.”
“They have a bad management. They exploit their employees. The maids were too tired by the time they arrived that they did a bad job. They didn't clean the shoeer, neither the tiles and nor the medicine cabinet. They were too much in a hurry to go to the next client.”
“Was a Move-in cleaning job. I am deeply disappointed and somewhat irate. Should have been a straightforward cleaning job. Instead, they did not give me a chance to inspect the cleaning and rushed out!
Unfortunately, I did not notice right away BUT saw later on that the kitchen shelves were left extremely dirty. They were not even wiped, and it was obvious that they got skipped along with many other areas including the Backsplash, where marks could still be seen from drips during cooking. Seems they left in a hurry. The floors should have been mopped, but were merely swept.
So called "Lead cleaner" had an attitude. She basically did NOT do the job she was hired to do. Plus she also essentially misinformed me that she cleaned everything!! This turned out to be a lie.
I was told she was an experienced Lead cleaner, and definitely she acted like she was better than anyone else! , but frankly she was very rude, and did not communicate well at all.
The company did not follow up with me... specially as I was a new customer.
I definitely will NOTrecommend them.”
“I find the service to be very inconsistent. It started out with a very thorough cleaning of the house, lasting about an hour and a half, but lately the cleaning ladies are done after barely 40 minutes having done a very superficial cleaning.”
“I have been using Molly Maids for about 2 years and have had a few complains about the cleaning so communicated through the Ellis county office and they switched up the teams. I had an issue and called to let them know they were not moving my lamps and I found a pile of dust under them… after they came out and cleaned they called to cancel my service with me that the cleaning ladies didn’t feel they could clean the way I wanted them too… I was very surprised and very disappointed that a company like this can not have conversations with employees about doing the right thing and cleaning as they were hired to do..”
“Wrote a great review last year, but the quality of service has declined and the prices have gone up. Initially, the team we had was great, but they quit and moved on. After that they sent different teams in, whose mission was to get done as quickly as possible. Our main complaint was we wanted service every 3 weeks and that was not possible. It was either every 2 weeks or every 4 weeks. Every 2 weeks didn't work for us as it was too expensive and the house wasn't that dirty and every 4 weeks was too long. They just tried to increase our price by 10% which is too much for this cleaning. We will move on in search of quality cleaning, at a reasonable price on our schedule.....
....Tom Grosso”
“I don't understand this company. They give you a price over the phone without ever coming to see your house. The initial cleaning price is an hourly price based on the amount of hours it takes (which is a minimum of 2) and then the following price is fixed based on number of rooms and floors. Hard to imagine you can get a good sense of things without seeing the house first but what do I know?”
“Refrigerator, TV stand, counter tops not cleaned, mirrors smeared, door glass streaked, shower door not cleaned properly and dusting was minimal. I had to clean again when they left. From now on, I will do my own cleaning since I have to anyway. Save myself money and frustration. They came 3 times; only once did we get a decent clean. Obvious dust left on furniture. Would never recommend this company.”
“I will not hire them again. First experience was pretty awkward and frustrating. Had two ladies come do a one time deep clean. After just over 2 hrs we had to call management as soon as they left because we checked and there was so much all over that still was dirty. The cleaning tools used didn’t seem like they were in good condition or very useful. The office person was not very professional when we called to complain. We have hired an individual once before to clean our home and we will do that again since this was an awful experience. This company has too many restrictions on what their cleaners can and can not due it seems. Also the price is way too high for the quality . What an overall disappointment.”
“The girls that came were very nice but inefficient and very young. They seemed inexperienced. It took two hours to vacuum three bedrooms a hallway and clean two bathrooms. They rubbed off some of the finish on the foot of my bed wiping it down, and they claimed to have cleaned the game room while the large wall vent for the ac unit was untouched and incredibly dusty and there was no mopping done, baseboards were still covered in marks and no adjustments to the furniture took place to indicate they were moved for sweeping. Very disappointed. I was told I would receive a call by a manager the following Monday to discuss a discount foe my displeasure. Instead I just noticed the charge to my account in full without so much as a follow up call. Definitely regret not choosing another co and will not be back.”
“Very bad service and scheduling. First office manager rescheduled 3 times just to give quote. Then they changed actual cleaning appointment without informing me. Finally, did not show up between the new window. Don’t trust this company and I will never use them.”
