Appointment was between 12:30 and 2;30, when I arrived at 12:35 they were already in my house and said that they had been there since 12:10. They then started at the upstairs rooms and worked their way down but after I put a cap of 3hrs on the clean they didn't get to any floors on the main floor or anything in the basement. I wasn't happy that the upstairs office and bedroom took them 2 hours (small 100 or old farmhouse) and they just ran out of time to do main level cleaning..What did 2 ladies do for 3hours?? The manager did have them return for a 1 hour "recleaning" but amazingly enough they quickly washed kitchen and entry floor in 35 minutes and then left..I was expecting 1 hour of cleaning but they drove away saying to call the office. Disappointed to say the least.