“The crew that was sent to clean my house on September 15, 2020 was terrible! I call Dia and told her and the 3 came back in but they really didn’t do anything. While I was checking they just up and left. My stove was not clean, cooktop dirty, mirrors were not done, hardwood floors very dull, dust all on the dresser/headboard/footboard, and this is just a few of the things. Call back to Dia and no answer! Left messages then called the main office they tried to get in touch but got no answer. I finally talk to a lady and after 10 mins she talked to a supervisor who said she would call me in a few minutes. Well I have yet to hear from anyone! A real estate agent referred the company and if I could I would give this company a -10!! I have picture of most of the undone work.”
“Worst owner to work for. Lies to customers. Shows favoritism! Allows employees to steal with NO punishment. Some are aloud to have second jobs some are not. Some are aloud to pass a school bus that was stopped with lights on and sign out. I can not express how sad it makes me that I put in over 3years there and got treated like a nobody. I DO NOT recommend as a job or for a cleaning!”
“Showed no respect for customer privacy. Lied and said all maids wear gloves and masks and that's completely false! Girls sit and watch TV if theres nothing to clean just to stay the time there boss wants them to. Customers are getting charged for this!!!!! We have cameras and we have audio.”
“We bought a home in Bradenton, FL. Hired Molly Maids to do deep cleaning before we moved. Save your money. My wife and I spent 10 hrs deep cleaning after spending $275. Never again..spread the word.”
“I am usually very pleased with the work but today they didn’t get here until after 5:00 PM. When I walked around checking the surfaces, the bathroom counter had a film of product, bedroom bath was not done when they said it was. I felt like they were rushing to get home. I pay good money for their service and expect a professional job. Not sure I’ll have them back.”
“This is the worst company I have ever worked with. The owner refused to beleive a word I said and needs to get her head out of her own ass. I will never be working with these dishonest people again and I reccomend you do the same. I do not understand how their rating is so high. I would give them a zero if I could. The cleaning ladies broke an item of mine, took my kitchen sponge and left it outside (I had to get a new one, that is disgusting!), and did not clean properly as there is still dust and dirt in places (even though they charged me an extra $55 for a half an hour!!!). This company is a total rip off and not worth the headache.”
“I had a horrible experience with molly maid !
The two lady’s came into my house and acted like it was a fun day at work they were not professional at all. They were busy goofing off and not doing their job they were paid to do
I had to go back and clean my house behind them after they left. They did not come back out to my house to clean after I called about their 24 hour guarantee.
I do not recommend this company at all ! Most of my neighbors use them and I have went and told them what a horrible job they did. They do not plan on using them again. I wasted my money my and for a company to not call me back to speak with me on the matter is just bad business !!!”
“Molly Maids did a good job cleaning my home,
However, I have never had so many items broken.
The maids carefully put the pieces together to hide the breakage.
When I confronted them with the damage they said "The dogs did that." How in the world could a dog carefully piece together the broken items? Again, I would not recommend Molly Maids.”
“I really didn’t want to give any stars the staff was very unprofessional they were hired to do a general cleaning and left dirt on the bathroom floor when I mentioned it they were very defensive so I ask them to leave while leaving they kicked the step stool instead of picking it up and scratched my hardwood floors when I contacted the manager to let him know what happened he acted as if he didn’t care this company is fraud rude and a joke don’t waist your time or money”
“My son and I called into Molly maids to clean the bathroom the kitchen mop and vacuum the floors once they finish cleaning the bathroom I discovered that there was still dirt on the floor and the floors were still dirty when I brought this to the attention of the two girls that came to my house they got very defensive gave me attitude they were yelling and very disrespectful I was very shocked to know that they would talk to a new customer this way when they left not only did they leave a scratch on the hardwood floors but they kick the stepstool which caused it to scratch the floorsI’m very disappointment I would never ever recommend this service to anyone the worst ever poor customer service very unprofessional and the manager Jeremy didn’t seem like he cared don’t waste your time nor money”
“I have told Sabrina the lady who answered the phone are they supposed to be cleaning ceiling fans and she said yes and I found they were not moving dolies just going around them on the tables and never cleaned what was on the table didn’t clean toilet tank didn’t clean above pictures or above the shower doors so much dust. I couldn’t figure out how they got it down before an hour. When my husband called to cancel for work that’s not done she said okay bye she really didn’t care. So maybe you check around your house and see what really hasn’t been done. It hard to communicate to the girls because they don’t speak much English”
“Very unprofessional they couldn’t even keep the appointment for the quote “the owner of the company” try to apologize and even when I still seem OK with giving them the time to still come she made it seem like they still didn’t want to come very confuse I called Merry maids they gave me a great deal at 140 every two weeks with a deep clean as the first clean for the same 140”
“I had a bad experience with this company at the end of 2016 but against my better judgement I tried hem again on 2/28/20 and again i am VERY unhappy with their service. They stalked to me about what I wanted din and I thought it was clear and they figured that two of them could knock it out in the two hours. They did not move anything they dusted and there was dust at the back of all the tables. Every time I move something I can see it wasn’t dusted. The kitchen counters weren’t even wiped down nor was the kitchen floor or dining floor. This is approximately 1600 sq ft, 3 bedrooms and 2 baths and there were two of them! They said they were scheduled somewhere else so again I paid them $160 for an incomplete job. If my son wasn’t getting married the next day I know that I could have accomplished the entire job properly in that length of time. I am over them and wouldn’t recommend them to anyone!”
“Avoid this horrible company!
On Thursday they didn’t clean half our cabinets in the kitchen and they missed a ceiling fan. There was also a lot of dust on the top of our doors dog hair on the wall. We called them back and expressed our frustration. We were told they could come back and fix it the next day. We were out of town Friday and they couldn’t come later than 3:00 Monday or Tuesday. ( we work both days until later.)
My Fiance’s day off is Thursday and they told us we couldn’t wait until then because we could mess the house up again and they are running a business. I offered to send in pictures verifying it is messy now and employee on the phone acted irritated. We were reluctant to let them come Friday without us being home, but we were told they would bring a quality manager to ensure a good job.
They came Friday and spilled a giant bucket of filthy water on our newly cleaned carpets. ( We used ezclean and Allan was incredible.) They didn’t notify us so we found it on Saturday. It is Sunday morning and still wet. Never use this joke of a company. Warn everyone you know to not use this company.
They also failed to clean food particles out of multiple cabinets. Read the other negative reviews before using this company. They also broke apart our Daughter’s nightlight and scattered it across the house.”
“DO NOT USE. Not professional. Not on time. Do NOT clean. My place looked exactly the way it did after they were here. Nothing was moved. Dirt was still on floors. I have used professional cleaning services for ten years and this is by far the worse. I was told another crew would be sent the following day only to wait three more hours for no crew. A woman showed up in a skirt to take care of the touch-ups. A skirt. The problem was there was not touch-ups. The entire place needed to to be cleaned. Soap scum still in shower. The very basic elements of a clean we’re NOT done. The remedy. Giving me my check back and not making a wrong right. The worst business sense I have ever come across. I would have given no stars if I was allowed to write a review. Absolutely horrific.”
“I requested a move in service. not even close to what I required. Worst of all, I asked to have oven clean. it was a mess.
the photo attached is after Molly Maid team "cleaned".
Not sure if the problem was because by mistake they didnt have my service confirmed. So they were very "kind" and find a team that can attend my service, but they were not informed of what was expected from them. I throw away +300 usd.
Wouldnt request their services again.”
“This is one of the worst cleaning companies I have ever came across. They do lousy work first and foremost , they do not come on time for another, and the customer service people are rude like they don't care if you are a customer or not!! Wow its ridiculous! Sorry Molly maid Definately not worth the price! Straight junk. And of course this review will be deleted i get that but hopefully at least a few people see this before it happens ! If I can get even one customer to keep from being raked over the coals thats a win!”
