“Used for over 1-2 yrs. At ist did fair job. Last crew of 3 came out stole my fine jewelry left the costume. Call office crew denied of course. Didn't really seem much to Teresa. Told to take police report. What's that going to do. Molly Maids should be responsible for their employees. 2021 Winder Ga”
“I hired Molly Maid to clean a completely empty ranch house before I moved in. As a newly single mom to two boys teaching full time during a pandemic I needed someone else to the deep clean to save time and Remove some stress from my life. I was not able to get to the new house and verify that the professionals did their job correctly because I am staying with parents while finalizing the divorce and my kids after school activities. I was also unaware of the 24 hour policy because my mom looked them up and made the appointment due to the fact that I have hard time getting things done during business hours as a teacher. When I was able to call Molly maid and let them know none of my drawers had been wiped out and my blinds were nasty and tried to explain my situation I was basically told sucks to be you. They won’t do anything because I am outside their window even though the house is still completely empty and I am Not yet living there. All I wanted was the drawers wiped out and and the blinds done like they were supposed to. The lady acted like I was trying to steal from her and I was being unreasonable. No Mam, at $238 to clean an empty house with no drawers/cabinets/blinds wiped. I was the one that was robbed. No attempt to make it better, not even an offer for a discount clean to give a second chance. Please note the extreme cobwebs on the blinds”
“Their cleaning is okay. They used to leave my shoes, chairs and things on top of my bed, though and sometimes on my pillows! However, the worse of all was that my jewelry was lost and when I contacted the owners about it they NEVER even bother to reply. Until this day I was never able to find my jewels, again. They were left in a small box in the master bathroom. Very disappointed that owner did not even bother to reply. I just let it go, but would not recommend to let this workers inside your home.”
“The estimate that they have on their website is far from accurate from what they really charge. My apartment is only 500 square feet and in a pretty good state. They did charge $400+ for the cleaning service when the high end of their estimate was ~$270. Also, I was told that they were going to call me once they were on their way but I never receive any calls from them. Also, the day after the service they called me and said that they had called me the day before to approve the over time needed and the extra $ amount needed to clean my apartment. This did not happen, nobody called me to even let me know that they were going to need so much of extra time.
AWFUL service - I will never use molly maids again for this service and I wouldn't recommend this service to anyone else.”
“They told me one price and charged me another. The condo is only 1000 square feet and after 4 hours they called to say they needed another hour. When it was all said and done, they hadn't even done the downstairs!!! They were "so upset that they couldn't finish and would have to come the next day, but charge me for the additional hours. We ended up spending $700 for a deep clean of our condo after moving out!! They said the place was in bad shape! I think they steal money by wasting time. Shame on them if that is the case!!”
“The company is run by a racist. If you are not Hispanic or do not speak fluent Spanish they will not hire you. 10 of us came home for summer break. We all had experience they would not hire any of us because we were white. The man interviewing us confirmed that. This specific place was located in a suburb of Chicago.”
“This company is stealing money. Bought a gift certificate to give as a gift and when the person tried to redeem they have been told they are booked and can not get on the list unless someone cancels. Not this week not next week not even through Christmas this year. Tried to call to get resolved and even get refund if they can not clean and no one returns calls or cares to help. They have my 100$ and no service. This is so unprofessional and a scam. DO NOT USE THEM OR EVER BUY A FRIEND A GIFT CERTIFICATE.”
“I had Molly Maids do my move in Clean and they did a wonderful job!! A year later I started working 6 days a week and hired them to come once a month!! The first time they missed a bunch of stuff so they re did it at no charge!! Over the past 6 months I’ve come home to beds not being made, shower not cleaned, lights left on, garbage not emptied! The last straw was coming home and my garage being left open, my door into my house half open, down stairs bathroom not touched, basement not vacuumed…. I am very disappointed in their service..”
“As someone who has seen first hand how this company and owner / management operate , I would not recommend the services . The woman who runs the business is absolutely vulgar! She lacks professionalism and cares only about them $ signs . She could care less for her staff and even has the audacity to maliciously gossip about them. Not to mention what she says about her clientele. Unprofessional is an understatement in any regard when making a review about this individual. Located in Thunder Bay, ON”
“Called Molly Maids to again rescue me. They were here before Covid and now back. Two ladies came fully armed to clean. Worked hard and left me happy. Tena and Lily. Team 12. I await there return.”
“I had a very bad experience in this company. I don't recommend.!!!
I found out about this company through my neighbors who said that pay to clean the whole house for $165( 3beds 3.5baths).
For absolutely same house, same service Natalie told me $252......WTF
I don't understand why you think you can change the price every time you see good Furniture in the house or what?
Very upset”
“we gave specific instructions to do a move in clean job. unfortunately no one was with them to supervise the job. when we went back to check the finished job we were shocked to see how our money was wasted. they were told to clean the basement which was not touched. on the main floor the walls were full of dust that should have been vacuumed. the floors were barely washed as you could see black dirt in all the corners. one area between the fridge and a counter was not touched with dirt so visible. i called customer service twice and got no response. it was a wasted $400+ which i will contest with the credit card company”
“I will never recommend Molly Maid to anyone . I had a very bad experience with them.
Scheduled 10 days in advance cleaning service at 9 am, got few confirmations by phone and emails. Nobody showed up at 9 am, I called the company, a male answered the phone, promised to check with the cleaners and call me back in a couple of minutes. He never did. When I called Molly Maid at about noon, the person who answered told me, that my appointment was canceled few days ago, then a minute later she said that I already had my apartment cleaned !!!
And that they are extremely busy and booked for few weeks ahead.
All my plans were ruined by careless unprofessional people.
They even misspelled my last name, though I spelled it very clearly letter by letter. Nobody cared. That's how they work.”
“My name is Valerie Arredondo, I set up this appointment approx 3 weeks ago, to have my house cleaned today, 7/1, my appointment time was 2pm to 4pm, at 3:55pm I called MM because no 1 had arrived yet? I was told they would be here at 4pm.
I waited till 4:47pm, and still no one showed up, no phone call? I called MM 1 more time and was given the run around, no one was able to answer my question, no one knew who was coming, if they were on their way?? Very unhappy and disappointed with Molly Maid, you best believe I will never use your services again and I will be sure to let family, friends, co-workers, yelp and google know how unprofessional your business is.”
“PLEASE DO YOUR RESEARCH BEFORE HIRING THIS COMPANY!!!! I scheduled a "deep cleaning" for my 2 story home with 1 and a half baths, June 17, 2021. The first red flag about the service was the ladies arrived at my home before 8:30 am. Normally that wouldn't have been a problem, but this particular day I was not prepared, nor did they call before arrival. The manager claims she mixed up the numbers of my phone number...but yet and still the cleaners were able to get through to me (yea ok). I asked them to return at a later time in the day due to personal reasons. They did... very late in the afternoon. After they finished cleaning other homes. By now the young ladies are obviously tired and they did not do what I paid for. This job cost almost $250 and for what? I will absolutely dispute this charge with my credit card company but that's not where the story ends. After complaining to the manager, she sent "veteran" cleaners to re-do what was in the notes. I was under the impression that after explaining my thorough complaints, the new cleaners would take care of everything. I was wrong. They barely brought necessary cleaning supplies and claimed they followed what the manager put in the "notes." I've called to speak to the manager and another employee informed me that she was out running personal errands but would return my call. I'm still waiting. Again, do the research and find another company because with Molly Maids, you'll be wasting time and money.”
“I guess my biggest mistake was not doing research and/or checking around to see how many people were actually satisfied with the cleaning services by Molly maid. They came out to my house on Tuesday, June 28, 2021. The main things I want to done more than anything was washing my floors, vacuuming the carpets, and dusting. They did a horrible job. They started out when they first walked in the door asking me if I had a stepstool because they forgot their‘s. I told them that was no problem and they could use mine. However I don’t know why they wanted it when they didn’t dust the shelves that they would have needed the stepstool for. My black wood shelves that they dusted were left with white streak marks all over them, I have glass insert end table and coffee table in the family room which they never touched. My mirrors in my bedroom were not cleaned. My kitchen counters were not touch as far as I could tell, because when I moved anything on the counter you could see the dirt behind it. I will never have Molly maid again and I hope that anybody that reads this well think about it before they call them to their house. I’m 74 years old and I don’t have the money to pay they’re exuberant prices for a horrible job. One more thing. I was told I had to pay a $100 deposit upfront that was nonrefundable and that when they came out to clean they would give me the price of how much it would cost. I said that would be fine because I would like to know how much it was going to be before they started. Stayed in the basement while they clean so not to bother them and when the man came out to check things over and give me a price the only thing he left me was how much it would be if they came monthly weekly or every two weeks. It ended up costing me $403 which I now have a dispute filed with my Visa card company about the job they did and how much they expected me to pay. As of right now since I took lots of pictures I don’t think I’m going to have to pay them a dime. Sorry company and very disgusted customer !!!”
“After a lot of research, we chose the services of Molly Maid for general cleaning (cleaning of bathroom,carpet,windows). Every single service was way below par. The maid Ashley, was very rude and swearing at us. This is very unprofessional. She even made racist remarks. I will never go with this company ever and advise people to do the same”
“They send teams of two. This is the first problem—they spend an awful a lot of time just chatting. I asked for two things to be done: vacuum the floors and dust the furniture. By 430 they had not done either despite coming at 2 o’clock. I finally said, “Would you PLEASE do the floor?” They left just after 5 o’clock and never dusted which was one of the two things I asked for. They wasted a lot of time frippering around with knickknacks they weren’t even supposed to touch. I was expecting to spend under $200. Instead I spent $320 and they did not even do the things I asked. Very disappointed in this service. It seems like they drag out what could have been a 2 hour job for 1 person into as much time as they can.”
“I had two cleaners come for 2 1/2 hours and all they cleaned were two bathrooms in that time and mopped the floor in one of the bedrooms. I have had other cleaning services in the past who have managed to clean my entire house in that same period of time. I was extremely disappointed. When I called the manager she offered to have the cleaners come back the following day to finish cleaning the house but she said it would take another 5 hours! I will absolutely not be using this service in the future.”
“I have been trying to use them for the last 10 months. They are habitually not on time and have even called to simply cancel and not show up when I have rearranged my schedule to be home for them. Not clear to me who is the customer - me or Molly Maid. Are often in a rush and simply ignore things that they were asked to do. Poor service.”
