“Absolutely horrible!! We have had great success hiring cleaners in the past, but this company is awful! After a couple of months of mediocre and inconsistent cleanings, we came home to a huge stain on our ceiling! The cleaners denied any part of it, but an external contractor and plumber both confirmed, the stain was from a knocked bucket in our master bathroom. Upon reaching out to the manager, we were told they would not take any responsibility for the damage, forcing us to seek legal support. Do NOT HIRE this company for your home!!”
“I thought it would be a great idea to use a professional cleaning service while my maid was on maternity leave. Big mistake because the crew was not interested in quality cleaning. I have a 48,000 square foot house and 2 women were in and out in 45 minutes. I called to give the company a list of everything they missed ( like, cleaning my house). They offered me a $20 discount on next service. I was very disappointed and will never use them again”
“I will NEVER use this service again! Three ladies came, one was on her phone playing a game while she was supposed to be cleaning the kitchen. She was lazy and didn't fully clean the fridge. $89/hour (4.5) hours total for not even half way good service. The staff talked to each other the entire time.So extremely disappointed! Very poor job!”
“Worst cleaning service I've ever encountered! I would not recommend this company ever. Hardwood floors had a film all over it. Did not clean my toilet in my bathroom. Mirror in living room not touched. 3 hours of cleaning at $90.an hour, I'd expected at least those things shine. They dont do dishes as it, and I guess not toilets either. Unbelievable how bad the lady in charge was. She should not be cleaning for a living. Again Were talking $90. An hour. I paid for 3 hours, and my house looked awful. Very upsetting, as I have cleaned houses myself. Unbelievable!!!”
“We booked Molly's Maid for an end of tenancy clean. We were totally aghast by the poor quality of the work, kitchen drawers left uncleaned, dust around skirtting boards, finger marks on doors. The speed in which they completed the job demonstrated the lack of attention. The weekend fell between our check out and feedback to Molly's Maid and although they initially agreed to make amends it was too late and the job had to be completed by another company because of the lack of time before the new tenants moved in. I was shocked and horrified that we were not refunded any of our £300 charge and had to pay the same again to another company to re-clean the property. I would never use or recommend the company again.”
“I have had to tell the cleaners how to dust, not round ornaments, but move them. After the last visit I found that my settee had been pushed back against a storage radiator, leaving a large scorch mark on the settee. I was told it was not their fault, it must have been moved by someone else! There is only me in my apartment and I certainly have not move any furniture. I have cancelled any further cleaning and would certainly not recommend Molly Maid. At £30.00 per hour I expected a good standard of cleaning and responsibility. Not a badly scorched settee, which could very easily have finished up being fire damaged. Definitely not good.”
