“For the second time in a row, did not arrive within the time slot promised which created significant problems having to arrange for the dog and husbands hours. Never called to confirm or acknowledge they would be late. Very disappointing. The one time they did clean, they charged more than expected, although they did call to say they needed 45 more minutes.”
“My wife contracted with Molly Maid of North Scottsdale, Ahwatukee, and Gilbert years ago, and they have servicing our house ever since. They always do a thorough and professional cleaning. Well, my wife has just recently died. The house was full of our seven children and numerous grandchildren who came for her funeral.
Today, Maria Elena arrived with a new girl, Alondra. They were every bit as professional and efficient as they have always been, but it was such a comfort for Maria Elena to return to our home. She made certain that all was up to my wife's standards before they departed.
These women worked hard and quickly from the minute they arrived. I cannot sing their praises too much. They were a blessing to a tired old man. The house stands ready for the next visitors.
Glenn, west Chandler”
“Frustrating Experience – Overcharged with No Billing Transparency
I hired Molly Maid of Pierce, Thurston & South King Counties for a deep clean of my rental property before moving out. They quoted me 2.5 to 4.5 hours at $165 per hour but ended up charging the full 4.5 hours, totaling $748. This seemed excessive considering the home’s condition—appliances and cabinets (other than fridge) had already been cleaned.
When I contacted them for a breakdown of the charges, they were unable to explain what was cleaned. The lack of transparency in their billing process left me feeling taken advantage of. Up front I told them that the house had been cleaned previously and I did not want them to clean already cleaned items however, they still cleaned everything.
I wouldn’t use their services again and encourage others to be cautious. In my experience, the pricing felt more focused on hitting the maximum quoted time than on aligning charges with the actual work completed.
I have photos and video of what the home looked like prior to them cleaning, however they were not willing to lower the price.”
“We had your service last week to the tune of $200, a small 1440 square foot 2 bedroom and 2 bath house. The cleaning was NOT A PROFESSIONAL JOB. The crew pulled down the bathroom fixtures to clean, probably thinking they had broken all 4 light globes, and we would not notice it, We did, and then they did not clean them in either bathrooms and left them hanging and dirty. I have taken pictures. My airline shelves were never touched as I can take my fingers and write my name. The micro wave was not cleaned properly.
We were hoping that we had found a company that we could rely on. It is not one that we will be calling back for your service. We sure should have read the reviews and asked neighbors for their thoughts on your service.
YOU WILL NOT HAVE US AS A CLIENT”
“Not worth the money. We used them for a move-out clean. We had done most of the work ourselves and so it was just about the finishing touches. They did a terrible job and broke the microwave handle! The blinds weren't dusted, the bathroom was still as dirty as we left it. When I called to report the property damage. I was dismissed and given the run around. The President even hung up on me. Overall, the experience was terrible and I wouldn't recommend them to a person I hated.”
“The ladies that come, I believe team 9 are my ladies. I have requested the same people to come. They have come to know my expectations and when they leave my home, I am always very pleased. I would definitely recommend Molly maids.”
“We've used Molly Maid for many years and each and every team that cleaned our home were very precise and friendly. The last team #12 had Koreena & Sarai and they again did a fantastic job as expected...If anyone needs a house cleaned, be sure to contact Molly Maid and they will be very satisfied!!!”
“Team #5 on July 31st, Tammy, and Fabiola did a great job on our home. They were thorough, paid attention to detail, wiped down cabinets and worked so hard. I highly recommend them! Thank you for a great day!”
“Courtney & Yoruima were the cleaners extraordinaire for my first cleaning from Molly Maids. They did an excellent job, left my house sparkling... and especially important to me, all the mirrors and glass that they cleaned was completely streak free! Used none of my cleaning products or equipment, all was provided. I felt very comfortable leaving my household cleaning chores to them. Great job, ladies!!!!!”
“Mary and Maribell has been cleaning our house for 4-5 years. They all ways do a outstanding job. They are all ways ready to go to work, both are very considerate and professional. Thank you both for the wonderful job that you do, we think of you both as family.”
“Karla and Dora did a great job cleaning my house yesterday! They were so thorough and everything looked fabulous when they were finished.
Thanks so much!”
“So happy with our Molly Maid service! Angelica and Susana, our Team 6, are prompt and dedicated; they leave our home exceptionally clean (and tidy). They started with us after a renovation left our home super dirty. Angelica and Susana did a terrific deep clean from top to bottom. The products they use do not have the perfume or unpleasant odors from many cleaners. Top notch!”
“Mary and Maribel of West Side MARYMAID are wonderful;
prompt, friendly, efficient, dependable, and have done an outstanding job for the last 3 years.”
“Ilsa and Karon were on time, professional, thorough, and wonderful as ever. Both of these ladies didn't miss a step and most importantly, they were very considerate and nice to my puppies. Will definitely have them back.”
“Thank you Team 9. We came home to a clean house. We were given a time line of when they would be here. They were right on time. Everything was professionally done. Thank you.”
“I am so happy with the service. They came on time and I am completely satisfied with the ladies that came and they did a wonderful job. I will certainly use this service again.”
