Here's my email to customer service and below is their response:Hi-I called Customer service and was referred to this email to report a problem with the quality of men's tee shirts. I purchased several tees 2 years ago, and followed the washing directions carefully. Over this time, the AE tees have faded, there are holes near the embroidered AE logo, and the necklines are stretched out. This is in comparison to LL Bean and Lands End tee shirts, purchased at the same time, and those brands have worn very well. I am enclosing a picture of one of 3 shirts to show you what I'm referring to. I am interested in you resolving this issue with replacement tees. Thank you. We are sorry for this inconvenience and would love to help with this issue. Our business is built around a tradition of quality and a commitment to service. We assure you that we are continually working to improve the quality of our merchandise. We guarantee our merchandise to be free from defects in workmanship caused by the manufacturing process; however, we cannot guarantee our merchandise to be free from the effects of normal wear and tear. At this time, we have determined there is no quality issue with your product. We are sorry for any confusion. Thank you for contacting American eagle. If you have any other concerns please feel free to contact us by live chat, email, or phone 1-888-232-4535. Rosa Isais American Eagle