“I ordered some shorts for my daughter and received them yesterday. They were the wrong size, not the size I ordered _and the color was too. But to go back even further, their website is so aggravating because it takes lots of patience to deal with. You have to wait a long time for a page to open or to look at the item in a different color. Approximately 2 minutes and several times clicking a different color for the picture to even change. And forget trying to see if it’s in your size because that is an investment of 15 minutes. So you have to be SURE you want it before checking if your size is in stock. It’s horrible. And right when you think your bag is ready for checkout it knocks you off the site and you have to go through it all again bc for some reason the bag is empty again. So I really wanted to return them or exchange for the correct size and color in my local store , however when I called to find out what time they closed, I was told 10pm but when I arrived they were long gone since 7pm. So I tried to ship back and selected to get QR code and have the post office print the postage when I got there. But when I arrived the QR code didnt. So I give up. One pair of $38 shorts that don’t fit will stay in a drawer somewhere until I come across someone who can wear them that I can gift them to. American Eagle- 1 point, me- 0 points. It’s a win for them. Yay! Never again. Too much time and aggravation. I know when to cut my losses. And I should’ve done it when the website didn’t work.”
“Horrible shipping and customer service. Ended up with none of my order and just told here is your refund do you want to do it all over again. All you have to do is jump thru more hoops to hopefully get your order you already should of got. NEVER AGAIN”
“Their handling of my lost order was negligent and unprofessional; there was no proactive communication or offer of a refund or replacement, and I had to chase you down to get any resolution.”
“I never realized how much real support could mean until I worked with the best. Their professionalism, dedication, and precision turned my stress into lasting confidence”
“I bought a white bikini with pink trim on sale for around $10 and the first time I washed it, it came out with pink stains all over the white part! I sprayed it with stain removal, and washed it again, still stained. I kept this process up over several washes until this past weekend when the pink trim stained two additional clothing items (dumb to wash it with other clothes I now realize, but water is expensive). I reached out to American Eagle only to be told “after careful review, we regret to inform you that we are unable to grant an exception to our return policy.” I have been a LOYAL AE customer for over 20 years and have NEVER attempted to get “something for nothing” from them! If I was attempting to con them, I think I’d try to get more than $10!!! Not to mention the ruined clothing thanks to this shoddy product!! Absolutely insane that they would treat a formerly loyal customer like this!!”
“AWFUL CUSTOMER SERVICE. I ordered a package on 6/25, and realized immediately I had the wrong shipping address. We called, but because it was 2-day shipping, we couldn’t edit the package 10 minutes awful the order was placed. Fine. A nice CS employee told us that if the package is delivered to the wrong address and marked as delivered, we could get a new package sent to us. Since that shows that the new resident didn’t reject the package. She told us we could even skip the 72 hour hold. She gave us a reference number so we’d have no issue when we called back.
WELL WE HAD ISSUES. Apparently what we were told was untrue. We would have to wait 3 business days to get the order ‘looked at’. Then we could get a refund or a new order. The refund would be another 7 business days. I’ve been a loyal AE customer for YEARS and have spent hundreds of dollars, so being treated this way is absolutely ridiculous.”
“AWFUL CUSTOMER SERVICE. I ordered a package on 6/25, and realized immediately I had the wrong shipping address. We called, but because it was 2-day shipping, we couldn’t edit the package 10 minutes awful the order was placed. Fine. A nice CS employee told us that if the package is delivered to the wrong address and marked as delivered, we could get a new package sent to us. Since that shows that the new resident didn’t reject the package. She told us we could even skip the 72 hour hold. She gave us a reference number so we’d have no issue when we called back.
WELL WE HAD ISSUES. Apparently what we were told was untrue. We would have to wait 3 business days to get the order ‘looked at’. Then we could get a refund or a new order. The refund would be another 7 business days. I’ve been a loyal AE customer for YEARS and have spent hundreds of dollars, so being treated this way is absolutely ridiculous.”
“Hi, I had a great experience at American Eagle. Every time that I come here, I am always pleasantly greeted by the staff and the manger. People make me want to shop here. The styles are up to date as make me feel appreciated and awesome! Thanks AE @Friendly Center…you are Amazing!!!! Manger Kim was wonderful !”
“If I could give one zero, I would. I will never again buy from this retailer. I tried to return today items to the store. However, CSR requested to show Apple Wallet ?! I told her I paid through PayPal and I have cards connected to my PayPal not Apple Wallet. I showed her payment information and all the details. However, she said and her manager said they could not accept return because I do not have an original card. I said I paid through PayPal and had showed everything. Unprofessional, rude and arrogant CSRs. Horrible experience”
“Obviously I will start with saying that they are not worth 1 rating.
I have ordered 3 pairs of jeans worth AUD 200 on 24th of July, and after a month (3 days short), and a thread consisting of 11 emails, and four unsolved tickets, on 21st of August 2024, they declared that the package is untraceable and started a refund which is going to happen in 10 days. They know that they lost the package on 7th August, but they made me wait for 15 days to even update the actual status.
this is the best example of how your ecommerce should not be.”
“Alan Woods Foothills Mall store 2046
I have shopped at this American Eagle for many years. Alan is an asset to your company. His ability to assist customers, manage the store, and remain polite and friendly are a few things he does extremely well. He would be an excellent trainer or opener for any store. If it was my business, I’d find a place for him to do even more. I don’t personally know him, but I know an exceptional employee when I see one. If he owned the store he could not do any better. He is amazing. When I order and pick up at the store, he asks me how it fit and offers to get different sizes. He always gives me time to browse before trying on what I ordered. He prepares a room and puts my merchandise in it as I shop. He gives suggestions on the merchandise in the store. I always end up buying more and I’m very happy with what I buy. Alan is fantastic. This is the third time I’ve written to you. He has never received any feedback. He should definitely be advanced.”
“First online order was when COVID hit and I was very skeptical about the entire process. Three years later they are my #1 go to. I only shop sales, primarily women's pants/jeans. I'm older with a tummy and currently wear a 12 in pants and 50% of the time one size bigger in jeans. Oh, and if you haven't gone high rise yet...omg, you will never go low again! No more belly aches and it it flattens it.
Anyway, I buy more than I normally would, because of how often I have success with my purchases (orders) and because of their amazing return policy. There is no return by date. Seriously, I have returned half of my large orders (ordered two colors too see which I prefer etc) 8 months later without a single question. I personally just return orders at my local store so I get refunded same day, but it's probably as easy to return through delivery like ups etc. I'm not certain, but I think returns are free unless you don't have printer then you will pay $2.50 for ups to print one for you at the UPS store. Generally, my orders are shipped to me free the same week, but COVID has delayed deliveries in my area on occasion.
I highly recommend American Eagle and I used to only shop thrift stores before COVID era. I actually save $ now cuz I buy exactly what I want in the right size instead of 10 not quite right items.”
“Recently I made an online purchase via Americaneagle india website. I paid rs5000 but the order was cancelled by unknown reason and the company not refunded the amount. Customer care support is wastage , no use . kind of cheating people . Contacted many times but no response. So people stay away from the company suggest not to make any online orders .”
