Name: American Eagle Outfitters
Rating: 2.37

“AWFUL CUSTOMER SERVICE. I ordered a package on 6/25, and realized immediately I had the wrong shipping address. We called, but because it was 2-day shipping, we couldn’t edit the package 10 minutes awful the order was placed. Fine. A nice CS employee told us that if the package is delivered to the wrong address and marked as delivered, we could get a new package sent to us. Since that shows that the new resident didn’t reject the package. She told us we could even skip the 72 hour hold. She gave us a reference number so we’d have no issue when we called back. WELL WE HAD ISSUES. Apparently what we were told was untrue. We would have to wait 3 business days to get the order ‘looked at’. Then we could get a refund or a new order. The refund would be another 7 business days. I’ve been a loyal AE customer for YEARS and have spent hundreds of dollars, so being treated this way is absolutely ridiculous.”

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Posted 1 month ago

“AWFUL CUSTOMER SERVICE. I ordered a package on 6/25, and realized immediately I had the wrong shipping address. We called, but because it was 2-day shipping, we couldn’t edit the package 10 minutes awful the order was placed. Fine. A nice CS employee told us that if the package is delivered to the wrong address and marked as delivered, we could get a new package sent to us. Since that shows that the new resident didn’t reject the package. She told us we could even skip the 72 hour hold. She gave us a reference number so we’d have no issue when we called back. WELL WE HAD ISSUES. Apparently what we were told was untrue. We would have to wait 3 business days to get the order ‘looked at’. Then we could get a refund or a new order. The refund would be another 7 business days. I’ve been a loyal AE customer for YEARS and have spent hundreds of dollars, so being treated this way is absolutely ridiculous.”

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Posted 1 month ago

“High price, very cheap material”

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Posted 1 month ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

American Eagle Outfitters 1 star review on 31st May 2025

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Posted 2 months ago

“If I could give one zero, I would. I will never again buy from this retailer. I tried to return today items to the store. However, CSR requested to show Apple Wallet ?! I told her I paid through PayPal and I have cards connected to my PayPal not Apple Wallet. I showed her payment information and all the details. However, she said and her manager said they could not accept return because I do not have an original card. I said I paid through PayPal and had showed everything. Unprofessional, rude and arrogant CSRs. Horrible experience”

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Posted 2 months ago

“Obviously I will start with saying that they are not worth 1 rating. I have ordered 3 pairs of jeans worth AUD 200 on 24th of July, and after a month (3 days short), and a thread consisting of 11 emails, and four unsolved tickets, on 21st of August 2024, they declared that the package is untraceable and started a refund which is going to happen in 10 days. They know that they lost the package on 7th August, but they made me wait for 15 days to even update the actual status. this is the best example of how your ecommerce should not be.”

American Eagle Outfitters 1 star review on 21st August 2024

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Posted 11 months ago

“American Eagle is worse company you can buy from.”

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Posted 1 year ago

“Recently I made an online purchase via Americaneagle india website. I paid rs5000 but the order was cancelled by unknown reason and the company not refunded the amount. Customer care support is wastage , no use . kind of cheating people . Contacted many times but no response. So people stay away from the company suggest not to make any online orders .”

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Posted 2 years ago

“North Olmsted store in OH has a very very very RUDE and HORIBBLE cashier. Should be fired”

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Posted 2 years ago

“The jeans have very poor quality and have different sizing, although they are the same model in different colors. Of course I had to pay for the return shipment to America myself (21€!!!!). My package was delivered to the returns center on 10/28 and to this day I still have no confirmation of receipt or notification of how my return was handled. The customer service does not even respond to my hat emails, despite supposed 24h response guarantee. I would NEVER order from there again. Update 11/23/2022: I still have not received anything, neither a reply, nor my money. I am now suing my money back via Paypal, as I see no other way out.”

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Posted 2 years ago

“> Worse experience I ever had! I will never ever use this website again. Actually I won't go to the shop too, that's the most horrifying service I ever had anywhere. I'm super patient and never leave bad reviews but AE.com made me so angry I couldn't stop myself > The cart was automatically making the number of products higher during checkout! I couldn't understand why the amount goes up, until I found out this bug > They told that shipping address doesn't match a billing address and for that reason I can't pay with any of my cards. However, that was a lie, bc one of the orders finally went through (unfortunately) even though it still didn't match > I tried to place an order 4 times. Every time something went wrong. 3 orders were cancelled by them and finally reimbursed, 4th order got stuck in limbo. I don't even know if I will ever get my money bc they can't cancel the order which they deliver to wrong address and they say they 'don't know' where and how it'll be delivered (if ever). But until it's delivered money can't be returned (WTF?). And it will take them 1 month to find out and another two weeks to initiate return > Delivery address can't be changed, orders can't be cancelled. So you order things wrongly because their cart doubles or triples things in you cart and then they deny a cancellation > Never use an express delivery. You will not see your refund, you can't cancel it, and the deadline won't be met anyways (it takes them 2 days to find out they don't have the goods you want. And they state delivery is 3 days lol). >I never spent so much time, money, nerves to order things online and never faced such an unprofessional customer support. Awful awful experience”

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Posted 2 years ago

“Don’t be fooled with online promotions and end up with wasting your time and money!!! They have buried ridiculous terms and conditions somewhere hidden in the app and expect each customers to know all about it ?! What a disappointing experience I had! Extremely unprofessional and poor customer support when trying to return online bought items. American eagle not able to make simple math calculations for returns!? I had fitting items that I kept, used and I wanted to return some unfit items. But I was asked to return ALL the items in unused condition regardless or they won’t be accepting any partial returns! I have been shopping online with many known brands with same promotions and none have ever created any issue on return items.. .Why customers have to suffer because American Eagle can’t get their math/accounting correct! I now ended up with unfitting items and AE simple don’t care at all! Everyone please be cautious before making any promotional purchases as most likely you will be fooled like me. I will be raising the same in consumer authorities too. You have no right to refuse unused items because they are on promotion!”

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Posted 2 years ago

“After shopping and collecting an armful of clothing to try on, I went to the dressing room 14 minutes before closing. I was told that the dressing room was closed. Please give customers the courtesy of an announcement before cutting off the dressing room. This store missed out of hundreds of dollars in sales because I was not going to buy, try on at home and then return items.”

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Posted 2 years ago

“I am totally disappointed about the jeans that I ordered online from the American Eagle website. The material was of bad quality, which was also damaged. Strongly recommend not to purchase from the store. Instead, opt for buying from offline stores where the quality could be easily verified.”

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Posted 3 years ago

“I live in one city and went to another go shopping with my daughter at Aerie as a treat for her birthday. We spent over $100 and later we discovered that the store didn't remove the security tags. Not to mention the people weren't very nice or helpful in the store. After speaking with Jack at corporate I was told I would have to drive all the way back to have the tags removed. And the only thing they could offer for my gas, time and trouble was a 25% coupon. I simply asked if I could send the items back in and they could send the same items out in the mail. I do work a job and live in a different city and gas is very costly. In short the only resolve would be for me to drive all the way back for the tags to be removed and get a comp of a coupon so I could spend more money with a company that doesn't seem to care about their customers time or store experience. Not one person has seemed to care. And apparently the security tags are a joke, they never even went off.”

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Posted 3 years ago

“I Ordered a pair of pants for my daughter on February 6. Was told I would be getting it within 2 to 5 business days. It’s now February 22 and I still don’t have the pair of pants. When I called the store to ask about the status the girl was very rude and had horrible customer service. The girls name I spoke with was America. Basically she said she couldn’t help me and she couldn’t refund me back the money. I asked to speak to someone higher than herself and she said she wasn’t working at the moment. When I asked her what her supervisors name was she tells me I can’t give it to you. I am super upset and will never shop at the Ingram store again. America needs a training on customer. She had a horrible attitude!!!!!!!!”

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Posted 3 years ago

“Worst site to get refund It’s been more than a month and I have still not yet got my refund and on top there is no response back to the email”

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Posted 3 years ago

“I paid $60 for shorts that arrived clearly used. There was a bunch of sand in both pockets, and the tags were ripped off and clearly sewn back on. When I called customer service the rep had a mocking tone and said I couldn't exchange them and they wouldn't provide me with shipping materials- just a shipping label. A billion dollar clothing corporation tries to scam me by selling me obviously used clothes, and there is no explanation and no free exchange? The customer service rep also rudely hung up on me.”

American Eagle Outfitters 1 star review on 28th May 2021

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Posted 4 years ago

“I was sent used jeans without tags. The jeans smelled like strong perfume and had noticeable friction in the crotch. Now I’m stuck dealing with their mistake and have to return them. Just so furious that no one in customer service seems to care about how gross this is. I spoke to 3 people. The best resolution I could get is send it back deal with it and a 25% off coupon.”

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

American Eagle Outfitters Reviews