American Eagle Outfitters Reviews

Name: American Eagle Outfitters
Rating: 2.39

2.4 Rating 104 Reviews

33 %

of reviewers recommend American Eagle Outfitters

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Metrics

2.4

Based on 104 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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American Eagle Outfitters 1 star review on 28th May 2021

Cassidy

American Eagle Outfitters 1 star review on 10th May 2021

Angie M.

American Eagle Outfitters 5 star review on 7th July 2020

Abby

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Obviously the world is used to poor customer service at this point & just accepts it. I worked CS for over 20 yrs and the level of rude and incompetent CS agents now is ridiculous. I called CS because my order was supposed to deliver on Aug 18th but it's been sitting at FedEx hub for 7 days now. I called both AE CS and FedEx CS and both were incompetent. The least the CS Agent could do is call FedEx and find out what's going on as officially they were the customer at that point and she should've done it for a customer who needed help finding a product they shipped. And if she couldn't do that then pass me on to someone who could. Come on! Not that hard!! That's exactly what I would have done. So are they too lazy to do it? I called back to FedEx CS and they at least are attempting to do something now. This is exhausting and very disappointing. And my package (clothing for 14 yr old for school) STILL is not here! So stores, warehouses and companies hire and train these people and reprimand or fire them if they do not do their job correctly...period!!”

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Posted 1 year ago

“I have called three times and still have to call once more to get my rewards account fixed the right way people have made things so difficult just to switch an e mail that was under my husband's with my phone number and I'm his wife lol so after three times on the phone and once in a store I'm also got my 25 dollars that I deserve for shopping there i just thought I'd let other customers know to be very careful when u sign up for the reward program cause it is extremely difficult to get it fixed if u sign up wrong .”

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Posted 2 years ago

“I’ve never had any issues with American Eagle underwear but this new pair I bought was made very cheaply. I wore an overnight pad and when I tried to remove it is pulled out all the threads. And some of the pad stuck to it.”

American Eagle Outfitters 2 star review on 23rd May 2020

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Posted 3 years ago

“I feel like American eagles delivery process is so trash. Takes up to a week to get a email saying your orders being delayed and might take awhile. Also when I buy the same exact shirt just different colors it still gets delivered separately. I feel like right now with covid if this was going to hurt the companies distributors they shouldn’t be having sales on clothes everyday if they can’t ever ship them out on time!!!”

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Posted 3 years ago

“I ordered a pair of STONE colored Birkenstock for my granddaughter for Christmas which was delivered today. I received BLACK not STONE.”

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Posted 4 years ago

“Am I the only one who notices that EVERY TIME they have a sale that they have no jeans available online,in ANY sizes !! The other day I received an email 30% off,I immediately went on the app and no sizes available. Today I received another email saying if you buy 2 pairs the second pair is 50% off,I again went to the app to order and as always NO jeans available in ANY size. But if you check back after the sale is over,they immediately have every size available !!!! I don’t think this is a coincidence !!”

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Posted 4 years ago

“The customer service providers are extremely unprofessional. I had just called them to help with my order they told me my total was 80 when it was really 50 and Then they said just kidding... ? Extremely disappointed and they couldn’t even help with my problem”

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Posted 4 years ago

“Didn't notify me about hidden import fees and was even forced to pay fees on those fees. 18 pounds in fees on a 40 pound order. Items arrived opened with price tags ripped out and customer service was basically "welp, sorry but that's how it is"”

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Posted 5 years ago

“Sadly, American Eagles clothing quality has diminished. I recently bought a swimming costume and two pairs of shoes from AE. The swimming costume sizes run WAY too small for the size allocation and the quality is thin and cheap! the hem lining on the bottom kept flipping inside out. It felt like it was going to fall apart. It's a shame because their designs are gorgeous - its just SO POORLY MADE. The same goes for the shoes. The shoes run a size smaller. I'm a 7.5. and I ordered an 8 to be sure and my toes were hanging off the edge. Not only that, the width band on leather shoes is so wide your foot barely touches the leather. But then ankle strap is really tight. so you end up with this weird skinny ankle flappy body. I'm only writing this review so AE can read it. They used to have excellent quality stuff. If you've changed your manufacturer - it's killing your business. I won't be going back sadly. I am not the only one who has had similar experiences. BUT the caveat - was your staff on Hollywood and Highland store were really lovely and understanding.”

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Posted 5 years ago

American Eagle Outfitters is rated 2.4 based on 104 reviews