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American Eagle Outfitters Reviews

2.4 Rating 104 Reviews

33 %

of reviewers recommend American Eagle Outfitters

Company Reviews

2.4

Based on 104 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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American Eagle Outfitters 1 star review on 28th May 2021

American Eagle Outfitters 1 star review on 28th May 2021

American Eagle Outfitters 1 star review on 28th May 2021

American Eagle Outfitters 1 star review on 28th May 2021

American Eagle Outfitters 1 star review on 28th May 2021

American Eagle Outfitters 1 star review on 10th May 2021

American Eagle Outfitters 5 star review on 7th July 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a set of masks and one of them was sent to me with blood on it. I set up a chat with them and they told me I had my billing address completely wrong, which is impossible. So I called them and I was ups have to return the bloody mask for them to do anything. I’m not returning a mask and going through all of that because you sent me a bloody mask. Just inconsiderate and not a good experience.”

Posted 3 years ago

“I used their online store for the first and now the last time. Out of the three items that I ordered, two of them were sent out in the wrong size and the third was the wrong color. I went through the return portion of their page to learn that I HAVE TO PAY RETURN SHIPPING FOR THEIR MISTAKES. Lesson learned for me and I'll stick with Amazon thank you. I'd give zero stars if it were possible.”

Posted 3 years ago

“I bought a gift card during the holiday and it stated there will be $25 promotional e-card if $75 more, however, I never received the e-card and took me more than 10 phone calls and emails. The customer service is very terrible and no one is well trained to solve the problem. They used the standard language "Thanks for reaching out to AE customer service, I understand your concern and would be happy to help. We have sent this over to our team to further review. They will be in contact within 24-48 business hours." However, when you follow-up with customer care again, they said the same thing again over and over, by phone and emails at the same way. Recommend not to purchase any gift cards via AE and do not trust their advertisement.”

Posted 3 years ago

“I never bought anything at this store. My Grandaughter bought jeans returned them instead getting store credit I seen this cut top 1st earing started to get knots wasshe it Now it has snags Expensive cheap material was shocked. Target Tops are better quality wanted to like so disappointed”

Posted 3 years ago

“Do not order from American Eagle. The order is pulled late, shipped and lost. They want you to wait another 10 days from the date the item was lost in shipping so almost a month later you still have no package and they want you to reorder it 3 days before Christmas. I had to argue to get the expedited shipping fees waived. Not the customer experience I expected.”

Posted 3 years ago

“Online order was late with no new tracking information so I called AE customer service only to be told that they would not/could not help me find out what happened. I was told I had to contact FedEx on my own. They did, however, tell me to "call back if I needed more help" which I will totally do since this experience was so wonderful.”

Posted 3 years ago

“I have received an order stating 10 items were in it, according to their confirmation, the package was missing 5 items, no packing slip or order papers in the package...hmmm... I have e-mailed numerous times and zero response...their phone line has a busy signal...when was the last time you heard that...I work in Long Term Care and know there is a pandemic, their systems were not set up for this...such a fail..and will always be remembered...”

Posted 3 years ago

“Worst company I have ever deal with. Ordered a jean instead sending me a xxxl shirt, so I called them for a correction, Shehanna in Louisiana helped me with a re-send order, she told me she will credit back 20% more discount due to the trouble, few days later I found she charged me again with more money! This company is so disorganized and employee is so unprofessional.”

Posted 3 years ago

“Worst company I have ever deal with. Ordered a jean instead sending me a xxxl shirt, so I called them for a correction, Shehanna in Louisiana helped me with a re-send order, she told me she will credit back 20% more discount due to the trouble, few days later I found she charged me again with more money! This company is so disorganized and employee is so unprofessional.”

Posted 3 years ago

“Worst company I have ever deal with. Ordered a jean instead sending me a xxxl shirt, so I called them for a correction, Shehanna in Louisiana helped me with a re-send order, she told me she will credit back 20% more discount due to the trouble, few days later I found she charged me again with more money! This company is so disorganized and employee is so unprofessional.”

Posted 3 years ago

“They have the worst customer service ever. I ordered things from aerie and got 2 day shipping. My order shipped on time, but it got held up by Fedex for almost two weeks. Aerie just kept telling me to wait, while Fedex just kept updating saying they couldn't deliver. It went on for days and finally they delivered it today. But aerie did absolutely nothing to help with the problem, just blamed everything on the carrier, and told me to hold tight. I communicated with them over live chat, email and telephone and none of the reps did anything to ease this major delay. Terrible customer service.”

Posted 3 years ago

“Cant seem to get my coupon emailed to me for my free pair of jeans. After calling customer service for the past 6 months there is always an issue sending me the email. It's OK if you don't want to give me the 1 free pair of jeans that i accumulated over the years with my points. Jeesh... Just tell me it was a scam and I'll move on..”

Posted 3 years ago

“Bought an e-gift card that was never received. Contacted customer service multiple times to get it resent and after 3 tries I requested a refund. It has now been a month and I still have not received my money back. Will never buy from AE again.”

Posted 3 years ago

“I've used the email and chat options and spent an hour on the phone waiting for someone to answer. I get we have a delay but this is ridiculous - It's been 5 weeks since the return package was received and still no return. AE this is frustrating. I'm literally sitting here listening to your automated voice say "please hold and a representative will be with you shortly" LMAO!!!!!! AE you're like a bad boyfriend - DONE!!!!”

Posted 3 years ago

“I have purchased my jeans at AE since I was probably 13 years old and I'm 28 now, but I can not continue to waste my money on the poor quality product they sell today. In the last year, of the 5 pairs of new jeans I bought, I have already had to throw away 3 due to massive rips. The pair I threw away today were purchased on March 6, two months ago, and they ripped vertically on the back along the seam where the pocket is sewn on. The other 2 pairs I have slightly more understanding with because they ripped on the inner thigh (my thighs touch) but this is still an incredibly frustrating issue! I still have 1 or 2 pairs of jeans that I bought in my late teens & they are in great shape, including on the inner thigh and my thighs have always touched. I wear a size 6 or 8 in the jeans. When I called customer service today they simply said "our jeans don't come with a warranty" and left it at that. If 60% of your products fail to last a year, that is a huge issue. I'm so disappointed because AE is the only store I have ever found where the jeans got me perfectly. I never have to guess and can usually purchase without even trying them on. Sadly, I am now searching for a new store to buy my jeans at. :(”

Posted 3 years ago

“I understand Covid-19 causing a delay. But it should not take a week to not even give a person a shipping date. And after that they say it could be delayed up to two weeks. Also, they’re cancellation of orders system is outrageous. I believe you should be able to cancel an order as long as it hasn’t shipped. And with it not shipping until God knows when I believe you should be able to get a refund. Do not order off of their website, especially during a crisis. I understand precautions, but this is insane.”

Posted 3 years ago

“I ordered jeans with them, I received them wore them 5 times and ripped. I called them to see what I could do, they had me send them back while I ordered a new pair of jeans through them. I talked with a supervisor I was told they would be sent out as soon as possible. Called a couple days later and was told they were delaying all orders due to covid-19 and they will get them out as soon as they could get them out. I spoke with the supervisor Cassandra and she gave me an attitude because I was unhappy that I was told one thing then told another thing by three different supervisors”

Posted 3 years ago

“I placed an order weeks ago & understand the system takes time to catch up with inventory as I worked in retail in the past. However, my order was cancelled by AE because they were out of the product. I am upset because I saw it sell out of my size when I ordered it...but then restock again after I placed my order. It seems my order was overlooked. Also, to further frustrate me, when I emailed with my concerns a few times now, customer service responded back by saying they didn’t receive my return yet or that it was a partial cancellation of my order...when in fact it was my full order and also not a return!! If they would have read my email it didn’t state anything about a return...that just made me realize my email wasn’t being read. American Eagle please get your warehouse under a better order system and also get a new training program in place for your customer service team.”

Posted 4 years ago

“I waited for a month and two of my packages got lost. Nobody even told me what was going on, I had to look into it myself. Not impressed at all. Never ordering from here again”

Posted 4 years ago

“terrible service during COVID19....return/refund time is beyond 5 weeks.”

Posted 4 years ago

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American Eagle Outfitters is rated 2.4 based on 104 reviews