American Eagle Outfitters Reviews

Name: American Eagle Outfitters
Rating: 2.37

2.4 Rating 112 Reviews

32 %

of reviewers recommend American Eagle Outfitters

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Metrics

2.4

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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American Eagle Outfitters 1 star review on 31st May 2025

Kate Marcus

American Eagle Outfitters 1 star review on 21st August 2024

Utter Obnoxious Process And Worst Ecommerce Business They Follow

American Eagle Outfitters 1 star review on 28th May 2021

Cassidy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased my jeans at AE since I was probably 13 years old and I'm 28 now, but I can not continue to waste my money on the poor quality product they sell today. In the last year, of the 5 pairs of new jeans I bought, I have already had to throw away 3 due to massive rips. The pair I threw away today were purchased on March 6, two months ago, and they ripped vertically on the back along the seam where the pocket is sewn on. The other 2 pairs I have slightly more understanding with because they ripped on the inner thigh (my thighs touch) but this is still an incredibly frustrating issue! I still have 1 or 2 pairs of jeans that I bought in my late teens & they are in great shape, including on the inner thigh and my thighs have always touched. I wear a size 6 or 8 in the jeans. When I called customer service today they simply said "our jeans don't come with a warranty" and left it at that. If 60% of your products fail to last a year, that is a huge issue. I'm so disappointed because AE is the only store I have ever found where the jeans got me perfectly. I never have to guess and can usually purchase without even trying them on. Sadly, I am now searching for a new store to buy my jeans at. :(”

Helpful Report

Posted 5 years ago

“I understand Covid-19 causing a delay. But it should not take a week to not even give a person a shipping date. And after that they say it could be delayed up to two weeks. Also, they’re cancellation of orders system is outrageous. I believe you should be able to cancel an order as long as it hasn’t shipped. And with it not shipping until God knows when I believe you should be able to get a refund. Do not order off of their website, especially during a crisis. I understand precautions, but this is insane.”

Helpful Report

Posted 5 years ago

“I ordered jeans with them, I received them wore them 5 times and ripped. I called them to see what I could do, they had me send them back while I ordered a new pair of jeans through them. I talked with a supervisor I was told they would be sent out as soon as possible. Called a couple days later and was told they were delaying all orders due to covid-19 and they will get them out as soon as they could get them out. I spoke with the supervisor Cassandra and she gave me an attitude because I was unhappy that I was told one thing then told another thing by three different supervisors”

Helpful Report

Posted 5 years ago

“I placed an order weeks ago & understand the system takes time to catch up with inventory as I worked in retail in the past. However, my order was cancelled by AE because they were out of the product. I am upset because I saw it sell out of my size when I ordered it...but then restock again after I placed my order. It seems my order was overlooked. Also, to further frustrate me, when I emailed with my concerns a few times now, customer service responded back by saying they didn’t receive my return yet or that it was a partial cancellation of my order...when in fact it was my full order and also not a return!! If they would have read my email it didn’t state anything about a return...that just made me realize my email wasn’t being read. American Eagle please get your warehouse under a better order system and also get a new training program in place for your customer service team.”

Helpful Report

Posted 5 years ago

“I waited for a month and two of my packages got lost. Nobody even told me what was going on, I had to look into it myself. Not impressed at all. Never ordering from here again”

Helpful Report

Posted 5 years ago

“terrible service during COVID19....return/refund time is beyond 5 weeks.”

Helpful Report

Posted 5 years ago

“Shipping times are horrible. And now with COVID, even worse, by like 2 weeks! I ordered 7 days ago, and they still can't give me a ship date, then it will take another 7 days to deliver, so apparently 3 weeks from time of order?!!! No one answers an email, no one answers a phone call, and the chat robots don't offer any solutions or help. SO FRUSTRATING.”

Helpful Report

Posted 5 years ago

“Due to Covid-19, many businesses are closed. As soon as non-essential businesses began closing down, American Eagle began sending out promotional emails about their super sales and how internet sales will be their priority until all of the shut-downs and shelter-in-place orders are lifted. Many items were discounted significantly on the web, and "free shipping" was offered in most instances. I, along with several friends, went online and purchased items from American Eagle and Aerie in good faith, and our credit cards were charged upon purchase. However, the items never arrived. When I called the 800 customer service number, I was told that the items were "slightly delayed" due to the limited staff, but that they were working hard to get everything out. Another friend, after receiving FURTHER American Eagle promotional emails about another sale (which the website offered at this low price for a limited time only - she had to order before the end of the week) went online and purchased several items from Aerie as well, and like the rest of us, her packages never arrived, either. After about 3 weeks of this and the same remote answers from American Eagle call center staff, "We're working on it. It is set to go out tomorrow." Or "It is scheduled to go out tonight," I started getting emails from American Eagle stating that the orders may be "delayed" due to Covid-19. One email even said the orders might be cancelled. However, my credit card is STILL charged, and I am paying interest on items that I NEVER received!! I called American Eagle BACK and told them just to refund the items to my credit card, but I was told by them that they could not do this. The items could not be "returned" to my card until they have shipped. However, according to the emails, not only have the items not shipped, they may NEVER ship. I finally got an agent on the phone for American Eagle who is out of the country, and he told me, "Yes, our distribution center is closed down due to Covid-19. It was supposed to be re-opened in 10 days, with yesterday being the 10th day. It has been closed since March 17th. But not only has it not reopened, no one has contacted the call centers to tell us when or if it will EVER be reopened." So, American Eagle, just to clarify: You have been actively sending out emails to ALL your customers as well as advertising on your website that all these great prices are being offered exclusively for this short time-period, you are offering "free shipping" with online orders, and that customers have to buy NOW to take advantage of these great deals. And you KNOW that your warehouse is closed, is NOT scheduled to reopen at any specific date, and you are holding customers' money in limbo??? Why would you sell items to customers who, in good faith order and pay, when you KNOW you can't deliver the product?? A complaint is being filed with the Attorney General as we speak, and also with the Better Business Bureau.”

Helpful Report

Posted 5 years ago

“Trust me! They don’t deserve this star right there! I had a credit card with American eagle Outfitters that I used to pay on time and stoped using it lately. All of a sudden, today I l noticed a new inquiry plus 5 points off my credit score and when I checked it out I found out that American Eagle decreased my credit limit. And when I called the account manager said that AE have the right to decrease and increase your limits from time to time, and then said to avoid fraud in your account! I said you guys are scam coz if you wanted to avoid fraud you would’ve close the whole account not decreasing my limit and hurting my credit score! We kept arguing and she hung up on my face. Don’t get credit cards from this company! Save yourself guys this headache”

Helpful Report

Posted 5 years ago

“Most of ae stuff Ive bought has good quality but recently I purchased a vneck tshirt only wore once and the seam unraveled”

Helpful Report

Posted 5 years ago

“The style and fit of the EXACT. SAME. JEAN. ordered a year apart, fit differently. When I looked at tag in pant, the pair I already have and that fit great AND that I bought in store, it said made in Bangladesh. The new ones I ordered have a tag that says made in China. Each manufacturer should be using the same specifications for each piece of clothing! Terrible product management. I’m so disappointed bc AE has been the only jean that fit me right and are flattering on me. I hope you listen to your reviews and make adjustments...”

Helpful Report

Posted 5 years ago

“After placing an order for a bday present and it went threw, charged and passed 3days, the day before arrival they cancel the order Sending an impersonal unjustified email. Poor CS. Now I have to run to get another present. This gave you an idea of their supply and chain. They don't have a clue...”

Helpful Report

Posted 5 years ago

“Refunds! Ordered on line and the money came out of my account. The order was cancelled as one store didn't carry all items and wouldn't do 2 shipments and on day 4 still no refund tom account. Called and was told 10 day hold on funds that shouldnt have been taken out in the first place as shipment wasn't processed.”

Helpful Report

Posted 5 years ago

“I was looking at sale items online, and the sale was on-going, but when I went to add the item into my cart, it showed the regular price. Then I attempted to chat, and was on hold for an hours. This is a 1 star hate review, because I won't shop there again. And I've been shopping their for years.”

Helpful Report

Posted 5 years ago

“BUYER BEWARE CHEAP PRODUCTS HORRIBLE CUSTOMER SERVICE. Have experienced tje most unhelpful customer service with returning online. I had a package stolen one time and now they claim they can never help me regardless of the issue. Will not be shopping here anymore.”

Helpful Report

Posted 5 years ago

“I tried ordering a gift card on line and system would not let me order. I called customer service, ordered the card, told all was ok, then got email order was canceled as my address didn't match bank address. I called bank and It was the same. No one at AE would take ownership of the problem which was their system. Said I would have to wait 24-48 hours for them to find problem. I cancelled the order and went to Amazon. No problem there. Amazon is big but has good customer service.”

Helpful Report

Posted 5 years ago

“Terrible customer support online. Website return labels print button doesn’t work. Paying to return? Come on guys. Other companies are doing this way better. Create a print button for the app. And again terrible customer service.”

Helpful Report

Posted 6 years ago

“I’ve shopped here since I was a teen. They have always had great quality and was a go to because I’m tall and they were very accommodating to my size. Fast forward to the last two years. I have really been dissatisfied with the quality of the clothing, and the sizes! EVERY.SINGLE. Shirt I buy winds up being a crop top. On the model these shirts come down past the zipper of the jeans, almost to the crotch. When I get my shirt, however, it looks NOTHING like what I saw. I understand body types are different, but if the model pictured is my height and body type what’s the excuse?! Not everyone wants to wear crop tops! I don’t know why I keep going back and wasting the money. Honestly I’m deleting the app and never shopping here again. I have wasted probably about 600$ in the last year on clothes I’ll never wear. Maybe I’ll find a dwarf to sell them to. Or maybe a toddler 🤷🏻‍♀️ #done”

Helpful Report

Posted 6 years ago

“horrible shipping skills”

Helpful Report

Posted 6 years ago

“Yup... pretty unhappy. Free return label was great but I was just told at LEASt two weeks for credit or exchange. And another two weeks after that for possible replacement. Poor Service. I will never online order from them again!!!”

Helpful Report

Posted 6 years ago

American Eagle Outfitters is rated 2.4 based on 112 reviews