Whitney
I have purchased my jeans at AE since I was probably 13 years old and I'm 28 now, but I can not continue to waste my money on the poor quality product they sell today. In the last year, of the 5 pairs of new jeans I bought, I have already had to throw away 3 due to massive rips. The pair I threw away today were purchased on March 6, two months ago, and they ripped vertically on the back along the seam where the pocket is sewn on. The other 2 pairs I have slightly more understanding with because they ripped on the inner thigh (my thighs touch) but this is still an incredibly frustrating issue! I still have 1 or 2 pairs of jeans that I bought in my late teens & they are in great shape, including on the inner thigh and my thighs have always touched. I wear a size 6 or 8 in the jeans. When I called customer service today they simply said "our jeans don't come with a warranty" and left it at that. If 60% of your products fail to last a year, that is a huge issue. I'm so disappointed because AE is the only store I have ever found where the jeans got me perfectly. I never have to guess and can usually purchase without even trying them on. Sadly, I am now searching for a new store to buy my jeans at. :(
3 years ago
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American Eagle Outfitters has a 2.4 average rating from 104 reviews

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