American Eagle Outfitters Reviews

Name: American Eagle Outfitters
Rating: 2.37

2.4 Rating 112 Reviews

32 %

of reviewers recommend American Eagle Outfitters

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Metrics

2.4

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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American Eagle Outfitters 1 star review on 31st May 2025

Kate Marcus

American Eagle Outfitters 1 star review on 21st August 2024

Utter Obnoxious Process And Worst Ecommerce Business They Follow

American Eagle Outfitters 1 star review on 28th May 2021

Cassidy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first time ordering items from them. I ordered because of a 10 for $35 sale. I ordered multiple sizes/styles because I didn't know how they would fit. I had to exchange some of them because of style/fit. I tried going to my local AE to exchange them but no local stores carry the items. I was forced to return them through the mail. Most online retailers wave the return shipping fee when doing an exchange... but not AE. I paid the shipping anyway. The sale price was refunded and the pairs for the exchange were charged at FULL price (they were included in the sale at the time of purchase and exchange)! This is a bad business practice, not only does the customer have to pay for shipping both directions but then to not exchange the item, but refund and charge the replacements at full price. Never again will I shop here!”

Helpful Report

Posted 6 years ago

“I order all the time from American Eagle, for myself and my kids. Usually have a great experience. This time I had a gift card to use on myself, I ordered 2 pair of jeans. First pair came quickly in the mail and fit perfect when I tryed them on and I put them in the wash to wear the next day. When I wore them I noticed the inseam looked like it was about to pull apart. But Ok, it happens. Few days later the next pair comes....Wrong size and has a security tag on it. When I called they told my I would have to wait two weeks for a refund on the gift card and then reorder online. They don't sell my size in store. They offered me no compensation for the inconvenience. So I'm out the money and have no Pants. Ugg. So Disheartening.”

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Posted 6 years ago

“AE canceled my order without notice but took my money almost immediately. This is the second time it has happened and I am very angry about it. After taking the time to shop online and process the order they just say "hey the items are not in stock any more". Horrible experience the first time as it took two very angry phone calls for them to release the funds on my account. I can only imagine how things are going to go this time. I am canceling my AE account as soon as my money is released.”

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Posted 6 years ago

“I ordered 16 items and 2 arrived in tact. The company ignored my questions, provided no help in locating the items, and have been cold and unhelpful. I have photographic evidence of my torn up and poorly sealed packaging, plus correspondence with the shipping company, FedEx. Still, American Eagle Outfitters have been completely unhelpful, if not downright rude.”

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Posted 7 years ago

“I experience the worst customer service. I order a pair of pants . They cancel order after they taken my money. Stated a hold was on my account they release the hold. Then they resend the item after taking more money out of my account . After I ask when will I be refund they told my 14 days. That BS it took 14 sec to take my money but it take 14 day to get it back . I spend so much money with these guys In store and online. Me and my family. I will never shop with you guys again . And I will advise my family and friend to never buy anything else from you . Customer service is very important.”

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Posted 7 years ago

“Offered free shipping on orders over £50 to UK then been sent invoice for vat and shipping. Lots of international customers had same experience. It is against the law in UK to deceive customers in this way. American Eagle should be ashamed of their criminal activities.”

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Posted 7 years ago

American Eagle Outfitters is rated 2.4 based on 112 reviews