American Eagle Outfitters Reviews

Name: American Eagle Outfitters
Rating: 2.37

2.4 Rating 112 Reviews

32 %

of reviewers recommend American Eagle Outfitters

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Metrics

2.4

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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American Eagle Outfitters 1 star review on 31st May 2025

Kate Marcus

American Eagle Outfitters 1 star review on 21st August 2024

Utter Obnoxious Process And Worst Ecommerce Business They Follow

American Eagle Outfitters 1 star review on 28th May 2021

Cassidy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible service during COVID19....return/refund time is beyond 5 weeks.”

Helpful Report

Posted 5 years ago

“Shipping times are horrible. And now with COVID, even worse, by like 2 weeks! I ordered 7 days ago, and they still can't give me a ship date, then it will take another 7 days to deliver, so apparently 3 weeks from time of order?!!! No one answers an email, no one answers a phone call, and the chat robots don't offer any solutions or help. SO FRUSTRATING.”

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Posted 5 years ago

“I love AE’s Henley tops, the soft fabric, ribbed with good stretch, they look so good on.”

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Posted 5 years ago

“Due to Covid-19, many businesses are closed. As soon as non-essential businesses began closing down, American Eagle began sending out promotional emails about their super sales and how internet sales will be their priority until all of the shut-downs and shelter-in-place orders are lifted. Many items were discounted significantly on the web, and "free shipping" was offered in most instances. I, along with several friends, went online and purchased items from American Eagle and Aerie in good faith, and our credit cards were charged upon purchase. However, the items never arrived. When I called the 800 customer service number, I was told that the items were "slightly delayed" due to the limited staff, but that they were working hard to get everything out. Another friend, after receiving FURTHER American Eagle promotional emails about another sale (which the website offered at this low price for a limited time only - she had to order before the end of the week) went online and purchased several items from Aerie as well, and like the rest of us, her packages never arrived, either. After about 3 weeks of this and the same remote answers from American Eagle call center staff, "We're working on it. It is set to go out tomorrow." Or "It is scheduled to go out tonight," I started getting emails from American Eagle stating that the orders may be "delayed" due to Covid-19. One email even said the orders might be cancelled. However, my credit card is STILL charged, and I am paying interest on items that I NEVER received!! I called American Eagle BACK and told them just to refund the items to my credit card, but I was told by them that they could not do this. The items could not be "returned" to my card until they have shipped. However, according to the emails, not only have the items not shipped, they may NEVER ship. I finally got an agent on the phone for American Eagle who is out of the country, and he told me, "Yes, our distribution center is closed down due to Covid-19. It was supposed to be re-opened in 10 days, with yesterday being the 10th day. It has been closed since March 17th. But not only has it not reopened, no one has contacted the call centers to tell us when or if it will EVER be reopened." So, American Eagle, just to clarify: You have been actively sending out emails to ALL your customers as well as advertising on your website that all these great prices are being offered exclusively for this short time-period, you are offering "free shipping" with online orders, and that customers have to buy NOW to take advantage of these great deals. And you KNOW that your warehouse is closed, is NOT scheduled to reopen at any specific date, and you are holding customers' money in limbo??? Why would you sell items to customers who, in good faith order and pay, when you KNOW you can't deliver the product?? A complaint is being filed with the Attorney General as we speak, and also with the Better Business Bureau.”

Helpful Report

Posted 5 years ago

“Trust me! They don’t deserve this star right there! I had a credit card with American eagle Outfitters that I used to pay on time and stoped using it lately. All of a sudden, today I l noticed a new inquiry plus 5 points off my credit score and when I checked it out I found out that American Eagle decreased my credit limit. And when I called the account manager said that AE have the right to decrease and increase your limits from time to time, and then said to avoid fraud in your account! I said you guys are scam coz if you wanted to avoid fraud you would’ve close the whole account not decreasing my limit and hurting my credit score! We kept arguing and she hung up on my face. Don’t get credit cards from this company! Save yourself guys this headache”

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Posted 5 years ago

“I love shopping at American Eagle! Their jeans are always so comfy and fit so good! Their products are super good quality too! This is basically where I buy all my clothes!”

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Posted 5 years ago

“Most of ae stuff Ive bought has good quality but recently I purchased a vneck tshirt only wore once and the seam unraveled”

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Posted 5 years ago

“The style and fit of the EXACT. SAME. JEAN. ordered a year apart, fit differently. When I looked at tag in pant, the pair I already have and that fit great AND that I bought in store, it said made in Bangladesh. The new ones I ordered have a tag that says made in China. Each manufacturer should be using the same specifications for each piece of clothing! Terrible product management. I’m so disappointed bc AE has been the only jean that fit me right and are flattering on me. I hope you listen to your reviews and make adjustments...”

Helpful Report

Posted 5 years ago

“After placing an order for a bday present and it went threw, charged and passed 3days, the day before arrival they cancel the order Sending an impersonal unjustified email. Poor CS. Now I have to run to get another present. This gave you an idea of their supply and chain. They don't have a clue...”

Helpful Report

Posted 5 years ago

“Refunds! Ordered on line and the money came out of my account. The order was cancelled as one store didn't carry all items and wouldn't do 2 shipments and on day 4 still no refund tom account. Called and was told 10 day hold on funds that shouldnt have been taken out in the first place as shipment wasn't processed.”

Helpful Report

Posted 5 years ago

“I ordered 3 items, first of all they split up my delivery into multiple packages, and then they changed my delivery date 3 times! they kept pushing the day back and i was left waiting. was not impressed”

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Posted 5 years ago

“I was looking at sale items online, and the sale was on-going, but when I went to add the item into my cart, it showed the regular price. Then I attempted to chat, and was on hold for an hours. This is a 1 star hate review, because I won't shop there again. And I've been shopping their for years.”

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Posted 5 years ago

“I ordered a pair of STONE colored Birkenstock for my granddaughter for Christmas which was delivered today. I received BLACK not STONE.”

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Posted 5 years ago

“Am I the only one who notices that EVERY TIME they have a sale that they have no jeans available online,in ANY sizes !! The other day I received an email 30% off,I immediately went on the app and no sizes available. Today I received another email saying if you buy 2 pairs the second pair is 50% off,I again went to the app to order and as always NO jeans available in ANY size. But if you check back after the sale is over,they immediately have every size available !!!! I don’t think this is a coincidence !!”

Helpful Report

Posted 5 years ago

“BUYER BEWARE CHEAP PRODUCTS HORRIBLE CUSTOMER SERVICE. Have experienced tje most unhelpful customer service with returning online. I had a package stolen one time and now they claim they can never help me regardless of the issue. Will not be shopping here anymore.”

Helpful Report

Posted 5 years ago

“I tried ordering a gift card on line and system would not let me order. I called customer service, ordered the card, told all was ok, then got email order was canceled as my address didn't match bank address. I called bank and It was the same. No one at AE would take ownership of the problem which was their system. Said I would have to wait 24-48 hours for them to find problem. I cancelled the order and went to Amazon. No problem there. Amazon is big but has good customer service.”

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Posted 5 years ago

“The customer service providers are extremely unprofessional. I had just called them to help with my order they told me my total was 80 when it was really 50 and Then they said just kidding... ? Extremely disappointed and they couldn’t even help with my problem”

Helpful Report

Posted 5 years ago

“So, last July I went to a store to buy some of my absolute favourite jeans. And I was so disappointed to find that they are now ON LINE ONLY!!!! Why????? Ugh. Anyways. I was nervous about buying online and having to send them back if they didn’t fit. But.....The online option offered me a promo code. Free shipping and a heavy discount. I got two pairs for 40$ of my fave jeans! Skinny Kick! when they arrived I was so happy! They fit like a glove! Although it worked out really well in the end. I do wish A.E would bring these back to the store. From the reviews on the app they’re popular enough. Most of us who know about skinny kick. Are forever hooked on these jeans. Everyone needs their perfect jean. And A.E needs to bring these backs to stores.”

Helpful Report

Posted 6 years ago

“I have been shopping at American Eagle/Aerie for quite a while and I think it’s save to say that I’m obsessed! I have never had any issues with customer service in stores. The employees have always been super nice and very helpful. American Eagle/Aerie always has great sales and deals that make the price a bit more bearable. But honestly, I don’t even mind spending the money because I know that the clothes are great! Every time I order online, the shipment comes within 5 days at most. The only time it’s ever been longer is when they didn’t have the item in stock and I had to wait a few more days for it to get restocked. They returns have always been easy from my experiences. I always go to the store for returns, just because that’s what’s easier for me to do. The employees have always been super helpful and they get it done fairly quickly. I usually either exchange or get store credit on my returns. It’s all been super easy from what i’ve experienced. I buy most of my clothes from American Eagle because they always have styles that are in trend and that I love. The clothing itself is very durable and doesn’t feel cheaply made, like some other brands I’ve tried. I’ve never had any experience with clothing getting discolored or ripped or anything like that. The clothes always fit really well. Other than the one time that I bought a pair of mom shorts in my usual size and they felt a couple sizes too small. That is the only bad sizing experience I have had with them. However, the return was super easy. I would say always read other peoples reviews on the items before buying. I buy all my jeans from there and they are my absolute favorite jeans that I’ve ever purchased! It’s always been difficult for me to find jeans that fit because I have a smaller waist, thick hips and thighs, and long legs. For reference, I can fit a size 12/14 in the waist comfortably, but for my hips and thighs to be comfortable, I would go a size 16/18. I love the super stretch jeggings. They are stretchy enough that I can get a size that’s comfortable in the waist and my hips and thighs won’t suffocate. I usually order them in long if they have them in stock because they are the perfect length for me. They also have a good size range compared to some of the other stores I’ve been to. They always have adorable tops! I feel like every time I go in there, I find a bunch of tops that I adore! I’ve never had any issues with their tops or their dresses either. I would recommend checking the size charts if you’ve never shopped there before because different brands have different sizing. But overall, I would recommend shopping at American Eagle/Aerie to anyone. It is definitely worth checking out!”

Helpful Report

Posted 6 years ago

“This store is always clean and nice, with friendly staff. They have great sales and great customer service. There is a lot to choose from. The atmosphere is great. The employees will go out of there way to make sure you find what you are looking for.”

Helpful Report

Posted 6 years ago

American Eagle Outfitters is rated 2.4 based on 112 reviews