American Eagle Outfitters Reviews

Name: American Eagle Outfitters
Rating: 2.34

2.3 Rating 114 Reviews

32 %

of reviewers recommend American Eagle Outfitters

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Metrics

2.3

Based on 114 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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American Eagle Outfitters 1 star review on 12th September 2025

Anastasia

American Eagle Outfitters 1 star review on 31st May 2025

Kate Marcus

American Eagle Outfitters 1 star review on 21st August 2024

Utter Obnoxious Process And Worst Ecommerce Business They Follow

American Eagle Outfitters 1 star review on 28th May 2021

Cassidy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned the Metrotown AE and Aerie shop to discuss return options after having little success with the AE live chat option on their website and phoning the central AE line. Becks answered the phone even before the store was opened (I am sure she was busy preparing the floor for the day and so appreciate that someone answered the phone). She explained to me that I could make returns and exchanges for online purchases in the store. Becks even took time to search the store for the items I requested. I went to the Metrotown location today (June 30, 2018) and successfully exchanged items I had ordered online. They did not have the exact items I hoped for in the store but Becks was most expertise and helpful at connecting me with the items I hoped for. There were some complications with the system but she stayed calm, friendly and professional the whole time. Becks is the best! I had such a lovely experience and will certainly be going to the Metrotown (Burnaby, Canada) AE soon! Thanks Becks!”

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Posted 7 years ago

“Bought bright blue jeggings last week. I love American Eagle jeans because they have sizes that can fit anyone. I am very short and they seem to be the only reasonably priced jean that fits my needs.”

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Posted 7 years ago

“I experience the worst customer service. I order a pair of pants . They cancel order after they taken my money. Stated a hold was on my account they release the hold. Then they resend the item after taking more money out of my account . After I ask when will I be refund they told my 14 days. That BS it took 14 sec to take my money but it take 14 day to get it back . I spend so much money with these guys In store and online. Me and my family. I will never shop with you guys again . And I will advise my family and friend to never buy anything else from you . Customer service is very important.”

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Posted 7 years ago

“Didn't notify me about hidden import fees and was even forced to pay fees on those fees. 18 pounds in fees on a 40 pound order. Items arrived opened with price tags ripped out and customer service was basically "welp, sorry but that's how it is"”

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Posted 7 years ago

“Offered free shipping on orders over £50 to UK then been sent invoice for vat and shipping. Lots of international customers had same experience. It is against the law in UK to deceive customers in this way. American Eagle should be ashamed of their criminal activities.”

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Posted 7 years ago

“Sadly, American Eagles clothing quality has diminished. I recently bought a swimming costume and two pairs of shoes from AE. The swimming costume sizes run WAY too small for the size allocation and the quality is thin and cheap! the hem lining on the bottom kept flipping inside out. It felt like it was going to fall apart. It's a shame because their designs are gorgeous - its just SO POORLY MADE. The same goes for the shoes. The shoes run a size smaller. I'm a 7.5. and I ordered an 8 to be sure and my toes were hanging off the edge. Not only that, the width band on leather shoes is so wide your foot barely touches the leather. But then ankle strap is really tight. so you end up with this weird skinny ankle flappy body. I'm only writing this review so AE can read it. They used to have excellent quality stuff. If you've changed your manufacturer - it's killing your business. I won't be going back sadly. I am not the only one who has had similar experiences. BUT the caveat - was your staff on Hollywood and Highland store were really lovely and understanding.”

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Posted 7 years ago

“I absolutely adore the style of AE clothing, and I always feel that I am getting my money’s worth out of the items I buy. Their jeans fit so many different body types; I refuse to get jeans from anywhere else!”

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Posted 7 years ago

“best clothes, accurate sizing”

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Posted 7 years ago

“products were packaged very nicely, arrived within if not before estimated time, deals on website are very good and student friendly”

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Posted 7 years ago

“Very nice close and service”

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Posted 8 years ago

“They were very kind and their clothes are amazing material”

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Posted 8 years ago

“I love American eagle! Like 99% of their clothes are good prices & really nice material! I don't mean luxury material or anything but my entire waredrobe says "where's the beach" thanks to them :)”

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Posted 8 years ago

“Easy to use website. Got exactly what I wanted and on time. Thanks AE!”

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Posted 8 years ago

“Product came on time and was in perfect condition”

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Posted 8 years ago

American Eagle Outfitters is rated 2.3 based on 114 reviews