American Eagle Outfitters Reviews

Name: American Eagle Outfitters
Rating: 2.37

2.4 Rating 112 Reviews

32 %

of reviewers recommend American Eagle Outfitters

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Metrics

2.4

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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American Eagle Outfitters 1 star review on 31st May 2025

Kate Marcus

American Eagle Outfitters 1 star review on 21st August 2024

Utter Obnoxious Process And Worst Ecommerce Business They Follow

American Eagle Outfitters 1 star review on 28th May 2021

Cassidy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Ordered a pair of pants for my daughter on February 6. Was told I would be getting it within 2 to 5 business days. It’s now February 22 and I still don’t have the pair of pants. When I called the store to ask about the status the girl was very rude and had horrible customer service. The girls name I spoke with was America. Basically she said she couldn’t help me and she couldn’t refund me back the money. I asked to speak to someone higher than herself and she said she wasn’t working at the moment. When I asked her what her supervisors name was she tells me I can’t give it to you. I am super upset and will never shop at the Ingram store again. America needs a training on customer. She had a horrible attitude!!!!!!!!”

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Posted 3 years ago

“Worst site to get refund It’s been more than a month and I have still not yet got my refund and on top there is no response back to the email”

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Posted 3 years ago

“Super great customer service. There return policy is better than lulus at this point. Everyone is always kind, seem happy to help, and I love there clothes. There price seems to be pretty reasonable for a brand name, especially when it’s on sale or you have a rewards program.”

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Posted 3 years ago

“I have called three times and still have to call once more to get my rewards account fixed the right way people have made things so difficult just to switch an e mail that was under my husband's with my phone number and I'm his wife lol so after three times on the phone and once in a store I'm also got my 25 dollars that I deserve for shopping there i just thought I'd let other customers know to be very careful when u sign up for the reward program cause it is extremely difficult to get it fixed if u sign up wrong .”

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Posted 4 years ago

“I bought the Offline real me high waisted leggings and they are so soft!! The package came safely without a scratch. LOVE AE so much !”

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Posted 4 years ago

“Been shopping here for years! I’m usually able to get amazing deals because there is almost always good deals going on! Clothes have great quality and fit fairly well. Would buy the whole selection if I could!”

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Posted 4 years ago

“my experience with american eagle has been great throughout the years. i am a 5’3 151 pound curvy female, i have gone up sizes and several times since i’m growing and all their bottoms fit great. their tops are absolutely adorable and their swimsuits are amazing. i have 2 super cute swimsuits from ae and they fit perfectly”

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Posted 4 years ago

“I paid $60 for shorts that arrived clearly used. There was a bunch of sand in both pockets, and the tags were ripped off and clearly sewn back on. When I called customer service the rep had a mocking tone and said I couldn't exchange them and they wouldn't provide me with shipping materials- just a shipping label. A billion dollar clothing corporation tries to scam me by selling me obviously used clothes, and there is no explanation and no free exchange? The customer service rep also rudely hung up on me.”

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Posted 4 years ago

“On Friday 5/7/21, at the Westfarms mall, Shendrika, Gabby, and Julie helped me a lot. They were genuine about their feedback and helped me to find a good pair of jeans. The customer service between them were amazing and I can’t wait to come back to shop again!”

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Posted 4 years ago

“I was sent used jeans without tags. The jeans smelled like strong perfume and had noticeable friction in the crotch. Now I’m stuck dealing with their mistake and have to return them. Just so furious that no one in customer service seems to care about how gross this is. I spoke to 3 people. The best resolution I could get is send it back deal with it and a 25% off coupon.”

American Eagle Outfitters 1 star review on 10th May 2021

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Posted 4 years ago

“Bad service ibn outfitters even not providing shopper bags”

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Posted 4 years ago

“Id love to give a good rating but a good size order I purchased never came.”

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Posted 4 years ago

“If I could give a zero rating I would! Awful!”

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Posted 4 years ago

“I bought underwear that stretched out so much after one wash that they didn't fit anymore. The Aerie website says nothing about needing to keep the tags on clothing for returns - all it says is that you just need to have your receipt in order to get a full refund. I tried calling the store and spoke with the manager to confirm that I could return them. The manager said that since they had been washed, I could not return them unless I had approve from customer service. I then spoke with customer service, who told me it was up to the store manager to approve or not approve returns! Customer service was so poor that the agent I spoke with just logged out of the conversation before I could even ask questions. So now I spent money on underwear that didn't fit, with no way to return them, and wasted my time. I won't shop here again.”

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Posted 4 years ago

“Let’s talk about their female jeans. If you every felt that you think too highly of yourself and needed a way to be humbled quickly, buy a pair in the size you think you are/what you normally take. After trying on a size 4 which has the same waist sizing as my size 2s, I never felt like starving myself the way looking in that mirror made me. Moose knuckle and all.”

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Posted 4 years ago

“Here's my email to customer service and below is their response:Hi-I called Customer service and was referred to this email to report a problem with the quality of men's tee shirts. I purchased several tees 2 years ago, and followed the washing directions carefully. Over this time, the AE tees have faded, there are holes near the embroidered AE logo, and the necklines are stretched out. This is in comparison to LL Bean and Lands End tee shirts, purchased at the same time, and those brands have worn very well. I am enclosing a picture of one of 3 shirts to show you what I'm referring to. I am interested in you resolving this issue with replacement tees. Thank you. We are sorry for this inconvenience and would love to help with this issue. Our business is built around a tradition of quality and a commitment to service. We assure you that we are continually working to improve the quality of our merchandise. We guarantee our merchandise to be free from defects in workmanship caused by the manufacturing process; however, we cannot guarantee our merchandise to be free from the effects of normal wear and tear. At this time, we have determined there is no quality issue with your product. We are sorry for any confusion. Thank you for contacting American eagle. If you have any other concerns please feel free to contact us by live chat, email, or phone 1-888-232-4535. Rosa Isais American Eagle”

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Posted 4 years ago

“I ordered a pair of jeans here and I received them damaged! I have contacted AE and they just keep saying they will send up to replacement to see if I can get a replacement pair and I never hear back! If you have a damaged pair of jeans and can’t get anyone to answer, I’d find a new place to shop. They have lost me as a customer and I buy at least 6 pairs a month! I’m sad about not having them as a store of my preference but I’m tired of being fucked!”

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Posted 4 years ago

“I ordered a set of masks and one of them was sent to me with blood on it. I set up a chat with them and they told me I had my billing address completely wrong, which is impossible. So I called them and I was ups have to return the bloody mask for them to do anything. I’m not returning a mask and going through all of that because you sent me a bloody mask. Just inconsiderate and not a good experience.”

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Posted 4 years ago

“I used their online store for the first and now the last time. Out of the three items that I ordered, two of them were sent out in the wrong size and the third was the wrong color. I went through the return portion of their page to learn that I HAVE TO PAY RETURN SHIPPING FOR THEIR MISTAKES. Lesson learned for me and I'll stick with Amazon thank you. I'd give zero stars if it were possible.”

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Posted 4 years ago

“I bought a gift card during the holiday and it stated there will be $25 promotional e-card if $75 more, however, I never received the e-card and took me more than 10 phone calls and emails. The customer service is very terrible and no one is well trained to solve the problem. They used the standard language "Thanks for reaching out to AE customer service, I understand your concern and would be happy to help. We have sent this over to our team to further review. They will be in contact within 24-48 business hours." However, when you follow-up with customer care again, they said the same thing again over and over, by phone and emails at the same way. Recommend not to purchase any gift cards via AE and do not trust their advertisement.”

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Posted 4 years ago

American Eagle Outfitters is rated 2.4 based on 112 reviews