I have been shopping at American Eagle/Aerie for quite a while and I think it’s save to say that I’m obsessed! I have never had any issues with customer service in stores. The employees have always been super nice and very helpful. American Eagle/Aerie always has great sales and deals that make the price a bit more bearable. But honestly, I don’t even mind spending the money because I know that the clothes are great! Every time I order online, the shipment comes within 5 days at most. The only time it’s ever been longer is when they didn’t have the item in stock and I had to wait a few more days for it to get restocked. They returns have always been easy from my experiences. I always go to the store for returns, just because that’s what’s easier for me to do. The employees have always been super helpful and they get it done fairly quickly. I usually either exchange or get store credit on my returns. It’s all been super easy from what i’ve experienced. I buy most of my clothes from American Eagle because they always have styles that are in trend and that I love. The clothing itself is very durable and doesn’t feel cheaply made, like some other brands I’ve tried. I’ve never had any experience with clothing getting discolored or ripped or anything like that. The clothes always fit really well. Other than the one time that I bought a pair of mom shorts in my usual size and they felt a couple sizes too small. That is the only bad sizing experience I have had with them. However, the return was super easy. I would say always read other peoples reviews on the items before buying. I buy all my jeans from there and they are my absolute favorite jeans that I’ve ever purchased! It’s always been difficult for me to find jeans that fit because I have a smaller waist, thick hips and thighs, and long legs. For reference, I can fit a size 12/14 in the waist comfortably, but for my hips and thighs to be comfortable, I would go a size 16/18. I love the super stretch jeggings. They are stretchy enough that I can get a size that’s comfortable in the waist and my hips and thighs won’t suffocate. I usually order them in long if they have them in stock because they are the perfect length for me. They also have a good size range compared to some of the other stores I’ve been to. They always have adorable tops! I feel like every time I go in there, I find a bunch of tops that I adore! I’ve never had any issues with their tops or their dresses either. I would recommend checking the size charts if you’ve never shopped there before because different brands have different sizing. But overall, I would recommend shopping at American Eagle/Aerie to anyone. It is definitely worth checking out!