I bought from AliExpress before and have had successful and few unsuccessful purchases where they gave me someone else's tracking # or my product was defective. I always got refunds for those times. But this one time, I bought from the vendor World Pet Supplies Store on Dec 26, 2022. They have a timeline when the order should be delivered which was March 11th 2023 and the order will automatically say it was received if I don't. Before that, I kept contacting the seller because the tracking info kept showing the last update being Jan 19th 2023 and it had not changed since. I opened the dispute and the seller refused to refund even though when you order with them. It says, right near the Sellers name there is a tiny icon when you hover over it, it says, it will refund you with 75 days if you do not receive your order or if it is not as described. It is something they did not stand by. They said it arrived successfully in Canada and it is not their fault that the package is lost. Yes, it is their responsibility if you did not receive your order. I showed AliExpress my tracking to show it was not delivered. AliEpress Dispute said, that was not enough evidence. Really? What other evidence do I need to give to show you I did not receive the product? I disputed the dispute and they said evidence was not enough. The seller is disgusting. Do NOT rrust this vendor World Pet Supplies Store. Go to someone else. They will not care if you did not receive your order. They will say it is not their responsibility once it arrives in your home country. Your home country is not your personal home address. It is April 12th 2023 and I still did not get my order or a refund from them directly and they have my money. Very Very Sad. They have only been selling since November 2022.