Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,385 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 11th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The withdrawal has been processed”

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Posted 10 hours ago

“I sincerely appreciate your dedication and professionalism during this process. Your efforts have made a real impact, and I’m grateful for the commitment and care you’ve shown along the way.”

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Posted 6 days ago

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Posted 6 days ago

“Battery I ordered would not charge, Aliexpress did nothing to make the seller live up to its stated warranty. Scammers, do not order from them, going back to Temu.g”

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Posted 2 weeks ago

“I ordered items and when the package finally arrived, it was NOT my order. Trying to contact them through their terrible website is a nightmare – they either reject your complaint or just ignore you completely. Nothing gets resolved, only stress and frustration. Stay away from AliExpress, Australia! You’ll only waste your time, your money, and your patience dealing with them, just like I have.”

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Posted 2 weeks ago

“Terrible customer service. They are always in the seller's side, even if the seller is a scammer. Ordered an item, got an item in a completly different color than what I ordered + half a size. Wasted several hours with their customer support, one agent promised me a partial refund without return, but never did that. After contacting again they refused to contact me at all, ignoring what the agent before said. In some point they just started auto answering me with an auto prepared message, no matter what I said they ignored it and sent this message. They have 0 respect to their customers and their time. Avoid them at any cost!”

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Posted 3 weeks ago

“Awful service. I had an issue with my $150 order, which was a ceiling lamp that arrived broken and never received a replacement or refund, so it was just a waste of money. Their support team is not helpful at all. I also wasted several hours of my life trying to connect with them and explain the situation with no outcome. Also, the delivery itself took colser to two months.”

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Posted 3 weeks ago

“Having an absolute nightmare with AliExpress who refuse to accept that I have not received delivery, despite sending them screenshots of Evri's tracking and an email from Evri stating "Thank you for bearing with me whilst I had the depot conduct a search over the last 2 days. Unfortunately they have not been able to locate your parcel and as it has been 5 days I must advise you that it is potentially lost in our network." and "We will also liaise with them directly regarding this undelivered item. Once again I'm sorry for this delay and that we have not been able to locate your parcel." AliExpress's reply, "Sorry for keeping you waiting so long. Since the package has been wait for you to pick up and the document you provided can’t support your claim. The evidence should be the official documents and be stamped and including information such as: tracking number, address, condition of the package, signature , etc. We are sorry to inform that your appeal request was rejected." Absolute joke! Have wasted hours, and hours, trying to get this resolved!”

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Posted 3 weeks ago

“Enviaram um tablet partido e não querem assumir o reembolso, apesar de eu ter enviado novamente para eles na embalagem original e no pacote original dos correios”

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Posted 3 weeks ago

“Never received my order,never received my refund”

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Posted 3 weeks ago

“It was easy working with Denise Expert Recovery team”

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Posted 3 weeks ago

“nightmare company to deal with. I ordered a pyjama set in 3 sizes to see which one fit best - I received 3 tshirts with no pyjama bottoms so I requested 3 refunds. They only gave me 3 half refunds so now I have 3 tshirts that I have no use for since I specifically wanted a matching pyjama set, not a tshirt. Not only that but the quality of the tshirt print is awful. Now if I want to I appeal the refund amount I have to supply photographic proof that the tshirt is too small for me which they can challenge if they don't think its too small in their eyes. Would never buy from the again.”

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Posted 3 weeks ago

“This site is a scam. Avoid at all costs.”

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Posted 3 weeks ago

“I have purchased a product on June 9th till today i have not received the product. From September 9th I was supposed to be eligible to get a refund - I opened a dispute and all I get is lies - order number was 1113621315071240 the question bellow is not relevant till now did not get the product and did not get my refund”

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Posted 1 month ago

“Huge thanks to Mrs. Bruce Nora”

Aliexpress 1 star review on 16th September 2025

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Posted 1 month ago

“Thanks to brucenora 254 -@ g mail .com i got my lost funds”

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Posted 1 month ago

“Honestly its getting sad by the moment. I order from AliExpress for few years now with an average of $100 - $300 a month, business account and a subscription to their V.I.P program. Normally they have been supportive of small items defects / issues, recently I've ordered 2 units of an expensive item. when the package arrived, I got only 1 unit instead of 2, a simple mistake sure. I contact the AliExpress and they keep refusing my refund, they keep telling me to pickup the package and play stupid games with me, even though I repeatedly tell them that I DID PICKUP the package, however, the issue is the fact only 1 unit came instead of 2. Via live support, 5 times already they promised it was a miss understand and they escalate my tickets, I wait over 24 hours for a reply and guess what .. they tell me "NEED MORE EVIDENCE". I even escalated the issue with their higher ups, and still getting the same reply, asking me to give more evidence. Same answer. In fact, you can easily see in the picture the package wrapper is super small and can't even hold more than 1 unit, that alone should be enough proof that I go scammed. What other evidence could I possibly provide? literally, I was the one who pickup the package, the package is not lost and there was 1 item instead of 2. No other evidence in existence. Anyway I warned them that if I won't get a refund then I will make this post and spread it everywhere. Hope it was worth the $20 bucks they stole from me.”

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Posted 1 month ago

“> "WEX Legal Recovery demonstrates a strong commitment to professionalism, efficiency, and results-driven legal solutions. Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients. I highly recommend their services to anyone seeking reliable and effective legal recovery support."”

Aliexpress 2 star review on 16th September 2025

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Posted 1 month ago

““Recovery Made Possible Paradigm Recovery Firm,,”

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Posted 1 month ago

“My bio team restored all my funds”

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Posted 1 month ago

Aliexpress is rated 1.4 based on 3,385 reviews