Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,330 Reviews

9 %

of reviewers recommend Aliexpress

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1.4

Based on 3,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

665

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don't refund bad orders. I've been testing them out for 2 months now, and their refunds policy is horrible. They constantly send wrong/damaged products. CONSTANTLY!!!! still not been refunded”

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Posted 2 days ago

“Still having bad experience with Ali Express!! Cancelled my order as it was supposed to be here 070125, recieved message would not be here until 100125, i cancelled the order and the seller keeps reinstating order and Ali Express is giving me the run around! I guess because it was 200 dollar purchase!! Absolutly a disgrace!!”

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Posted 3 days ago

“TOP-RATED EXPERTS IN RECOVERING LOST FUNDS”

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Posted 3 days ago

“On the AliExpress platform, it is almost impossible to find a single criterion of quality, on any level. I have concluded this from the experience of dozens of purchases, unfortunately.s”

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Posted 3 days ago

“Awful user experience I ordered a ceiling lamp for $150 that arrived with a delay of several weeks and was also damaged, with some critical parts missing. AliExpress rejected my request for a refund. I tried to appeal with no success either.”

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Posted 6 days ago

“I got my money back”

Aliexpress 3 star review on 11th July 2025

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Posted 1 week ago

“I returned a product that was of poor quality. They promised a refund including for the postage. I used royal mail tracking service. The refused to refund me any money saying the royal mail wasn't adequate proof of postage, and closed my case.. it is only after when checking reviews that I see this is a common complaint with them. I will now delete their app and block them!!!!!!”

Aliexpress 1 star review on 5th July 2025

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Posted 1 week ago

“Thank you”

Aliexpress 1 star review on 4th July 2025

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Posted 2 weeks ago

“I bought an electric scooter from Mankeel’s official store on AliExpress. After just 10 months, it stopped working. Since it came with a 1-year warranty, I contacted the seller. They requested a video showing the defect, which I sent — clearly showing that the scooter does not turn on. Despite this, they told me the proof was “not effective,” without giving any reason why. I specifically asked customer service why the proof was denied, but they gave no explanation. It felt very suspicious — as if they only asked for proof just to say it wasn’t good enough no matter what. It didn’t even seem like they watched it. What’s worse is that they dragged the process out until the return period expired — which they then used to justify closing the case. This makes the entire process feel intentionally dishonest. If the return period is over, then the "effectiveness" of the proof should not even be relevant — the product is still under warranty, and I followed their instructions exactly. On top of that, I contacted AliExpress customer service 6 times. Several times, they simply ended the chat without answering my questions. The support feels completely fake — they don’t actually help, they just delay and close the case. When I finally got a response, it was vague and unhelpful. No one took responsibility or explained anything. I strongly advise against shopping on AliExpress. If something goes wrong, neither the seller nor AliExpress will support you — even if your case is valid and you're within the warranty period. This experience has been extremely frustrating and unfair.”

Aliexpress 1 star review on 2nd July 2025

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Posted 2 weeks ago

“My experience with this website has been profoundly disappointing and raises serious concerns regarding consumer protection and ethical business practices. The platform fails to offer any form of buyer protection, refund policy, or product warranty. Despite multiple attempts to resolve the issue, there was no accountability or customer service support provided. The items received were entirely different from those advertised — both in appearance and specifications — which indicates deliberate misrepresentation. This is not merely poor service; it constitutes deceptive conduct, bordering on fraud. Customers are led to believe they are purchasing quality products, only to receive substandard or unrelated items, with no recourse to recover their funds. I consider this platform a complete waste of money and a potential scam. I strongly urge authorities and relevant consumer protection agencies to investigate this business, and I advise others to avoid engaging with this website under any circumstances.”

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Posted 2 weeks ago

“Ordered a circular saw that stated shipped from the USA. Weeks later the website showed that it has not shipped. Online chat stated they have to wait for seller to approve a refund. Still waiting. Will contact CC and hope for a refund from Capital One. Stay away from Aliexpress.”

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Posted 3 weeks ago

“I bought four plush toys from the same seller. I waited 42 days and received only two. When I contacted the seller to ask where my other two were, I discovered a package had been delivered a MONTH before - but I never got it. When I asked WHY they sent my items in two packages packages and a month apart - I got no answer. They said they'd refund me but DIDN'T. Ali Express than only refunded me for one, and not the other- yet they were in the SAME missing package! Ali Express GUARANTEE shipping within 30 days or a full refund- no mention of this in their reply to me. They simply refused a refund and maintain what I ordered - is what I got, despite refunding me for ONE missing item. APPALLING CUSTOMER SERVICE 👎 I AM DELETING MY ACCOUNT. COMPLETELY UNTRUSTWORTHY - WILL NEVER ORDER FROM ALI EXPRESS AGAIN. Slimy and dishonest.”

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Posted 3 weeks ago

“Terrible company policy. Terrible customer service. Don't expect a refund if your goods are unsatisfactory. I purchased some items from them, which were misrepresented by the vendors and the items were not what we ordered. Customer service people don't speak English well and even though I received the wrong items, they would not refund my money. Don't buy from this company.”

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Posted 3 weeks ago

“I had an extremely frustrating experience with this company. Despite my order being placed back on May 13, the merchandise has yet to arrive. I've been engaged in an endless back-and-forth with customer service, but unfortunately, their representatives seem ill-equipped to provide clear answers or solutions. To make matters worse, I'm still unable to get a refund. I genuinely urge you: steer clear of purchasing anything from Ali. Your time and money are too valuable to waste!”

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Posted 3 weeks ago

“AliExpress is a terrible company to buy anything from. I got a dress for them which offers free returns. They went back on that and purposefully started stalling me to frustrate me from getting back my refunds. Till date my refund has not been issued to me. They have been ignoring my message telling me to contact the seller who also had been ignoring me. The company is a lie and I would advise that no one patronizes them.”

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Posted 3 weeks ago

“Absolute pathetic service. I have goods that haven't arrived and AliExpress is procrastinating and lying in regards to a refund. I am going to persue it with PayPal. Please note that this item has been stalled for two months. My refund was due on the 23/06/25. It's now the 24th, and they are saying it will take another 48hrs. Avoid this business at all costs!”

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Posted 3 weeks ago

“I bought two items, one arrived the other hasnt. They told me they were sent on the same day and arrived in Australia for our postal system to takem for delivery. I never got one of the items and they keep senind email telling me the same thing over and over again. The wont respond to requests for a refund because its obvious, the item has either never been sent, or lost. Never but from therse people, they just cant be trusted.”

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Posted 3 weeks ago

“AliExpress seems to encourage scammers and cheats on their site that rip customers off. Buyer beware! You're better off trying Temu. Temu has its share of scammers also, but Temu customer service will treat you fairly, unlike AliExpress. I ordered a small tool and it apparently arrived at the local airport but never left the airport. I asked for reshipment or refund and was denied by AliExpress.”

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Posted 3 weeks ago

“Aliexpress use to be great, prices were amazing. It took longer to get stuff but it was worth the wait. Now it's cheaper to buy stuff in North America and the delivery is quicker!”

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Posted 4 weeks ago

“I bought a model car from YX models it was used and even looked fake I tried to return it but they said I didn’t send it back on the same day as I requested the return wow. I wrote a review and the seller removed my review they don’t put a return label with the item avoid them AliExpress is bad news if you did buy something and it’s over £100 get your bank involved they can reclaim the funds.”

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Posted 1 month ago

Aliexpress is rated 1.4 based on 3,330 reviews