Aliexpress Reviews

1.5 Rating 2,549 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,549 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 22nd April 2024
Dumb Girl Who Shouldn’t Have Ordered From Here!
Aliexpress 1 star review on 19th April 2024
Anonymous
378
Anonymous
Anonymous  // 01/01/2019
I recently ordered some items that did not get delivered,I contacted the freight company via email as no phone contact was available. I received an email saying items could not be delivered due to an address error and items were returned to sender. I receive weekly parcels from other suppliers all othersare very fast, efficient and free on most orders. I contacted AliExpress and they suggested I ask for a refund,I received a refund for the items but have been left out of pocket for over $13.00 in freight do not order from this Company unreliable and don't care.
Helpful Report
Posted 8 hours ago
AliExpress are not good. I ordered a shirt that cost$ 7.9 and they took out of my account 40.32 when I reported them to my bank they provided them with a false invoice with the wrong price. After I provided them with my receipt they realized that they were wrong and I was correct. AlliExpress did nothing to help me with the problem. I never even got my order
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Posted 9 hours ago
They refused me a refund for returned game. Reported package lost in postal mail to USPS. Don't ever use AlieExpress.
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Posted 1 day ago
AE order #8186907000407935. I was scammed by an Ali Express vendor who took my order, then ordered an identical used item from Amazon Warehouse and had it drop-shipped to me as a "gift." As soon as Amazon tracking showed that I had received the item from Amazon, the AE vendor reported the tool damaged to Amazon, asked for a full refund and received it. The AE vendor knew that, since it was a previously returned item, and also sent as a gift, Amazon would not ask for the item to be returned again. That way, the AE vendor doesn’t need to get the item back from me and they can try to negotiate with me for less than a full refund. They bought a stolen tracking number to another person’s FedEx package from an online vendor like "tracktaco.com" and made it look like my package was coming from Virginia, USA via FedEx rather than Amazon. This is not Amazon's fault and they won’t help me. Now I am stuck in limbo with my money tied up and a junk tool in my shop. I filed a case with AE, but they said that there is no time limit on the vendor to respond so “please be patient.” To date, the vendor had only offered to refund half of my money and now they have stopped responding completely. AE customer service bots make it sound like they will jump right on the problem, but they are basically worthless. Nothing positive comes of the contact.
Aliexpress 1 star review on 25th April 2024 Aliexpress 1 star review on 25th April 2024
Helpful Report
Posted 1 day ago
Every seller on aliexpress is using all these kinds of fraudulent activities that are mentioned on the above mentioned link and when as a buyer you want to complaint about these activities you don’t have any way to complaint about such seller/product. I think Aliexpress knows all and put his eye shut on this. I am using Aliexpress for more then 10 years and my initial use it is not very difficult to search any product and relevancy with price of that product. But now a days very difficult to search any product. When you search for any product, search result came on screen with images and prices and when you select to open further any of the product from that search result, it comes to know that seller has put lot of different parts for that products by using product attributes option and much huge difference in price then you come to know that actual product and price have very much difference. For example you have searched on Aliexpress by using keywords “tuya smart wifi temperature switch and result came on your screen you have filtered the result with price descending order and you have select a product with price of 1.8 USD and first image shown with these search result and you think that price and image seems to quit reasonable for that product in this price range. But when you click that product it comes to know that seller has put 1.8 USD for just remote came with that product and actual product you have seen in picture is for 14.06 USD. what is the purpose of search result and online left behind when Aliexpress is offering this kind of services to its customer? My Question with Aliexpress is that what is the purpose of remote without product? Why seller has put the price of just remote while using actual image of product in search result. I have seen a seller who have mentioned a price with an image when I have opened that product’s link it comes to know that price mentioned at search result is of just cover box of the actual product. I think in future Aliexpress will show price of product’s packing on their websites….
Aliexpress 1 star review on 24th April 2024 Aliexpress 1 star review on 24th April 2024 Aliexpress 1 star review on 24th April 2024
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Posted 1 day ago
I live in Illinois and they delivered my package to Texas! Horrid. Can’t get anywhere to get a refund. Never again.
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Posted 2 days ago
Thieves. Ordered two Dewalt shelves and only got one. Disputed it with PayPal and was told the seller from AliExpress proved I got it with fake tracking info. Liars!
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Posted 2 days ago
7 days Choice delivery on Aliexpress is a Joke ordered placed on 12th March delivered on the 17th April Wrong item shipped Wrong customs paperwork which resulted in Vat been charged again Would not accept a return so having to do a chargeback
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Posted 2 days ago
Ordered a Blackstone grill. I checked the Ali express site a few days later, and it had not yet shipped. I check again today, and now there is NO order. But my credit card was charged. Cannot check on the status of the order, since I don't have the order number. Terrible company. Stay away!! I initiated a charge back on my CC.
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Posted 4 days ago
It’s a scam site! No tracking numbers. Supposedly they sent my item. Funny every other thing I buy makes it to my house! No customer service number.
Aliexpress 1 star review on 22nd April 2024
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Posted 4 days ago
This company sucks it takes way to long to get product and there late 1 dollar gift to u is a rip off for foreign product I am thru with this company
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Posted 4 days ago
never received item and would not refund my money
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Posted 4 days ago
Tried to buy this and this was what I got. This message is from the seller.Dear friend, thank you for your order. Now it is a problem need to communicate with you. Sorry for the inconvenience, since all truck shipping charges have been increased recently the courier company has given us a new notice. Many cities need to pay more shipping cost. Need to ask for your opinion. The price I got was $200. To show our sincere apologies, I have applied for some with leader that I can help you with $100, ok? Then you only need to pay $100. I am very sorry to inform you about this news. Because this money should be paid to the courier company. Thank you for your understanding and support. After you pay, we will arrange to send the package today. I already paid 43.75 for shipping and they wanted another 100 for shipping. Jueshuai Scooter Official Store.
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Posted 4 days ago
Packages were delivered to two different addresses by fedex. I only order 1 product. FedEx won’t tell me what address they deliver to. One package was signed for. I have not been able to reach them Allie. I should have checked reviews. The item I order was no better cost wise, but they delivered for free.
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Posted 4 days ago
I order a mini vacuum, instead I have received a bunch of plastic discs: The seller is in hong kong and the name is ZERO ZERO ONE STORE STORE. I contacted them and they said the mistake was mine because, even though in the ad there was a big picture of a vacuum with the caption "vacuum cleaner", they said that I was supposed to select "color type 2" to order the vacuum rather than the discs. They even mocked me texting me something like "you expected to buy a vacuum for that price"? ARE WE F*CKING SERIOUS??? I had to chat 3 times with the customer service because they tended to disappear knowing that the chat will automatically stop after 3 minutes of inactivity. The dispute outcome is that I have to return the item TO HONG KONG FROM ITALY and then the seller is supposed to refund me for the order and for the shipping cost just after reciving the item back. Do you have any idea about the cost to ship to f*cking China??? Now, if you were me, what kind of trust would you have about this? Especially knowing that there was already one other customer that order this vacuum as well and got discs instead. And this is how you care about the customer? You are disgusting.
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Posted 5 days ago
SCAMERS SCAMERS SCAMERS NEVER TRUST THEM. THEY SHELL TABLET UNLOCKED BUT ITS LOCKED WHEN YOU CHAT WITH REPRESENTATIVE TO SOLVE THEY KEEP CHATTING FOR 10 HOURS BUT NEVER SOLVE THE PROBLEM
Aliexpress 1 star review on 19th April 2024 Aliexpress 1 star review on 19th April 2024 Aliexpress 1 star review on 19th April 2024
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Posted 1 week ago
Don't purchase ICs there. So many fakes and AliExpress will side with the scammers. I now have 6 fake Z80 processors and I'm done buying from them.
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Posted 1 week ago
Scammers paradise. Order 3 items , receive 1. Lots of broken and defective products sold. Not to mention counterfeit products. If you need a refund after getting scammed, they'll only offer you half your money back. Try communicating with sellers and you'll find out how many decipetful liars there are. That's if they can even understand what you are trying to convey.
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Posted 1 week ago
Total scam. No refund or buyer protection... The tracking info is absolutely fake. Stay away
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Posted 1 week ago
I recently had a horrendous experience with AliExpress that I feel compelled to share. I ordered a product from them, eagerly awaiting its arrival. However, the package never made it to my doorstep. After waiting for an unreasonable amount of time, I realized that it was lost somewhere in transit. What's worse is AliExpress's so-called "buyer protection" policy, which turned out to be nothing more than a facade. When I contacted their customer service about the missing package, they made me go through hoops, asking for all sorts of documentation and proof that the item was indeed lost. They demanded I submit lost shipping documents and other forms of evidence, making the entire process unnecessarily tedious and frustrating. It felt like they were intentionally trying to make it difficult for me to claim what was rightfully mine. In the end, I never received any resolution or compensation for the lost item. AliExpress left me feeling scammed and utterly disappointed. My advice to anyone considering shopping with them: stay far, far away from this scammy company. They're not worth the headache and hassle. Save yourself the trouble and shop elsewhere.
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Posted 1 week ago
Aliexpress is rated 1.5 based on 2,549 reviews