Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,035 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,035 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 12th December 2024

John YU

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just stay away, full of scamming sellers who have multiple accounts and attach the same order and tracking numbers on 2 separate orders from 2 separate accounts so it looks like something is delivered when it is not, had this happen to me, Customer service is aware of these scams and are complicit. They ask for documentation from USPS that you cannot possibly get because the false tracking number says delivered when only one order is delivered and they put the same tracking number on the second order that is not,quite the scam.Never again, Just given canned response, bot emails with no real investigation, I would strongly suggest taking your business elsewhere unless you have money to give away to China”

Helpful Report

Posted 1 hour ago

“NOT WORTH THE SAVINGS I tried to buy an outdoor shed since their site listed it cheaper than other sellers. After several days without a tracking number, I emailed them to check on the status of my order. I was told the item was on their shelves, but they couldn't reach it (WHAT?) and I should cancel the order. I pointed out that their listing mentioned 83 units available, though now at a higher price, to which they replied "it's out of stock". Interestingly, they never notified me or refunded my purchase until I reached out to them. I received the refund approximately a week after that. I repurchased the same item from another seller on their site and the exact same thing happened. It seems to me that this is a way to just collect your information, and use your money for several weeks. I regret using the site; I don't think it's trustworthy or worth the savings.”

Helpful Report

Posted 20 hours ago

“Beware as it turns out that the buyer insurance is worthless!! I made a number of online purchases that were delivered as per their orders but there was one that did not arrive. When I declared a dispute for a refund, I was told that period to lodge the dispute has lapsed even through the reminder message indicated that there are still 15 days left. I have lost about USD120 due to non delivery. Will not use them again as they cannot be trusted.”

Helpful Report

Posted 21 hours ago

“Horrible service, do not order anything from Aliexpress ever! This company will waste your time! They try to entice new customers with low prices only to take your money, hold you up and never shipping the goods. If you place an order, you are a fool!!”

Helpful Report

Posted 1 day ago

“Disappointed with the dispute resolution process Review: I’m very disappointed with the handling of my dispute regarding a transaction with AliExpress. I purchased a product for £21.11 plus £3.99 shipping, which turned out to be faulty. Following the seller’s instructions, I returned the item at my own expense, providing all required evidence, including proof of return and photos. Despite this, AliExpress refused to refund my money without giving a valid explanation. I contacted my bank, hoping for assistance in resolving this issue. I would not recommend relying on their dispute resolution service if you’re looking for quick and straightforward assistance.”

Helpful Report

Posted 1 day ago

“First time buying from aliexpress payed for an item got part of it payed for fast delivery took forever and got a 1pound delay coupon no one proper to speak to not worth the hassle or stress 1st time and last time user ill stick to temu”

Helpful Report

Posted 1 day ago

“Wow this is unbelievable, I was scammed by this broker and I thought all hope was lost, until I came across Mrs Bruce Nora who's a recovery agent, At first I seemed impossible but my money was recovered in less than 72 hours, am forever grateful to Mrs Bruce Nora recovering, contact details:: Email➡️ ( bruce nora 254 (@)gmail . com ) Call them on Whatsapp : +1 ( 3 1 8 ) 3 1 9 4 6 2 0”

Helpful Report

Posted 2 days ago

“Despite waiting for two months for Logan Owen and Grayson Douglas to send $785,000 to my account, they failed to do so. It became apparent that they were a scam in the trading world, as they stopped communicating with me after claiming they needed to show a loss on my account first. Fortunately, Financial expert Mrs. Doris Ashley helped me recover my money successfully. Now, I have all my funds back you can reach out to them via Email: dorisashley71 (@) gmail com WHATSAPP: +1-(404)-721—56-08”

Helpful Report

Posted 2 days ago

“I'm forever great full to Mrs Bruce Nora who is a recovery agent, I found my self scammed after investing all my life saving and dedication to this broker , my account was frozen and I was unable to withdraw my lost funds I send several mail but still I didn't hear from them, I was battling with this and suggested to post it online , then I came across Mrs bruce Nora who's a recovery agent I saw so many reviews about how their lost Bitcoin or money was recovered back in total, after experiencing scam at first i decided to give it a go i got in contact with her and followed all necessary information and about 96 hours i received all my money in total, finally feild with joy at last If you are having problems with your investment, or you are unable to make a withdraw from any website or broker I will advise you to get in contact with bruce nora 254 @ gmail . com who can help you in recovery all your lost funds back Get in contact with: b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0”

Helpful Report

Posted 2 days ago

“Ordered merchandise was given tracking information for some other address and products from a different company. Never got what I ordered or a refund despite numerous attempts to resolve with their online customer service. As a result I paid 170 dollars for merchandise that I never received. Do not buy from this company.”

Helpful Report

Posted 2 days ago

“Avoid shopping on AliExpress. Returns are not allowed even for defective items, which is a violation of Australian law. Look at the picture – this dongle is incompatible with Australia's 4G network (checked on government website). Even though I provided evidence and requested a return on the day of delivery, my request was still denied. I'm surprised they seem to have difficulty in understanding the Australian government's website. I never seen such rubbish online shopping site. BTW, I had contacted them at least 8 times and they only send boilerplate responses and always reject the return. They even asked me to contact the rogue sellers about the return, which is ridiculous! They don't care about buyer and fair at all. Terrible experience! Scam site!”

Helpful Report

Posted 3 days ago

“I ordered a wood chipper from them and it appeared to be going OK. But than it said it was delivered and I never received. The tracking number was Fedex and they had a picture of a round tubular package at someone else's garage. Obviously a 200lb wood chipper does not fit in what looks like a poster tube. The house number on the Fedex tracker doesn't match my house. So now I have no package and Ali insists it was delivered. Not worth the hassle. Just use Amazon.”

Helpful Report

Posted 3 days ago

“After many years buying from Aliexpress, I have to say that Aliexpress is not the safe marketplace anymore. I bought an item but the seller sent a defective product. I request refund but Aliexpress help center is just a joke. The sellers on Aliexpress well know how to juggle and deceive the buyer and Aliexpress. After more than 10 years buying from aliexpress now I want to say bye Aliexpress. I will choose another marketplace.”

Helpful Report

Posted 3 days ago

“I had 5 orders cancelled this week. I ordered paid for item and awaiting shipping, then a week or more i get a message saying they dont have the item but they are still listed on their site”

Helpful Report

Posted 3 days ago

“Ordered a battery capacitor tester from them and paid with PayPal. Got a message says the package was delivered, never saw it. Our house is 600’ off the road so no porch pirates here. Have emailed customer support twice to no avail. PayPal is my next try.”

Helpful Report

Posted 4 days ago

“I bought an item which I returned but because they were slow in refunding my money, I went through PayPal but it was a waste of time. I came back to them but the kept saying the money is frozen by PayPal, I got message from PayPal that no fund is being withheld and they should contact them if they are unable to do the refund and they will do it for them but the company refused and kept quiet about the whole matter and a screenshot of the message did not change matters. Fraudulent company”

Aliexpress 1 star review on 11th December 2024

Helpful Report

Posted 4 days ago

“Ordered an SSD and received a USB converter. When I tried to contact the seller or start a return neither option works. Attempts to contact Ali Express were unsuccessful. I have heard that people get great deals on Ali Express and got bought a couple of decent items myself there years ago but it appears the site is just promoting scams and facilitating them by disabiling any way to receive compensation.”

Helpful Report

Posted 4 days ago

““I highly recommend that you seek help at MRS BRUCE Nora recovery agency, if you have fallen victim to a trading scam or are having trouble withdrawing your money. Within a few short days, they were able to assist me in getting my money and profits returned. You should anticipate receiving your full profit and refund immediately if you have been involved in any frundlent situations get in contact with :: ,( bruce.nora 254 @ gmail . Com ) Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

Helpful Report

Posted 5 days ago

“All of the sellers are scammers and time all my money and never seen an order please never buy anything from them”

Helpful Report

Posted 5 days ago

“Never got my order but there tracking said it was delivered and left in the mailbox. I ordered a 50 pound bucket of chlorine tablets. So obviously something went wrong with the tracking. Called multiple times and was assured that it would be taken care of but never happened. Called credit card company that I used to pay. They investigated but denied refund. So it’s left up to me to start my own investigation. Would advise people to stay clear of this website.”

Helpful Report

Posted 5 days ago

Aliexpress is rated 1.4 based on 3,035 reviews