Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,312 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

665

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aliexpress use to be great, prices were amazing. It took longer to get stuff but it was worth the wait. Now it's cheaper to buy stuff in North America and the delivery is quicker!”

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Posted 20 hours ago

“I bought a model car from YX models it was used and even looked fake I tried to return it but they said I didn’t send it back on the same day as I requested the return wow. I wrote a review and the seller removed my review they don’t put a return label with the item avoid them AliExpress is bad news if you did buy something and it’s over £100 get your bank involved they can reclaim the funds.”

Helpful Report

Posted 3 days ago

“BEWARE! The seller sent an incompatible product even though he checked its suitability and did not take responsibility for the return costs. The dispute handling had decided to reject my claim in advance by demanding impossible evidence.”

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Posted 3 days ago

“I bought a wirless charger from them after a month the unit stopped working, so I contacted the vendor and they told me to contact AliXpress and create a dispute, so I did. After back and forth with the vendor and the company, AliXpress told me tha they can't do anything for me and I am out of luck.”

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Posted 3 days ago

“Failed delivery. Supplier tells me I have to take it up with Aliexpress. Aliexpress tell me I need evidence from the delivery company. Delivery company is impossible to contact - no phone number and the online form submission doesn't work. Every day I tell the customer service representatives this, complete with evidence of me trying to contact the delivery company. Then (a few hours later) I receive an email saying my disputed is rejected and to contact the delivery company. Been around this circle 30 times now and not getting anywhere with it. Very very frustrating. I didn't organise the shipping, I didn't pick a delivery company that's impossible to contact, but somehow it's all my fault and I have to cop the cost. The bots/people who send these emails are as contactable as the delivery company is - ie. NOT!”

Helpful Report

Posted 4 days ago

“After my withdrawal request was denied, I couldn’t access my trading account. I felt frustrated and anxious, afraid I might lose my investment. Sadly, I know many others face similar issues, which can seriously damage trust in trading platforms. Thankfully, Mrs. Mercy and her team stepped in and guided me through the process. With their help, I was able to recover my funds”

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Posted 5 days ago

“Used to be good, when I didn't need to contact customer service or the customer service live chat team was able to things to help me. Live chat used to be able to do something and would do the best for the customers. Now everything needs to be escalated to the senior team who refuse to do anything for customers.”

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Posted 1 week ago

“They claim to have sent item, yet there is nobody to confirm this. You cant contact anybody and they said it had been delivered to Australia, yet Australia post cant find it. Never use these people, they cant be trusted.”

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Posted 1 week ago

“When I put in my credit card information and it asks for a photo to upload for "certify", then I submit it, it declines. Spent lots of time just try to go through the payment. Never had experience like this before”

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Posted 1 week ago

“Aliexpress partners with HFD Israel to ship the packages to Israel. HFD is giving a very bad service, long delays, lost packages, distant collection points, no response to customer complaints! Aliexpress - please stop working with HFD!!!”

Helpful Report

Posted 1 week ago

“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”

Aliexpress 1 star review on 10th June 2025

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Posted 1 week ago

“I have an item stuck in customs, it is way past the delivery date. I was refused a refund and didn't get a delayed delivery coupon. They are also advertising 2 different prices for the same item.”

Helpful Report

Posted 1 week ago

“Scammed by AliExpress – Terrible Customer Service and Fraudulent Practices I’ve been using AliExpress for a couple of years without major issues—until recently. I ordered three cat brooches, but instead, I received a ring. I contacted customer service and submitted a return request. I tried every available return reason: “No longer needed” – Rejected “Missing parts” – Rejected “The description is misleading” – Rejected Each time, I submitted all required documents: photos, videos, seller communication, tracking info, and even official documentation from the logistics company. Each time, I was told it was insufficient. The customer service chat was completely unhelpful and repeatedly misled me. Even though the purchase was under Choice Policy, I was told I’d be charged $10 per return label—but the label never generated. Now I’m being pushed to return the wrong item to Hong Kong at my own expense ($30), for a $10 purchase. This is a scam. It’s fraudulent, unprofessional, and completely unacceptable. AliExpress places the entire burden of proof on the customer, only to reject claims and wear you down until you give up. It leaves you feeling scammed, frustrated, and frankly, insulted. I highly do NOT recommend AliExpress. After this experience, I will never buy anything from them again.”

Aliexpress 1 star review on 8th June 2025

Helpful Report

Posted 1 week ago

“My 12-year old son ordered pants and shorts from AliExpress. 3 pants and 1 short were way too big and there is no possibility to return the items. Only two sellers out of 4 replied to my refund requests telling me to send back the items to China. It would cost more than the price of the items! There is no return labels with the deliveries. Fortunately, there are two items that fit. I also contacted AliExpress customer service about these issues and they couldn't help. Also, the quality of the clothes was disappointing. In conclusion, it is a waste of money. It was our first and last experience with AliExpress. They don't care about customer service and satisfaction. We have higher standards in North America and are not used to this way of doing business.”

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Posted 1 week ago

“They lost 7 of 9 parcels I have returned in their warehouse and denied returning my money. Practically stole from me hundreds of pounds. Absolute scam!”

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Posted 1 week ago

“My experience with customer service has been a mixed bag. On one occasion, when an item arrived damaged, the process of contacting support was fairly straightforward through their messaging system.”

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Posted 2 weeks ago

“Recently purchased 9x lights from Ali Express Only 7x turned up and they refused to deliver the two missing lights or refund. NOT GOOD SERVICE Order No. 8200094498462073”

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Posted 2 weeks ago

“Don't order from this place. They don't like to give your money back. When the seller is a scammer, they just give you credit. And if you don't plan on shopping there again like me. Well, I guess you're not getting your money back.”

Helpful Report

Posted 2 weeks ago

“Placed order .said it shipped. Delivery date 05-28-2025 now 05-30-2025 no package. Tracking # not moving ! Can send me emails everyday to buy something else. But can't send emails to tell me where my package is !! Would not buy from them again!!”

Helpful Report

Posted 3 weeks ago

“Very bad customer service, I paid via Paypal and never received the order. I would never order again.”

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Posted 3 weeks ago

Aliexpress is rated 1.4 based on 3,312 reviews