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Aliexpress Reviews

1.5 Rating 2,312 Reviews

12 %

of reviewers recommend Aliexpress

Company Reviews

1.5

Based on 2,312 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 17th April 2023

Aliexpress 1 star review on 17th April 2023

Aliexpress 1 star review on 1st April 2023

Aliexpress 1 star review on 1st April 2023

Aliexpress 4 star review on 25th March 2023

Aliexpress 1 star review on 24th March 2023

Aliexpress 1 star review on 24th March 2023

307

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased Item not Received Item ordered don't arrive, raised disputes but aliexpress sides with seller. Seller keeps telling me to check with local post office. I went to post office twice. What's distressing is AliExpress's lack of support for the buyer. Extremely poor customer service, ineffective buyer protection and no refund. When you open a dispute they don't read the information you provide at all, This businesses use design to trick or trap us with a convoluted, multi-step process that's misleading.”

Posted 4 hours ago

“Customer service is really bad. I bought a lamp that did not work for more than 200$. I filed a complaint. They asked me to send a video and not even 48hrs after the close my case because I did not send it yet. I thought they would give me the time to do the video at the day light. Now, I need to through away a more than 200$. I will never buy anything anymore on this site.”

Posted 1 week ago

“I ordered a duel sims i14 pro phone to use on two different services. The sent me a i11 pro duel sims phone that sells cheaper than what I purchased. Wanted me to pay to send back. If I was dumb enough to do it .they would have gotten the phone back for free and would not paid me or refunded my money.spend you're money in the USA.”

Posted 1 week ago

“They are not responsible if packages were lost on the way. No refunds! I’ve been trying to remove my account, and wasn’t able to do it. The final Delete button is dead. 🤷‍♀️ Cheaters!”

Posted 1 week ago

“I DID NOT GET MY PACKAGE. FILED REFUND REQUEST THEY DENIED SAYING I JUST HAVE TO PICKUP THE PACKAGE. WAS IN THE POST OFFICE 3 TIMES NOTHING ARRIVED! I WILL FILE A DISPUTE IN MY BANK! I WILL NEVER BUY ON ALI EXPRESS AGAIN AS THEY DO NOT CARE! I DONT HAVE TO PAY BAD CHOICE OF BUSINESS PARTNERS BY THE STORE MYSELF!!!”

Posted 1 week ago

“A scam from the seller and AE All fun and games until you get a horrible item. The will do eveything in their power to waste your time so that you give up returning or getting a refund. The sellers always win the dispute, don't waste your time on such a cheap website it's not worth it.”

Posted 2 weeks ago

“AliExpress avoid at all cost, they are a bunch of thieves. Missleading advertising and their customers service is non existent. And tools depot store one of their suppliers avoid, they are a bunch of scammers. I know I should not have trusted a Chinese sellers.”

Posted 2 weeks ago

“RUN! BEWARE! DO NOT DOWNLOAD APP! SCAMMERS AND THIEF THEY KEEP YOUR MONEY AND YOUR ORDER!! I GOT CARDED FOR A PLUTO SHIRT? PLEASE STOP PUTTING FAKE EMPLOYEE REVIEWS AS GOOD CUSTOMER REVIEW. IT’S ANNOYING. YOUR BBB RATING IS F. YOU HAVE NO CUSTOMERS!!! Okay, I’m out about $60 dollars and reading the other complaints that is nothing to the $1,500 to 8k people are out by Ali Express. I ordered Disney items for vacation. ALI Express they combined my orders. Okay CHARGE ME 3 TIMES IN SHIPPING FEES AND LOSE MY ORDER. Thank you, Sir may I have another. I was in the app all day long and I notice that they ship my order to the WRONG ADDRESS! THEIR SHIPPING DEPARTMENT JUST PUT THE 2ND LINE ON THE LABEL not the first- and second line. MINOR DETAIL. I contact the seller right away and they blamed ME for the wrong address. Sorry I didn’t know that I was working for your shipping department. I went down to my local Post Office told them what happen. I hear the Postmaster in his office yell “Was that stuff from Ali Express?”. Dang he is good, so what is tonight winning lottery numbers buddy? I said “yes, they had the wrong address.” He told me he gets tons of packages with wrong addresses from them and that he sends it all back including my order. The Postmaster sent my order back not me never saw the package or wouldn’t be out $60. You look the order tracking info it clearly says, “return to sender, insufficient address”. I explain “I have more packages coming shipped wrong address”. He says, “I need your id.” Really carding me for a Pluto shirt. I said “ok”. I give him my id. He was able to send me the other packages with the wrong address. Now a word from Ali Express App, THEY SUCK A 5-YEAR-OLD CAN DO BETTER!! So, the tracking part of their App, says package it’s in NY and no update since 4/21. But the app is having technical issues to check back later. hmm tech issues over a month? I thought my IT department sucked! So, I go in and dispute the order and say NEVER RECEIVED! Pretty clean cut. ONLY TO FIND OUT 4 HOURS LATER THEIR SELLERS WILL GO INTO YOUR ORDER AND CLOSE THE ORDER STATING NO REFUND!!! SHAME SHAME SHAME!!! I KNOW YOUR GAME! WTF!? Let me get it straight, I don’t get the order and you keep my money?? ON WHAT PLANET!!! THIS IS THEFT!! BBB WAKE UP!! Ali Express is proud of their F rating! Now let’s go into the App and hit the headset top right corner. Yeah, I found help! Go Me Go ME! Only to see a screen come up with a bunch of questions. Okay I pick this question they all go to the next screen. So, pick ANY question you want it doesn’t matter. A question comes up asking you if the help you got was helpful? With ONLY 2 buttons: helpful and helpless? WTF is helpless? Where is the help? Why not yes and no? Hello? Knock knock Helloo can I get a little help? Anyone Anyone I GOT NO MONEY AND NO ORDER! NO MONEY AND NO ORDER!”

Posted 2 weeks ago

“Avoid AliExpress at all cost. Their suppliers are a bunch of thieves, misleading advertising so they can scam you. Also AliExpress is useless to deal with if you have a problem. The last time I will buy anything from a Chinese sellers.”

Posted 2 weeks ago

“I buy for resale and have done over 100 orders with AE sellers, some quite large, over the last several years. You must be careful with new sellers and read customer reviews carefully. There are scammers but I have had no serious trouble. Every order has arrived eventually. All are packed well. A few lemons but most all good. It's a valuable resource for me.”

Posted 2 weeks ago

“weeks for a package to get delivered, I was given an estimated delivery time and it never came, I contacted the seller and only when I contacted the seller, he told me the item was out of stock, if an item is out of stock how is it in the middle of delivery, what exactly is being sent if its out of stock??to me that means it was never sent out and you had a customer waiting more than a month without any communication,I shouldn't have to contact the seller if my package is late , I contacted customer service and they were no help at all they kept saying I'm just customer service I'm not the seller, I asked to just be refunded and I'm still getting the runaround”

Posted 2 weeks ago

“Bought a couple of different items from different sellers. Aliexpress put them in two packages only and send me a track and trace. TT shows delivered and signed for. Never gotten anything, even though I have been home all day, AND talked to the postman, because he gave me mail from former resident. One of the sellers ended up sending a link for package id (link wasnt functional) and a contact nr for the carrier (tlf nr was outdated, and out of use for over a year). This is clearly a scam.”

Posted 2 weeks ago

“Scammers. Pure and simple. And the worst customer service ever. Someone has opened a fake account under my name and sends me fake packages for 6 months. Contacted them several times and they do nothing. I get 5-10 packages - all fake every week. They do not respond and do nothing. I can't order anything online because if i do, i will need to go to the post office every day to collect their fake packages. Go do your shopping online in other websites! Date of experience: May 11, 2023”

Posted 3 weeks ago

“Ordered something cheap - fake gems - to see if this company is legit. The gems never arrived after a month and a half of waiting. Asked for a refund which was never given. This is a scam company, do not give them any money!”

Posted 1 month ago

“Used it for years for purchasing items for resale and components for manufacturing. In the past 1/3 of the items either didn’t arrive, arrived damaged, or they sent the wrong item. Recently it’s more like 90%. They have a 100% satisfaction and no hassle return policy, however no matter how much documentation I send, they almost always deny it saying I didn’t provide enough information. When they approve it, they want me to pay to send the item back to china - which costs a huge amount I started just filing disputes on my credit card, so AliExpress just cancelled my account Also, we are non-taxed and they still charge sakes tax, even though a foreign entity is not required to remit US sales taxes Most of it is a scam”

Posted 1 month ago

“Very bad experience with over 5 items I bought from them. Bad follow up. Heard to get a return”

Posted 1 month ago

“1, jacket came in wrong size, they asked me to post item back that cost me AUD48, i did n they confirm receipt of returned item n aliexpress said they will contact seller regarding organising refund, seller said the contacted aliexpress for refund, followed this up for three months, nothing, happen, lost $142 for the jacket plus $48 postage, so frustrated. 2. ordered a shopping trolley cost $15. open a dispute and aliexpress requests me to post back item, cost is Aud45 for sending item back, need to pay first and request/beg for refund. just too hard, not worth it, easier to cancel my account and never buy from them again, Temu and wish site has a much better refund process. mind you”

Posted 1 month ago

“Ali Express customer service is appalling..My account had been hacked twice,i had to contact my bank and go through the process of waiting for a new card and changing details on everything.They tell you they will send you an email within 24 hours,don't fall for this as they most definitely do not,you have to keep contacting them.To top it off,(even after sending screen shots) I was greeted with a very rude person called Monica who seemed to think that answering everything with the word "Thanks" was suffice enough..when i told her that she was rude she then answered "thanks with a smiley face emoji" They have no complaints department or email for contact so impossible to get anything done through them.. i would avoid this site like the plague..No help whatsoever..”

Posted 1 month ago

“Bait and switch Watch out for Shop1102244588 Store , they show one product and you will end up getting something else in the post. Very disappointed with Ali expressed hands off approach, it is not well organized as Ebay”

Aliexpress 1 star review on 17th April 2023

Aliexpress 1 star review on 17th April 2023

Posted 1 month ago

“There customer service is very poor there is no way to return the item or to get a refund. My seller himself closed the dispute without proper resolution and Ali express was again asking me to check with seller who not understanding the problem. I will recommend not to buy from this site, in case some faulty or not required item arrives you will not get proper entertainment and you end up loosing your hard earned money.”

Posted 1 month ago

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Aliexpress is rated 1.5 based on 2,312 reviews