Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,287 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dec 26th placed order for several items,one showing expected by 7th March ! No update on tracking since 18th Jan. Still no idea where it is,cust service says 'on the way' .Can't say where it is 'to 'phone courier ' and enquire with an international number,do they speak English ? No reply . So after march 7th I can request refund,assuming it will arrive at some point.10 weeks estimate !”

Aliexpress 1 star review on 1st February 2025

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Posted 3 months ago

“I recently placed an order for several items, and while some were received promptly, I encountered issues with a larger purchase. Although the tracking information indicated that the items were delivered, I did not receive them. I initiated a refund process, explaining that the items were not delivered. Subsequently, I was asked to provide additional photographs to facilitate the resolution, but unfortunately, I am unable to supply images of items I do not possess. After multiple attempts to secure a refund, my request was ultimately denied. I am now facing difficulties in obtaining my funds back, which has been quite frustrating. Thank you for your attention to this matter.”

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Posted 3 months ago

“No delivery of an ordered Makita accu”

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Posted 3 months ago

“Run!!!! Do not order from AliExpress!!! I ordered my dad a radar detector for Christmas and he never received it. The tracking number is to a completely different name and address and I have even proven that by getting a letter from FedEx stating that that was not delivered to the right address and they still won’t give me my money back. I’m finally disputing the charge. Terrible customer service!”

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Posted 3 months ago

“Worst customer service ever. If they don’t deliver, the don’t accept responsibility.”

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Posted 3 months ago

“Because Aliexpress protects bad sellers, but punishes good buyers.”

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Posted 3 months ago

“they refund process takes to long”

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Posted 3 months ago

“Biggiest scam gang Please do avoid!!!! You will have all your money down the drain I have returned the goods. They are finding so many excuses not to refund me. Then editted the comments to Chinese new year delays.then never get back. 3045351813088930”

Helpful Report

Posted 3 months ago

“AliExpress have no respect for customers. Shipping items that are nowhere near as described but doing nothing to put it right. If you get in touch with customer service they are not authorised to do anything. If they can’t answer your questions they simply ignore them, if they do agree to something they renege then deny it. Screen grab everything as they will gaslight and lie. Truly awful company to deal with. They will respond quickly to trustpilot asking for more details but do nothing with them. If you send them more details they just tell you to contact customer service… who cannot go anything! The circle goes round again. Checking trustpilot reviews and another review site where they have only 1.4 stars poor rating, it seems that some reviewers that give good ratings are just grateful their items turned up and look something like they should. Is the bar really so low that actually getting what you pay for is a massive thing? Five star ratings should reflect brilliant service not just the basics. AliExpress can’t even do the basics .”

Helpful Report

Posted 3 months ago

“I order a few things go one or two but most of the things I order was a scam nothing came in or the sent a screw literally sent me a screw now I'm still fighting to get money back and I will never order from them again it has been nothing but a headache and disappointment do not order from them unless you're ordering little tiny stuff if you order anything big you will not get it”

Helpful Report

Posted 3 months ago

“Not safe dangerous for buying fake tracking numbers scammed sellers bad sellers still people money customer never received delivery very bad don’t used AliExpress”

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Posted 3 months ago

“I ordered Sony Bluetooth headphones but only sony name was written on the case the headphones belongs to tws company it's cheating”

Helpful Report

Posted 3 months ago

“Don't buy anything here,you think you going to save money in items but is just a lie. They retain my money for more than 10 days and they don't send me the item. Then they want to give me a coupon to continue purchasing with them. I had to write them to get my money back. Don't buy anything from AliExpress.”

Helpful Report

Posted 3 months ago

“I ordered a mobile phone on January 7th 2025, Now is January 29th and still not received the order yet.... I have been informed by email that the order is now assumed as received.. which it certainly has not been..! I have had four virtual chats with online agents ,all of whom are determined to help me to request a refund for this item. They promise the earth, but unfortunately nothing happens. I needed this phone, so.have now purchased a similar model elsewhere. So, it a nutshell I have had €124.72 stolen from me by Ali express and short of starting legal action against them there's nothing I can do apart from warn anyone potentially thinking of dealing with this company to reconsider and learn from my mistake..! Just about the worst online purchase experience I have ever had .!! Only awarding one ⭐ because there's no provision for zero stars... AVOID...!”

Helpful Report

Posted 3 months ago

“This company is by far the WORST company I have ever dealt with. They send out goods not as described then they eventually agree to a full refund and give a date that if will be paid but then fail to keep those promises. They don’t refund . If you post a bad review they reply quickly with platitudes about not wanting their customers to experience this type of service but do nothing about it. They ask you to provide more details, then just refer you back to customer service where the whole cycle starts again. Customer service operatives are not authorised to do anything, they merely recite company policy then eventually refer it to the higher team. The higher team hides behind generic emails responses which is exactly the same every time… they don’t even use your name so it’s definitely generic, just hit the button to decline and there is no way to reply to these emails do you have your start the whole process again. So lesson learned, please learn from my mistake and don’t give this company any of your hard earned cash, a bargain is not a bargain when the pictures are fake, the sizing us wildly inaccurate and they don’t refund. Also take heed from other customers on here who have never got the refund when returning goods. This company is the definition of “buyer beware “. I predict the reply they are going to leave will probably start with “not what we want our customers to experience etc etc” but this is exactly the experience of this customer and they are more than happy to keep this cycle going without doing what they agreed. So bad they are laughable, but don’t let the joke be on you. Don’t deal with them.”

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Posted 3 months ago

“good platform for scammers! From my experience: I buy a product, receive a completely different thing at half the price. You demand a refund and the seller sends you less than 50%. And the deal is closed. And that's it! After that, you can't write or call anywhere to raise this issue. You are fed prepared answers everywhere. And you lose money. It's good for the scammer, because he got money for garbage. It's good for AliExpress, because he got a commission. It's only bad for you, because you were left without money and a fool. Now I tell everyone about my sad experience and none of my friends want to buy there anymore. Amazon is more reliable.”

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Posted 3 months ago

“I ordered a few thing from Aliexpress one was a hard disk which turned out to be faulty (it had bad sectors). My return was accepted and this was when things went horribly wrong. The item was received back but then the seller disputed the return. Aliexpress closed the case and kept the item in their returns center. So now I've paid for an item I sent back and don't have a refund for - essentially this is a type of theft. Please be careful when dealing with this company especially with returns as it seems they promise refunds but hen don't honour them as well as keeping the time you returned. Order number: 3046697877529167”

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Posted 3 months ago

“They claimed that they delivered the itme, with a proof of photo at my door. However, i never received it! and the best part was: They asked me to show proof of not receiving it!!!”

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Posted 3 months ago

“I had a terrible experience with this purchase on AliExpress. I never received the product, and when I reported the issue, AliExpress demanded I provide proof that it wasn’t delivered. They asked me to contact a Chinese logistics company to obtain a delivery document. The logistics company never replied to my emails, and AliExpress expected me to call a local Chinese number—from the U.S.! How is it fair to shift the burden of proof to the customer, especially when the product was never delivered? I contacted AliExpress customer service on 1/22/25, and they assured me it would be delivered by 1/23/25, telling me not to worry. This was clearly false, as the tracking hadn’t updated since 1/15/25, when it was supposedly in California—I live in Arkansas, so delivery within a day was impossible. Then, on 1/23/25, the status suddenly changed to claim it was delivered on 1/18/25. That makes absolutely no sense. This entire process feels like a scam. The lack of accountability from both AliExpress and the seller is incredibly frustrating, and I would strongly caution others about shopping here. I’m extremely disappointed. I have been a loyal AliExpress customer for 10 years, but this is my last day shopping with them.”

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Posted 3 months ago

“If I could give a negative review star I WOULD! Everything I ordered was never delivered and one coffee table that was stated delivered never was. I also ordered two end tables and the supplier canceled the order... I also had purchased a sideboard cabinet and the seller stated my address was incorrect and that they could not deliver it... reordered it yet again after confirming google address and yet again never was able to get a legit purchase. I WILL NEVER PURCHASE ANYTHING FROM THIS WEBSITE!!!!!”

Helpful Report

Posted 3 months ago

Aliexpress is rated 1.4 based on 3,287 reviews