Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,032 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 12th December 2024

John YU

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Address system is broken, and you'll get shafted. Filled out my address as usual but only found out the automated "find my address" system had not added my house number when my packages got sent straight back. Royal mail have said this is a recurring problem with AliExpress. Tried to get a refund but AliExpress said it was my fault for not collecting them? Sent screen shots of Royal mails system saying they were sent back due to lack of address. They insulted me with a £1 coupon for each package for "late delivery" so a £2 gift card...”

Aliexpress 1 star review on 8th November 2024

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Posted 1 month ago

“he is one of the few people Aliexpress CUSTOM' ER SERv'iCE 8O541O'56'OO -Aliexpress PhO'NE 'N'Umber 8O54'1O'56 OO to have accepted their Golden Raspberry awards in person, and the first to directly attend the ceremony to receive it. Showgirls was a notorious box office flop at its initial theatrical release, but later enjoyed huge success in the home video market”

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Posted 1 month ago

“My delivery was posted incorrectly and now AliExpress will not give me a refund. This is even though I have provided the map and door from Evri delivery against photos of my own and sent the email Evri sent be saying it was delivered wrong. They keep saying the tracking info says it was delivered and that I need official documents from the post office (?) to confirm it wasn't. They won't liaise with Evri to resolve although Evri has asked them to do this. Terrible customer service. Unwilling to actually resolve problems and whoever is looking at appeals and 'evidence' clearly doesn't know what they're doing. First and Last time buying from here, there are other cheap websites that are much better, like Temu”

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Posted 1 month ago

“I ordered a car wash machine price was £15 .. two weeks later I received a screw driver that can be purchased locally in the UK for £2 .. I return the screw driver to the address given by the seller to a returns unit address given by the sellers ... thus cost me £4.75 I then uploaded the Royal mail Recorded proof of postage and ask again for a refund.. Aliexpress are not helpful at all in getting my money returned when you read the Internet you will see that this is a Scam I know of others that have ordered goods through Aliexpress and also been sent the wrong item like a string of beads that cost £1 to buy in the UK instead of a £600 electric bike ,if you go on YouTube look for Aliexpress Scams and you will see that many people have been scammed in this way .. just the same as I have been scammed and Aliexpress don't seem to be doing anything about these scammers using the Aliexpress platform”

Helpful Report

Posted 1 month ago

“https://t.me/vipbbbaaa This online job is a scam I’ve invested so much money into this and I haven’t been able to withdraw no money all this time they keep promising that I can withdraw money but I can’t withdraw no money. Can please someone help me I’ve been trying to get my money back but they not giving me, please someone help me please I need help. Please I’ve taken my mom’s money thinking I can make more money but they **** and I have all the proof you guys need because this is honestly unfair on my mom, i understand I’ve been greedy and didn’t think of my mom can someone please help me get the money back please🙏 They make borrow money from people whilst you are unemployed to finish up their tasks.”

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Posted 1 month ago

“Don't buy from them they never delivered my item I purchased and declined my refund”

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Posted 1 month ago

“in earlier centuries often called Aliexpress CUSTOM' er SERv'ice 8O541O'56 OO -Aliexpress Pho'ne 'N'Umber 8O541O'56 OO the Gunpowder Treason Plot or the Jesuit Treason, was an unsuccessful attempted regicide against King James VI of Scotland and I of England by a group of English Roman Catholics led by Robert Catesby who considered their actions attempted tyrannicide and who sought regime change in England after decades of religious persecution. The plan was to blow up the House of Lords during the State Opening of Parliament”

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Posted 1 month ago

“Ordered a set of 8 torx scredrivers and only 1 arrived, wont accept error and wont refund. DO NOT BUY FROM.”

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Posted 1 month ago

“ordered to them get email delivered but items not here. Do not order from them”

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Posted 1 month ago

“I ordered a tablet laptop from AliExpress, i received an empty envelope, to top that AliExpress didn't want to refund my purchase, it took Days of endless arguing to get refunded, do not waste your time ordering from AliExpress unless you're a gambler.”

Aliexpress 1 star review on 4th November 2024

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Posted 1 month ago

“i have received some items correct and as described but most Items I ordered were scammers and never sent the correct item. I would have to say it is not reliable.”

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Posted 1 month ago

“I purchased 2 inflatables. over 1000.00 both are defective. I notified immediately and sent photos. I have been promised replacements. Only to have a few follow ups and asking for more photos. The most current excuse is now the warranty has expired. It wasn't expired when I filed the complaint and asked for replacements and ALIEXPRESS messaged they would replace. This company has a BBB rating of 1.. so sad. They don't care about non compliance on their company or products.”

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Posted 1 month ago

“Worst customer support”

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Posted 1 month ago

“the product was not like the seller was saying and I need to sent it retour, but to China, not to place, where this came from. Aliexpress promissed paying back the shipping, but I got the message from them, that they will not pay. So I was twice misled : by seller with his trap adv and by aliexpress, who support that kind of seller activity. Expensive lesson for me, but you are warned”

Aliexpress 1 star review on 3rd November 2024

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Posted 1 month ago

“I can’t order nothing as they always say create non Russian account while I live in Romania What the hell”

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Posted 1 month ago

“I am disappointed with the service and communication from this company. My experience has been frustrating, as their customer support has been consistently unresponsive and unhelpful. Their failure to address my concerns appropriately, along with disrespectful responses, only made matters worse. Additionally, despite claims that my package was delivered, no proof of delivery has been provided. I feel let down and will not be making any future purchases due to this poor and unprofessional experience.”

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Posted 1 month ago

“Aliexpress.com supplied a fake tracking number from FedEx, likely hacked and even credit card ( American Express) believed their fake FedEx proof of delivery. Funny, but CC reps thought it was real and asked me to prove that item was not delivered--just not sure who CCs hire nowadays, as this is surely not feasible. But Ali customer service is another level up, completely, anti-customer service: no chance to get money back if something goes wrong. Lost $268 with them, but the lesson was learned-- no more buying from Ali as CC protection is no longer working.”

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Posted 1 month ago

“The worst customer experience ever ! I bought 2 items. First has never been shipped to me. but I was provided a fraudulent tracking number by the seller. I ended up been refunded after a month of dispute and 30 emails back and forth. A wrong, junk, item was delivered for the second item and. Even though the seller has to pay for the return cost, I was asked to pay in shipping cost twice the item value to return it to the seller. AliExpress buyers tried in vain to contact the seller with no response but expect me to bear a shipping cost, I am sure I will never get refunded neither by the seller nor from AliExpress. My first and last customer experience with AliExpress!”

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Posted 1 month ago

“Counterfeit product.”

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Posted 1 month ago

“AliExpress has scammers on its platform, once you spend your money and get sent an empty box, the will not , willing refund you. ALWAYS use a credit card, or be like me An never shop with AliExpress. I received an empty envelope, that a tablet should have been in .”

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Posted 1 month ago

Aliexpress is rated 1.4 based on 3,032 reviews