Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,308 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

665

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed delivery. Supplier tells me I have to take it up with Aliexpress. Aliexpress tell me I need evidence from the delivery company. Delivery company is impossible to contact - no phone number and the online form submission doesn't work. Every day I tell the customer service representatives this, complete with evidence of me trying to contact the delivery company. Then (a few hours later) I receive an email saying my disputed is rejected and to contact the delivery company. Been around this circle 30 times now and not getting anywhere with it. Very very frustrating. I didn't organise the shipping, I didn't pick a delivery company that's impossible to contact, but somehow it's all my fault and I have to cop the cost. The bots/people who send these emails are as contactable as the delivery company is - ie. NOT!”

Helpful Report

Posted 22 hours ago

“After my withdrawal request was denied, I couldn’t access my trading account. I felt frustrated and anxious, afraid I might lose my investment. Sadly, I know many others face similar issues, which can seriously damage trust in trading platforms. Thankfully, Mrs. Mercy and her team stepped in and guided me through the process. With their help, I was able to recover my funds”

Helpful Report

Posted 1 day ago

“Used to be good, when I didn't need to contact customer service or the customer service live chat team was able to things to help me. Live chat used to be able to do something and would do the best for the customers. Now everything needs to be escalated to the senior team who refuse to do anything for customers.”

Helpful Report

Posted 3 days ago

“They claim to have sent item, yet there is nobody to confirm this. You cant contact anybody and they said it had been delivered to Australia, yet Australia post cant find it. Never use these people, they cant be trusted.”

Helpful Report

Posted 3 days ago

“When I put in my credit card information and it asks for a photo to upload for "certify", then I submit it, it declines. Spent lots of time just try to go through the payment. Never had experience like this before”

Helpful Report

Posted 4 days ago

“Aliexpress partners with HFD Israel to ship the packages to Israel. HFD is giving a very bad service, long delays, lost packages, distant collection points, no response to customer complaints! Aliexpress - please stop working with HFD!!!”

Helpful Report

Posted 4 days ago

“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”

Aliexpress 1 star review on 10th June 2025

Helpful Report

Posted 1 week ago

“I have an item stuck in customs, it is way past the delivery date. I was refused a refund and didn't get a delayed delivery coupon. They are also advertising 2 different prices for the same item.”

Helpful Report

Posted 1 week ago

“Scammed by AliExpress – Terrible Customer Service and Fraudulent Practices I’ve been using AliExpress for a couple of years without major issues—until recently. I ordered three cat brooches, but instead, I received a ring. I contacted customer service and submitted a return request. I tried every available return reason: “No longer needed” – Rejected “Missing parts” – Rejected “The description is misleading” – Rejected Each time, I submitted all required documents: photos, videos, seller communication, tracking info, and even official documentation from the logistics company. Each time, I was told it was insufficient. The customer service chat was completely unhelpful and repeatedly misled me. Even though the purchase was under Choice Policy, I was told I’d be charged $10 per return label—but the label never generated. Now I’m being pushed to return the wrong item to Hong Kong at my own expense ($30), for a $10 purchase. This is a scam. It’s fraudulent, unprofessional, and completely unacceptable. AliExpress places the entire burden of proof on the customer, only to reject claims and wear you down until you give up. It leaves you feeling scammed, frustrated, and frankly, insulted. I highly do NOT recommend AliExpress. After this experience, I will never buy anything from them again.”

Aliexpress 1 star review on 8th June 2025

Helpful Report

Posted 1 week ago

“My 12-year old son ordered pants and shorts from AliExpress. 3 pants and 1 short were way too big and there is no possibility to return the items. Only two sellers out of 4 replied to my refund requests telling me to send back the items to China. It would cost more than the price of the items! There is no return labels with the deliveries. Fortunately, there are two items that fit. I also contacted AliExpress customer service about these issues and they couldn't help. Also, the quality of the clothes was disappointing. In conclusion, it is a waste of money. It was our first and last experience with AliExpress. They don't care about customer service and satisfaction. We have higher standards in North America and are not used to this way of doing business.”

Helpful Report

Posted 1 week ago

“They lost 7 of 9 parcels I have returned in their warehouse and denied returning my money. Practically stole from me hundreds of pounds. Absolute scam!”

Helpful Report

Posted 1 week ago

“Recently purchased 9x lights from Ali Express Only 7x turned up and they refused to deliver the two missing lights or refund. NOT GOOD SERVICE Order No. 8200094498462073”

Helpful Report

Posted 2 weeks ago

“Don't order from this place. They don't like to give your money back. When the seller is a scammer, they just give you credit. And if you don't plan on shopping there again like me. Well, I guess you're not getting your money back.”

Helpful Report

Posted 2 weeks ago

“Placed order .said it shipped. Delivery date 05-28-2025 now 05-30-2025 no package. Tracking # not moving ! Can send me emails everyday to buy something else. But can't send emails to tell me where my package is !! Would not buy from them again!!”

Helpful Report

Posted 2 weeks ago

“Very bad customer service, I paid via Paypal and never received the order. I would never order again.”

Helpful Report

Posted 3 weeks ago

“order was never delivered. system market it as complete. Tried to get info on delivery but unsuccessful . trying to reach someone was hopeless.”

Helpful Report

Posted 3 weeks ago

“Never received product. Then I was told that the tracking number that was attached to my order was was for a different address and even a different name period and they don't know what happened to my order! I was given a refund but not a total refund! Gave them a second try. And I am still waiting for my product that was supposed to be delivered.May 12th today is May 24th!”

Helpful Report

Posted 3 weeks ago

“I made a withdrawal request and didn’t receive any response for several days. Shortly after, the balance in my wallet suddenly went missing. After a week passed without any clarification, I contacted support through the email in my bio, and they were able to help me retrieve the lost funds. While the issue was eventually resolved, the lack of communication during the process was frustrating and concerning. Clearer updates and faster response times would have made the experience much less stressful. I hope steps are taken to improve support and transparency for future users facing similar issues.”

Helpful Report

Posted 3 weeks ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Helpful Report

Posted 3 weeks ago

“Bought several bricksets from them. All were missing pieces which I bought from a brick store out of my own pocket. Asked for partial refund, and was denied 3 times. They wanted the competed sets returned instead. At which point I'm out the money I spent on replacement bricks. Avoid this app at all costs.”

Helpful Report

Posted 3 weeks ago

Aliexpress is rated 1.4 based on 3,308 reviews