Name: Aliexpress
Rating: 1.39

“I purchased a dancing Xmas tree as I already had the dancing Elk. The seller told me it stood just as high as the Elk, 30cm high and so did the advertisement. I took a snapshot of the conversation & the shop number for proof incase of need to return. My dancing Tree arrived and it was half the size of the Elk, clearly not what I was told. The seller denied having any records of our conversation and denied me a refund. AliExpress also denied me a refund based on the fact i didn’t have enough evidence, this is after I sent them a photo of the Elk and Xmas Tree standing together and a snapshot of our conversation and they denied me on those two things that clearly showed i was in the right. Dishonest company, seller and advertising. Disappointing to say the least. I deleted our account and rid if the App, never again. Temu are great, bought a bit from them with no Drama's.”

Aliexpress 1 star review on 9th January 2026

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Posted 2 days ago

“My first order was a very negative experience. I needed to return because they didn’t send me an important product. I get a refund for 3 items but not the 4th, an expensive one. They denied the return shipping and every proof. This what happened: • Returned an item new and in original packaging, following AliExpress return instructions exactly. • Provided official postal receipt and valid tracking number showing the item was delivered. • Uploaded screenshots from the Post office app proving delivery. • Despite clear proof, the refund was refused without valid justification. • Asked for a packing video, which was never required or mentioned during the return process. • AliExpress assumed the item was different with no evidence. • Returned 4 items in the same shipment — all refunded except one, which makes no sense. • Case was allegedly escalated to a “senior team”, but no one ever contacted me. • Multiple case numbers created, zero resolution each time. • Impossible to speak to a real person or get a direct email. • Customer service gives automated, copy-paste replies. • Process feels intentionally obstructive to avoid issuing refunds. • Extremely frustrating, time-consuming, and unprofessional experience. • Not trustworthy when problems arise — buy at your own risk. This is against the law, I gave my case to a lawyer.”

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Posted 4 days ago

“Write a complaint about AliExpress for the following: I ordered items on the 28th of September 2025, now it's 4 of Jan 2026 and I didn't receive anything yet. The tracking stopped being updated on the 8th of October 2025. The last update was that they tried to deliver multiple times and the delivery failed because "customer isn't replying". My address is correct, nobody came to deliver, I opened disputes with Alibaba customer service over 10 times, and all of my requests were declined, I was asked to provide a proof from the logistics company that I didn't receive the items?! The logistics company looks fraud, they have an unsafe website with a single page without address or email and the found phone number isn't working. The case is still pending!!! The screenshot for the suspended tracking is attached.”

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Posted 1 week ago

“Just wanted to give a big shoutout to Paradigm Recovery Firm for being absolute lifesavers. I was honestly stressed and unsure where to turn, but they stepped in with calm, clarity, and real care. No pressure, no judgment—just helpful people who know their stuff and actually listen. Everything was explained in a way that made sense, and they handled it all so smoothly. I felt supported the whole way through. Super grateful for the way they showed up when I needed it most. If you’re feeling lost in tax stuff, seriously—reach out to them. They make hard things feel a lot lighter”

Aliexpress 1 star review on 1st January 2026

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Posted 1 week ago

“I appreciate they are not selling the products on their site but when those sellers just outright lie about what they are selling them it's AliExpress that should deal with it. They don't, they are hopeless.”

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Posted 1 week ago

“I wanted an immediate refund as the memory stick is a lie. It downloads extremally slowly and the stick is empty after downloading!!!!!!!!!!! Wasting of time. The positive reviews on their website are fake. Will stop buying from them.”

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Posted 2 weeks ago

“AliExpress Buyer Protection Is a Joke – Seller Lied, Agreement Ignored This is one of the worst online shopping experiences I’ve had. The seller DY Direct Sale Store deliberately advertised a webcam as iCSee compatible, which is completely false. The camera ONLY works with CareCam Pro and has no ONVIF, no RTSP, no iCSee support whatsoever. This is not a technical issue — it is straight-up false advertising. AliExpress reviewed the case and officially ruled that the SELLER must pay return shipping because the product was not as described. I followed every instruction, returned the item, provided the shipping receipt, tracking number, and proof of delivery. And then? The seller simply ignored the agreement, and AliExpress allowed it. So what does this say about AliExpress “buyer protection”? Apparently nothing. Even when AliExpress admits the seller is wrong, the buyer still loses time, money, and nerves. This is not protection — it’s theatre. This is the second falsely advertised item I’ve received this year, and AliExpress’s response shows they tolerate dishonest sellers as long as the buyer gives up. Avoid DY Direct Sale Store. Avoid “iCSee compatible” claims on AliExpress. And don’t trust AliExpress decisions — they clearly don’t enforce them.”

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Posted 3 weeks ago

“I genuinely appreciate how quickly and effectively their support staff handled my withdrawal problem.”

Aliexpress 1 star review on 19th December 2025

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Posted 3 weeks ago

“I waited two weeks for my order to arrive for my son’s birthday, and I was extremely disappointed with the quality of the products. The mini drone battery didn’t charge at all, another drone’s wings fell off during the very first flight, and one of the ball drones stopped working after only three uses—one doesn’t charge properly, and the other arrived damaged. I also bought a 2400mAh Drone Battery/Charger for the DJI Mini 2/4K/SE/2SE, but it gets dangerously hot and stopped charging after only three uses. The solar panel products I ordered were also of very poor quality. I strongly warn others not to waste their money here. I submitted my feedback through their system, but after receiving a message that said “Your feedback has been submitted,” it seemed like the process wasn’t actually completed. I suspect they may be filtering or deleting negative reviews, which feels very dishonest. Please be careful when buying from this platform.”

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Posted 3 weeks ago

“If you’ve ever struggled with tax matters or platform compliance, look no further than URF! Led by UNIQUE, this team delivers unmatched professionalism and real results. They make complex financial processes easy to understand and even easier to manage. Whether it’s resolving withdrawal issues or optimizing your strategy, URF gets it done efficiently and with care. 👏 Kudos to UNIQUE and the team for setting a new standard in reliability and transparency. Verified by Review.io.”

Aliexpress 1 star review on 13th December 2025

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Posted 4 weeks ago

“After weeks of silence and system issues, I was beyond frustrated. Then I reached out to Thomas Mitchell — and the entire experience shifted. Within hours, his team had assessed the problem and laid out a clear plan. They worked efficiently, kept me updated, and resolved everything with precision. What impressed me most was their sincerity and calm confidence throughout the process. Thomas Mitchell doesn’t just manage cases; he restores trust. That’s true leadership in customer support. #CustomerSuccess #TechAssistance #TrustAndCare”

Aliexpress 1 star review on 12th December 2025

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Posted 4 weeks ago

“After weeks of silence and system issues, I was beyond frustrated. Then I reached out to Thomas Mitchell — and the entire experience shifted. Within hours, his team had assessed the problem and laid out a clear plan. They worked efficiently, kept me updated, and resolved everything with precision. What impressed me most was their sincerity and calm confidence throughout the process. Thomas Mitchell doesn’t just manage cases; he restores trust. That’s true leadership in customer support. #CustomerSuccess #TechAssistance #TrustAndCare”

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Posted 4 weeks ago

““My progress had been stalled for weeks, but TRAZEVAULT.ORG completely changed that. Their team offered genuine support, consistent communication, and effective solutions that helped me get back on track.””

Aliexpress 1 star review on 11th December 2025

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Posted 1 month ago

“Price kept changing when in the cart attempting payment. Lost a pair of sunglasses as they sold out whilst in cart but price increased overall, strange for $20 pair of glasses no longer in cart.”

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Posted 1 month ago

“Bought an item in June 2025. Item arrived in a VERY BADLY DAMAGED package, with several parts of the item missing from the package. They INSISTED that I return the remaining parts of the item to an address in France. I provided all proof of the damaged package, the remaining parts, the return shipping label, and proof of delivery of the returned package to France. They are refusing to refund my return postage costs. The only response that I receive is a Copy & Paste generic message.”

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Posted 1 month ago

““My progress had been stalled for weeks, but TRAZEVAULT.ORG completely changed that. Their team offered genuine support, consistent communication, and effective solutions that helped me get back on track.”

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Posted 1 month ago

“I ordered an item, it was damaged so I asked to return it. Aliexpress asked me to pay for return shipping and they said that I will be refunded. I spent £8.09 to return the item, and after multiple emails and Web chats, they are saying that I haven't provided enough evidence to offer a resolution. I provided the label, invoice and screenshot from courier website. Aliexpress is a scam, their free returns policy is a fairy take. Avoid buying from this platform.”

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Posted 1 month ago

“Sent a faulty bike, refused to take it back unless I PAY for postage when clearly it mentions free return anyway but even more worthy of free return if it's faulty. No solution from seller OR aliexpress. Really distressing to say the least”

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Posted 1 month ago

“Ich habe bei AliExpress einen Ersatzteil-Artikel für meinen HP M377 Drucker bestellt (Zahlbetrag 103,43 €). Laut Artikelbeschreibung sollte das Teil kompatibel sein — das ist nicht der Fall. Ich habe innerhalb der Frist eine Rückgabe eingeleitet, da das gelieferte Teil nicht passt und somit falsch beschrieben ist. Dennoch wurde mir nur ein Teil-Erstattungsangebot in Höhe von 25,86 € angeboten – obwohl ich nicht zugestimmt habe und ein vollständiger Ersatz bzw. Rückgabeanspruch besteht. Ich habe niemals ein „partial refund“ Angebot akzeptiert. Der Fall wurde geschlossen, obwohl ich den Artikel zurücksenden möchte und Anspruch auf die volle Erstattung habe. Ich fühle mich von AliExpress im Stich gelassen: Rückgabe blockiert, Kunden-Support reagiert dürftig, Plattform scheint eher den Verkäufern zu helfen als dem Käufer. Empfehlung: Sehr vorsichtig bestellen — bei falscher Beschreibung oder Rückgabeanspruch kann es schwieriger werden, als man denkt.”

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Posted 1 month ago

“They took my money, didn't deliver the goods and then asked for a picture to prove the goods didn't arrive... they are not a good business”

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Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Aliexpress Reviews