Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,372 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 18th September 2025

674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased a product on June 9th till today i have not received the product. From September 9th I was supposed to be eligible to get a refund - I opened a dispute and all I get is lies - order number was 1113621315071240 the question bellow is not relevant till now did not get the product and did not get my refund”

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Posted 3 hours ago

“Huge thanks to Mrs. Bruce Nora”

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Posted 1 day ago

“Thanks to brucenora 254 -@ g mail .com i got my lost funds”

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Posted 1 day ago

“Honestly its getting sad by the moment. I order from AliExpress for few years now with an average of $100 - $300 a month, business account and a subscription to their V.I.P program. Normally they have been supportive of small items defects / issues, recently I've ordered 2 units of an expensive item. when the package arrived, I got only 1 unit instead of 2, a simple mistake sure. I contact the AliExpress and they keep refusing my refund, they keep telling me to pickup the package and play stupid games with me, even though I repeatedly tell them that I DID PICKUP the package, however, the issue is the fact only 1 unit came instead of 2. Via live support, 5 times already they promised it was a miss understand and they escalate my tickets, I wait over 24 hours for a reply and guess what .. they tell me "NEED MORE EVIDENCE". I even escalated the issue with their higher ups, and still getting the same reply, asking me to give more evidence. Same answer. In fact, you can easily see in the picture the package wrapper is super small and can't even hold more than 1 unit, that alone should be enough proof that I go scammed. What other evidence could I possibly provide? literally, I was the one who pickup the package, the package is not lost and there was 1 item instead of 2. No other evidence in existence. Anyway I warned them that if I won't get a refund then I will make this post and spread it everywhere. Hope it was worth the $20 bucks they stole from me.”

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Posted 1 day ago

““Recovery Made Possible Paradigm Recovery Firm,,”

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Posted 2 days ago

“My bio team restored all my funds”

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Posted 6 days ago

“No refund for an item i never recieved .”

Aliexpress 1 star review on 8th September 2025

Helpful Report

Posted 1 week ago

“I sent back a faulty computer that was under warranty, the seller agreed to fix it , i registered the post, notified AliExpress of this, and they agreed. ( months later I'm down 900 euros for the computer I shipped back for repair and aliexpress basically told me to go F myself. This after showing all contact e-mail between the seller and myself, which proves without a doubt I was ripped off”

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Posted 1 week ago

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Posted 1 week ago

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Posted 1 week ago

“CAPITAL recovered (fraud shield recovery inc good =job)”

Aliexpress 1 star review on 4th September 2025

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Posted 1 week ago

“They simple just started cancelling all orders I made. No explanation. No customer service, just a bot.”

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Posted 2 weeks ago

“I ordered fridge container with small tap but only tap arrived,RIP OFF!”

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Posted 2 weeks ago

“I regretted to purchase items on Ali Express as I feel that they just scammed me. I had to return an item and Ali Express agreed that the seller was required to cover the shipping cost. The product was $32.44, but the shipping fee was $72.42. I had to pay upfront which I didn't feel comfortable. I spoke with Ali Express at least twice and they kept re-emphasizing that I would get reimbursed. Finally, I mailed the product on July 28, 2025 and provided the shipping details. I waited over a month and had to contact Ali Express to get my product refund. And now they refused to reimburse my shipping cost because I didn't provide "sufficient document". Canada Post only provided a receipt (included the shipping cost, tracking code) and now they said this is not enough evidence and closed my case. I am a single mother with an 8 months old baby. Not to talk about the hassle that I went to Canada Post back and forth, and now I lost money from my own pocket. Although you may think that I only lost $40, as a single mother and no stable income, it is really affecting me financially. I sincerely warn other consumers that don't fall into the Ali Express trap as their consumer protection plan doesn't exist.”

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Posted 2 weeks ago

“sent wrong product and refused to correct error i ordered a battery and was sent a completely different product. my order number was not on the package i was sent either. i contact aliexpres who ask for a video of the product i was sent, which they get. then they ask for a picture of the package and the product, which they get. then i am told that they have carefully assessed the material, are closing the case, will not correct the error and i am left with the wrong product. i have never tried that before. the order number is 3057363209985230”

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Posted 3 weeks ago

“Totally unless support.... you get bad quality and nothing you can do about it.... don't buy there !”

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Posted 3 weeks ago

““Funds Recovered Fast With Paradigm Recovery Firm””

Aliexpress 1 star review on 21st August 2025

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Posted 3 weeks ago

“The last month I purchased 7 bottles (50 ml ) of Methylene Blue in AliExpress, from two different sellers, all of which contained a blue substance that is not Methylene Blue in any way, and which may be harmful to health.”

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Posted 4 weeks ago

“Bad delivery of my parcels. I had much expectation though”

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Posted 4 weeks ago

“Your money,your victory.....”

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Posted 1 month ago

Aliexpress is rated 1.4 based on 3,372 reviews