Aliexpress Reviews

1.5 Rating 2,551 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,551 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 22nd April 2024
Dumb Girl Who Shouldn’t Have Ordered From Here!
Aliexpress 1 star review on 19th April 2024
Anonymous
378
Anonymous
Anonymous  // 01/01/2019
BBB.... CHECK IT OUT. Stay away from this site Stay away from this site Stay away from stis site Untrustworthy site. Waste your $$$$$$$$$.
Helpful Report
Posted 3 weeks ago
I wish someone can launch an investigation to identify if the seller is defrauding me or if AliExpress is also in on this. The seller messaged my account that the product (treadmill) was not available and if I would change to a lower cost one. Since I did not see the message, I did not reply. The next thing I knew I received an email from AliExpress stating that my order was delivered and gave me a Fed Ex tracking number including routes/time stamps. I searched on Fed Ex using the tracking number and found a different product (office chair) delivered to a different location (not my front door). I called and the Fed Ex rep told me that particular tracking number did not match my name and address and that the shipper gave me the wrong tracking number. I reported this to AliExpress and AliExpress said that since my order status was "partially shipped," I could not file a dispute!!! I contacted the seller and the seller said there was a shortage and to wait instead of rendering my refund request. Both the seller and AliExpress ignored their email notification that stated the delivery had been completed and a phony route history was created using an erroneous tracking number. I have reported this to my credit card company. I really wish there is some kind of international law enforcement to deter thieves like them.
Aliexpress 1 star review on 3rd April 2024 Aliexpress 1 star review on 3rd April 2024 Aliexpress 1 star review on 3rd April 2024 Aliexpress 1 star review on 3rd April 2024
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Posted 3 weeks ago
I bought 2 pair of climbing shoes for £75, because size doesn't fit so I returned 2 pair of climbing shoes for full refund, but it end up with £29.04 refund only. They did not give me full refund so I lost £35 for nothing!!! I 100% sent 2 pair of shoes in one parcel and they said item missing. They were so dishonest!!! People's always said Chinese apps can not be trust and now I learn the lesson from AliExpress, this is the way how they taking money from customers!!! Beware this app!!!! Date of experience: 31 March 2024
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Posted 4 weeks ago
This company takes your money and never delivers the product,,then the refund process takes forever and inthe end you rarely get your money back, it a China business so they are not held accountable,,,they just take our money and use it for as long as they can get away with it , if you are reading this trust it ,don't tie your money up with these people!!!!!!
Helpful Report
Posted 4 weeks ago
AliExpress just protect their people not customer, they never investigate your case. they just see tracking was delivered and picture from seller. did not know that tracking number was of someone else and picture is their front door. ( because seller input tracking number of someone else add it to your order).
Aliexpress 1 star review on 28th March 2024 Aliexpress 1 star review on 28th March 2024
Helpful Report
Posted 1 month ago
Open your eyes, free return is fake, this seller retain your money, never they make refund money customers, you need request at your bank with dispute transaction. If you have other options for purchase item on other website...please not use this merchant. Free shipping, free return is fake.Open your eyes... be careful. !!!
Helpful Report
Posted 1 month ago
dumb incompetent customer service,sellers are the same way. i was scammed out of 81 dollars and i just realize their customer service are bots. Stupid me.I have learned my lesson.
Helpful Report
Posted 1 month ago
100% perfect scam, they are cheated please avoid 100% money west 100% time West❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎❎ don't trust this scam
Helpful Report
Posted 1 month ago
If you order, you're taking a chance. You might not get it or your refund . I never received a package.
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Posted 1 month ago
Took my money. No refund and closed my account
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Posted 1 month ago
Ali was really good last year, this year with things that I have bought and needed to open claim due to not getting the right item I paid for or item came broken... I lost every case even tho I was able to show them photos of broken item or wrong item sent... And if they did approve of the return, I had to pay for return shipping and I also only had 8 days to send back to China or no refund would happen... Already setting you up to fail as it takes more then 8 days..! What a joke and waste of time and money..!
Helpful Report
Posted 1 month ago
Run and run fast from this website if you see anything that will not fit in a standard shipping envelope. They scam people with emails that everything is going as planned and the you receive email stating delivered and signed for. Customer AI is garbage, they go round and round not giving you any help just to send you back where you first started from. Look at Rich Five store. There website just has trinkets for sale, but have adds with better merchandise all over Google for hundreds of dollars but never deliver but claim it was and will not refund money. Aliexpress is scam using deceptive practices. If it was an American company the government would shut then down.
Helpful Report
Posted 1 month ago
I spent over four hours chatting with customer service over three occasions, each time being told I was getting a refund. No refund came and all I have are defective goods (electronic) that won't turn on and clothing that is meant for a child when it was ordered for a large adult. Waste of time, money, and effort to send goods back/ get a refund. Do NOT buy anything on this site. Sadly, China's economic state is affecting their truthfulness in business.
Helpful Report
Posted 1 month ago
If there was an option for zero stars I would have selected it AVOID!!!!!! They take payment and do not deliver Status says returned to sender - even though we were open when they apparently tried to deliver This didn't happen once, but twice! Opened a case for a refund and they refused
Helpful Report
Posted 1 month ago
Terrible and unprofessional! Item ordered January 25 and never shipped. Requested a refund in multiple chats with customer but never received. Completely unreliable company that won’t refund money
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Posted 1 month ago
Feel like I have been scammed, no goods, post office said undelivered due to incomplete address so they sent it back, no refund as ali express said it was post office fault, this has happened twice.
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Posted 1 month ago
Ripped off from” Auto elite store “on AliExpress… very hard to get any resolution if things go wrong… cannot recommend …. There are very dishonest sellers and Eva ( their bot will be no help) beware ! Beware !! Beware !!!
Aliexpress 1 star review on 12th March 2024
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Posted 1 month ago
Terrible Customer Service and Lost Refund - Avoid AliExpress! I'm incredibly frustrated with AliExpress and their complete disregard for customer satisfaction. I placed an order nearly 3 months ago and it never arrived. When I finally opened a dispute, I specifically requested a refund to my AliExpress account credit for future purchases because the card I used for the order is now canceled and lost. Here's where things get outrageous. Despite my clear request, AliExpress went ahead and initiated the refund to the deactivated card! Now, they claim they can't stop the refund and credit my account instead. This means I'm likely out the money entirely thanks to their inflexibility. I contacted their live chat support, hoping for a resolution. The agent was completely unhelpful, refusing to take any responsibility and basically blaming me for the situation. They claim they can't intervene even though I specified my request at the very beginning of the dispute process, just 7 hours ago! This whole experience has been a nightmare. AliExpress' lack of customer service and inflexibility is appalling. They prioritize their policies over basic customer care, leaving me with a lost package and a refund I can't access. Avoid AliExpress at all costs unless you enjoy gambling with your money!
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Posted 1 month ago
Orded a suit, but never received the suit! Now i askt for my money back, but will not get it back? They ripped me off!
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Posted 1 month ago
They dont want to make return and i will open case with visa against them
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Posted 1 month ago
Aliexpress is rated 1.5 based on 2,551 reviews