Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,387 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,387 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an item stuck in customs, it is way past the delivery date. I was refused a refund and didn't get a delayed delivery coupon. They are also advertising 2 different prices for the same item.”

Helpful Report

Posted 4 months ago

“Scammed by AliExpress – Terrible Customer Service and Fraudulent Practices I’ve been using AliExpress for a couple of years without major issues—until recently. I ordered three cat brooches, but instead, I received a ring. I contacted customer service and submitted a return request. I tried every available return reason: “No longer needed” – Rejected “Missing parts” – Rejected “The description is misleading” – Rejected Each time, I submitted all required documents: photos, videos, seller communication, tracking info, and even official documentation from the logistics company. Each time, I was told it was insufficient. The customer service chat was completely unhelpful and repeatedly misled me. Even though the purchase was under Choice Policy, I was told I’d be charged $10 per return label—but the label never generated. Now I’m being pushed to return the wrong item to Hong Kong at my own expense ($30), for a $10 purchase. This is a scam. It’s fraudulent, unprofessional, and completely unacceptable. AliExpress places the entire burden of proof on the customer, only to reject claims and wear you down until you give up. It leaves you feeling scammed, frustrated, and frankly, insulted. I highly do NOT recommend AliExpress. After this experience, I will never buy anything from them again.”

Aliexpress 1 star review on 8th June 2025

Helpful Report

Posted 4 months ago

“My 12-year old son ordered pants and shorts from AliExpress. 3 pants and 1 short were way too big and there is no possibility to return the items. Only two sellers out of 4 replied to my refund requests telling me to send back the items to China. It would cost more than the price of the items! There is no return labels with the deliveries. Fortunately, there are two items that fit. I also contacted AliExpress customer service about these issues and they couldn't help. Also, the quality of the clothes was disappointing. In conclusion, it is a waste of money. It was our first and last experience with AliExpress. They don't care about customer service and satisfaction. We have higher standards in North America and are not used to this way of doing business.”

Helpful Report

Posted 4 months ago

“They lost 7 of 9 parcels I have returned in their warehouse and denied returning my money. Practically stole from me hundreds of pounds. Absolute scam!”

Helpful Report

Posted 4 months ago

“Recently purchased 9x lights from Ali Express Only 7x turned up and they refused to deliver the two missing lights or refund. NOT GOOD SERVICE Order No. 8200094498462073”

Helpful Report

Posted 4 months ago

“Don't order from this place. They don't like to give your money back. When the seller is a scammer, they just give you credit. And if you don't plan on shopping there again like me. Well, I guess you're not getting your money back.”

Helpful Report

Posted 4 months ago

“Placed order .said it shipped. Delivery date 05-28-2025 now 05-30-2025 no package. Tracking # not moving ! Can send me emails everyday to buy something else. But can't send emails to tell me where my package is !! Would not buy from them again!!”

Helpful Report

Posted 4 months ago

“Very bad customer service, I paid via Paypal and never received the order. I would never order again.”

Helpful Report

Posted 5 months ago

“order was never delivered. system market it as complete. Tried to get info on delivery but unsuccessful . trying to reach someone was hopeless.”

Helpful Report

Posted 5 months ago

“Never received product. Then I was told that the tracking number that was attached to my order was was for a different address and even a different name period and they don't know what happened to my order! I was given a refund but not a total refund! Gave them a second try. And I am still waiting for my product that was supposed to be delivered.May 12th today is May 24th!”

Helpful Report

Posted 5 months ago

“I made a withdrawal request and didn’t receive any response for several days. Shortly after, the balance in my wallet suddenly went missing. After a week passed without any clarification, I contacted support through the email in my bio, and they were able to help me retrieve the lost funds. While the issue was eventually resolved, the lack of communication during the process was frustrating and concerning. Clearer updates and faster response times would have made the experience much less stressful. I hope steps are taken to improve support and transparency for future users facing similar issues.”

Helpful Report

Posted 5 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Aliexpress 1 star review on 23rd May 2025

Helpful Report

Posted 5 months ago

“Bought several bricksets from them. All were missing pieces which I bought from a brick store out of my own pocket. Asked for partial refund, and was denied 3 times. They wanted the competed sets returned instead. At which point I'm out the money I spent on replacement bricks. Avoid this app at all costs.”

Helpful Report

Posted 5 months ago

“"Never Buying from AliExpress Again – Printer Arrived Faulty, No Resolution" I purchased a UV DTF printer from All-PRINTER PARTS Store through AliExpress. From the beginning, the printer did not print properly. After reporting the issue, the seller sent spare parts, but they were also faulty. Even the seller later admitted the parts were defective. AliExpress eventually approved a full refund with return. I was ready to return the item, but the courier refused to pick it up due to the large size of the box (over 50kg) — something completely out of my control. I immediately informed AliExpress and asked for an alternative return method, but they ignored me and left the case unresolved. Now it's been over 90 days, and I’m still without a solution. This is not just the seller’s fault — AliExpress failed to support me or take responsibility. I’ve filed an international consumer complaint (econsumer.gov) because I was denied my right to a proper refund. Extremely disappointed with both the seller and AliExpress. I do NOT recommend purchasing expensive equipment through this platform.”

Helpful Report

Posted 5 months ago

“Very bad customer service they send you faulty products and don't refund you”

Helpful Report

Posted 5 months ago

“Will never purchase another item again from AliExpress”

Helpful Report

Posted 5 months ago

“Omg take your money, no items and no refund”

Helpful Report

Posted 5 months ago

“You said that my parcel,a tool kit,had been delivered & showed a phoney photo to verify it. Your reputation as an honest retailer has nose dived & I will make sure that as many people as possible never deal with you.”

Helpful Report

Posted 5 months ago

“They refuse tp send a return label for defective item. Aliexpress have made me jump through hoops for two weeks now: first I have to upload photos, then they require a video, then they finally say the defective items can be returned but tell me to organise the return shipment myself and give me some obscure address in China. Sorry, this is not acceptable! AliExpress has gone downhill in both quality of products and service. I will stick to Temu from now on.”

Helpful Report

Posted 5 months ago

“Don't trust AliExpress. Bought a pair of shoes that the seller guarantees are genuine. I got a pair that is made of cheap plastic. Contacted the seller. He offered me 7USD for silence and to keep the shoes. Contacted AliExpress about their decision to send the shoes back with shipping that I will pay 25 USD. No one apologized to me and the shoes are still available for purchase as genuine leather shoes.”

Aliexpress 1 star review on 30th April 2025

Helpful Report

Posted 5 months ago

Aliexpress is rated 1.4 based on 3,387 reviews