Aliexpress Reviews

1.5 Rating 2,551 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,551 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 22nd April 2024
Dumb Girl Who Shouldn’t Have Ordered From Here!
Aliexpress 1 star review on 19th April 2024
Anonymous
378
Anonymous
Anonymous  // 01/01/2019
Didn’t receive item, seller wouldn’t provide tracking, informed me delivered and signed for, no one was home to sign and it wasn’t delivered. Seller would NOT provide USPS tracking number but kept telling me to contact USPS. That’s IMPOSSIBLE without a tracking number. Sent me dead hyperlinks. Then AliExpress, in dispute process, asks ME to provide tracking info or otherwise prove it wasn’t delivered. They don’t seem to understand now shipping and customer service works. Run away from AliExpress, it’s TERRIBLE.
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Posted 4 months ago
Don’t buy from AliExpress is totally scam I loved AliExpress but they started to scam money they didn’t sent product and AliExpress steal the money too they not refund ,be careful
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Posted 4 months ago
If I could give a zero I would. I’ve never done any business with this group, but my account got hit for over $600. The bank tracked it back to Ali. There’s no contact information for them. This place is a 100% scam. it should be looked into by the US government.
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Posted 4 months ago
AliExpress are THIEVES!! You stole my money! i have tried everyday for 8 consecutive days to sort it out but your system is designed so that no communication with a person can be made, only AI that is programmed to frustrate you out of trying anymore. SHAME on you! You disgust me!
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Posted 4 months ago
I never received my order Never received my refund back
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Posted 4 months ago
AliExpress sent an item to an identical street address in a different city. Understandable mistake. But when I asked for a refund, they asked me to prove the item got there. They refused the refund unless I could get a letter from USPS proving I didn't live there, that the item had been delivered to that city and not mine (They claimed tracking numbers weren't enough) and frequently wrote back "Prove it" when I contacted customer service about the item not being delivered. They demanded "photos" of the missing items in order to submit a claim. Their respondes were automated and copy/pasted. Even after they acknowledged it was the wrong address, they asked if I could have "family memebers" try to get it for me, or have USPS "pick it up" from a city 6 hours away instead of refunded an $11 item. I would not trust them in future based upon that poor service.
Aliexpress 1 star review on 9th December 2023 Aliexpress 1 star review on 9th December 2023
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Posted 4 months ago
Scammers When ordering and paying for the goods, the seller simply issued a fake tracking number and did not send the parcel. At the same time, the support service simply lies - that the seller sent the goods, although when tracking the tracking number is clearly written "The seller did not send the order" When purchasing on this platform, be prepared for the fact that half or more of your orders will not arrive (they will simply not be sent, or will get stuck in some transport hub) and you will waste time and money.
Aliexpress 1 star review on 4th December 2023
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Posted 4 months ago
SCAMS SCAMS SCAMS Manche Anbieter sind ehrlich. Sehr viele jedoch nicht. Ständig wird man belogen, selbst wenn man direkt nachfragt. Das schlimmste daran ist, dass Aliexpress vermeintlich nichts dagegen unternimmt und die Betrüger sogar durch ihre eigenen Mechanismen schützt. Man kann beispielsweise nur 15 Tage nach Erhalt der Ware eine Bewertung abgeben. Wenn einem das Produkt gefällt, ist diese positiv. Wenn einem das Produkt nicht gefällt, weil beispielsweise (vorsätzlich) die Beschreibung falsch, schickt man es zurück. In diesem Fall kann man jedoch KEINE Bewertung schreiben. Es ist schlicht nicht möglich. So hat dann jeder Müll quasi 5 Sterne.
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Posted 4 months ago
Beware they refuse to refund my money for the steering wheel cover. See photos below, it does not fit the wheel. https://www.aliexpress.com/store/1101937143?spm=a2g0o.order_detail.order_detail_item.1.46eaf19cvGIw6p
Aliexpress 1 star review on 1st December 2023 Aliexpress 1 star review on 1st December 2023
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Posted 4 months ago
No integrity. Cheap knockoffs that doesn't match the description or the pictures shown, and sometimes they are not even cheaper than the legitimate products. Customer service is horrendous, they wouldn't refund less than 5 dollars of products that arrived damaged, even when I provided them with photographic evidence. Comparing their return policy with a well-known shopping site that starts with A, is akin to night-and-day. Since they take forever to ship as well, you will be wasting your time AND money.
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Posted 4 months ago
You will never get the order delivered. It's scam. Customer service is trash. My order not got delivered but they won't refund. If you ask for refund they need proof from my local post's letter that I haven't received it. But they use their own delivery still they asking for the letter. Item still in China as per the tracking. Such pethetic customer service. Never ever going to use aliexpress
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Posted 5 months ago
I ordered 3 items. Gold cake knife and server, received a stainless steel with a clear plastic handle. I ordered 12 cake forks with a dragon fly on the handle and received 12 forks with starfishes. The 3rd order was right. I contacted customer service and got absolutely no results. It is just wrong.
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Posted 5 months ago
Beware of Aliexpress when buying products from them. I placed an order for a PC mouse in October 2023, and up till now I haven't received it. Despite the seller (Store Nr.1102600091) assuring a 10-day delivery for the item, the tracking information indicates that the mouse is still at the DHL depot. The seller is advising me to be patient, suggesting that it might arrive at some point. I contacted DHL, and they told me that it might have been lost. According to the policy of Aliexpress I have to wait six months before I can get a refund. There is nothing I can do in that case.
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Posted 5 months ago
shocking slow postage. often something doesnt arrive and very hard to get a refund. Much of what is listed is confusing and unable to contact seller.
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Posted 5 months ago
I’ve ordered many things from Ali Express and had mixed results. Things are cheap but you do get what you pay for in quality. I’ve had several cases of items not arriving for which getting a refund is very difficult. My last purchase offered free returns, which I used returning following the directions on the site. The item was received but no refund issued. No opportunity to dispute this and no option to speak to anyone. Be prepared to loose money and receive no support!
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Posted 5 months ago
I had a horrible experience in buying from AliExpress. They do not take any responsibility of items purchased from their site. They have bad companies selling garbage on their site. Customer service looks very 'nice' in answering your questions, but do nothing to keep their promises, in fact they will turn around and backstab you. This is bad for China's image. Please do not buy anything from AliExpress. They are thieves and robbers.
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Posted 5 months ago
Watch out this Christmas, AliExpress are doing Choice shipping with free returns but it's not free. For example I bought 4 items that came to £16 and few pence, the seller sent me 4 wee thing that would only be worth a couple of pounds. Nothing like I ordered.They might as well sent me nothing. You will lose your order because I opened a case with AliExpress and they gave me return address in the UK that doesn't exist. Have been scammed by the seller JOOYOO Fishing Store and AliExpress . Date of experience: 20 November 2023 Left a review with Google play and Trusted pilot.
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Posted 5 months ago
Never shop here again . The customer service is very bad . I order some thing in here . But I’m want return some .I’m talk with them.I need label for item . They not helping me .no never 👎
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Posted 5 months ago
Did not receive my order but I did receive an email claiming that I signed for it. Beware.
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Posted 5 months ago
Please don't buy from this horrible company!! Have the worst experience in my life!! Waited one month for boots to arrive and they look like they are made from paper. I sent a note that the Quality is very poor and would like a refund. They sent me a message back saying No refund case closed!! Terrible experience the whole Way.
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Posted 5 months ago
Aliexpress is rated 1.5 based on 2,551 reviews