Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,359 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,359 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 5 star review on 26th August 2025

Sksms

Aliexpress 1 star review on 21st August 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you”

Aliexpress 1 star review on 31st July 2025

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Posted 4 weeks ago

“A new trend with Aliexpress is canceling the order due to shipping issues 2 weeks after collecting the money and it happened to me twice so far. Very unprofessional”

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Posted 4 weeks ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

Aliexpress 1 star review on 23rd July 2025

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Posted 1 month ago

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Posted 1 month ago

“My worst online experience ever. The package came torn open and of course the hardware screws were missing. I only asked for screws resent and they do not have such service. I am stuck with the item without assembling hardware. Temu is way better.”

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Posted 1 month ago

“Thanks to brucenora 254 -@ g mail .com i got my lost funds”

Aliexpress 1 star review on 20th July 2025

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Posted 1 month ago

“They don't refund bad orders. I've been testing them out for 2 months now, and their refunds policy is horrible. They constantly send wrong/damaged products. CONSTANTLY!!!! still not been refunded”

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Posted 1 month ago

“Still having bad experience with Ali Express!! Cancelled my order as it was supposed to be here 070125, recieved message would not be here until 100125, i cancelled the order and the seller keeps reinstating order and Ali Express is giving me the run around! I guess because it was 200 dollar purchase!! Absolutly a disgrace!!”

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Posted 1 month ago

“TOP-RATED EXPERTS IN RECOVERING LOST FUNDS”

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Posted 1 month ago

“On the AliExpress platform, it is almost impossible to find a single criterion of quality, on any level. I have concluded this from the experience of dozens of purchases, unfortunately.s”

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Posted 1 month ago

“Awful user experience I ordered a ceiling lamp for $150 that arrived with a delay of several weeks and was also damaged, with some critical parts missing. AliExpress rejected my request for a refund. I tried to appeal with no success either.”

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Posted 1 month ago

“I returned a product that was of poor quality. They promised a refund including for the postage. I used royal mail tracking service. The refused to refund me any money saying the royal mail wasn't adequate proof of postage, and closed my case.. it is only after when checking reviews that I see this is a common complaint with them. I will now delete their app and block them!!!!!!”

Aliexpress 1 star review on 5th July 2025

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Posted 1 month ago

“Thank you”

Aliexpress 1 star review on 4th July 2025

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Posted 1 month ago

“I bought an electric scooter from Mankeel’s official store on AliExpress. After just 10 months, it stopped working. Since it came with a 1-year warranty, I contacted the seller. They requested a video showing the defect, which I sent — clearly showing that the scooter does not turn on. Despite this, they told me the proof was “not effective,” without giving any reason why. I specifically asked customer service why the proof was denied, but they gave no explanation. It felt very suspicious — as if they only asked for proof just to say it wasn’t good enough no matter what. It didn’t even seem like they watched it. What’s worse is that they dragged the process out until the return period expired — which they then used to justify closing the case. This makes the entire process feel intentionally dishonest. If the return period is over, then the "effectiveness" of the proof should not even be relevant — the product is still under warranty, and I followed their instructions exactly. On top of that, I contacted AliExpress customer service 6 times. Several times, they simply ended the chat without answering my questions. The support feels completely fake — they don’t actually help, they just delay and close the case. When I finally got a response, it was vague and unhelpful. No one took responsibility or explained anything. I strongly advise against shopping on AliExpress. If something goes wrong, neither the seller nor AliExpress will support you — even if your case is valid and you're within the warranty period. This experience has been extremely frustrating and unfair.”

Aliexpress 1 star review on 2nd July 2025

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Posted 1 month ago

“My experience with this website has been profoundly disappointing and raises serious concerns regarding consumer protection and ethical business practices. The platform fails to offer any form of buyer protection, refund policy, or product warranty. Despite multiple attempts to resolve the issue, there was no accountability or customer service support provided. The items received were entirely different from those advertised — both in appearance and specifications — which indicates deliberate misrepresentation. This is not merely poor service; it constitutes deceptive conduct, bordering on fraud. Customers are led to believe they are purchasing quality products, only to receive substandard or unrelated items, with no recourse to recover their funds. I consider this platform a complete waste of money and a potential scam. I strongly urge authorities and relevant consumer protection agencies to investigate this business, and I advise others to avoid engaging with this website under any circumstances.”

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Posted 1 month ago

“Ordered a circular saw that stated shipped from the USA. Weeks later the website showed that it has not shipped. Online chat stated they have to wait for seller to approve a refund. Still waiting. Will contact CC and hope for a refund from Capital One. Stay away from Aliexpress.”

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Posted 2 months ago

“I bought four plush toys from the same seller. I waited 42 days and received only two. When I contacted the seller to ask where my other two were, I discovered a package had been delivered a MONTH before - but I never got it. When I asked WHY they sent my items in two packages packages and a month apart - I got no answer. They said they'd refund me but DIDN'T. Ali Express than only refunded me for one, and not the other- yet they were in the SAME missing package! Ali Express GUARANTEE shipping within 30 days or a full refund- no mention of this in their reply to me. They simply refused a refund and maintain what I ordered - is what I got, despite refunding me for ONE missing item. APPALLING CUSTOMER SERVICE 👎 I AM DELETING MY ACCOUNT. COMPLETELY UNTRUSTWORTHY - WILL NEVER ORDER FROM ALI EXPRESS AGAIN. Slimy and dishonest.”

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Posted 2 months ago

“Terrible company policy. Terrible customer service. Don't expect a refund if your goods are unsatisfactory. I purchased some items from them, which were misrepresented by the vendors and the items were not what we ordered. Customer service people don't speak English well and even though I received the wrong items, they would not refund my money. Don't buy from this company.”

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Posted 2 months ago

“I had an extremely frustrating experience with this company. Despite my order being placed back on May 13, the merchandise has yet to arrive. I've been engaged in an endless back-and-forth with customer service, but unfortunately, their representatives seem ill-equipped to provide clear answers or solutions. To make matters worse, I'm still unable to get a refund. I genuinely urge you: steer clear of purchasing anything from Ali. Your time and money are too valuable to waste!”

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Posted 2 months ago

“AliExpress is a terrible company to buy anything from. I got a dress for them which offers free returns. They went back on that and purposefully started stalling me to frustrate me from getting back my refunds. Till date my refund has not been issued to me. They have been ignoring my message telling me to contact the seller who also had been ignoring me. The company is a lie and I would advise that no one patronizes them.”

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Posted 2 months ago

Aliexpress is rated 1.4 based on 3,359 reviews