Aliexpress Reviews

1.5 Rating 2,550 Reviews
11 %
of reviewers recommend Aliexpress
1.5
Based on 2,550 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 25th April 2024
TERRAL AKINS
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 24th April 2024
Umar
Aliexpress 1 star review on 22nd April 2024
Dumb Girl Who Shouldn’t Have Ordered From Here!
Aliexpress 1 star review on 19th April 2024
Anonymous
378
Anonymous
Anonymous  // 01/01/2019
Been a month and no merchandise, this site is a scam!
Helpful Report
Posted 4 years ago
I placed an order. Got an email saying shipped. It never came. Their order history shows no order was placed but I have an order number. Aliexpress seems to have ghosted me now even though I contacted them well within their policy time frame. This seems to be a total scam company.
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Posted 4 years ago
Most trust worthy i have recieved all the goods on time.
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Posted 5 years ago
Never received my package or money back
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Posted 5 years ago
I haven't ordered from them yet, but i have been keep an eye on the reviews. One thing i know, because my cousin has family there, is that China is on lockdown and not allowed to leave their houses because of the Coronavirus. So i dont see how they can go to work, fill orders, ship them etc. This will have a huge impact on people's orders and responses from this company. Maybe they can come back from this when it's over. I wish everyone luck and i hope you guys get your items.
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Posted 4 years ago
Absolutely AWFUL. I cancelled my order the next day or so after making it because I paid extra for shipping- it said if I paid $5 more it would ship between 5-7 days, but then it said it would be 14 days for shipping. So, I cancelled my order and planned on repurchasing it, without paying extra for shipping. I never received my money! Have messaged the seller 5 times now, they read my messages but don’t respond. Still haven’t received my money.
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Posted 4 years ago
PLEASE DON’T ORDER FROM THIS COMPANY. THEY FAILED TO MENTION ON MY CHECK OUT PAGE THAT THEY WERE ATTENDING A CHINESE FESTIVAL FOR 2 WEEKS AND WHEN THEY GOT BACK TO WORK, MY PACKAGE WAS NEVER SENT OUT! I IMMEDIATELY REQUESTED FOR A REFUND AFTER WAITING FOR 3 WEEKS AND NOW WAITING ON THE REFUND! WHEN YOU HAVE ISSUES, YOU CAN’T TALK TO A LIVE PERSON SO YOU CAN ONLY CHAT AND THEY HAVE ALL THE ANSWERS PRE RECORDED!! FIND A MORE RELIABLE COMPANY WHO CAN PROVIDE BETTER CUSTOMER SERVICE IN THE STATES!!!!
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Posted 4 years ago
Website favors scammers in china. Lost hard earned money.
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Posted 4 years ago
Keep away from Venter Store. Little greedy lying store. Thay take your order and than they have 50 days to process it. If in the meantime the price of your item goes up they will never send it to you, instead they will sell it to someone else at higher price.
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Posted 4 years ago
I don't know what is the reason for so many negatives reviews. It's been years that I'm ordering stuff on ali express, and almost everything has been delivered, with enough protection for packaging. For unknown reason, some stuff have never arrived to my home, but i was able to ask refunds and receive them without problems. Wondering if one star are fake review ?
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Posted 4 years ago
This is a crooked web site. The price that appears in your credit card bill is higher than the price when you click on place this order. This is called an unauthorized charge. Be prepared to cancel your order if this happens and/or file a charge back complaint with your credit card company. Also, NEVER use your actual credit card # when ordering here or at similar web sites. Always use a single use credit card # that limits the amount and the expiration attached to it, IF your credit card company offers this option for your credit card.
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Posted 5 years ago
They give sellers 20 days to reply. I got on vacation for 3 days and come back to them closing my case with no way to respond, because they needed additional evidence. They lost a customer over $30 and get a 1 star review. Luckily I didn't lose as much as some of these other reviewers. They use to have great customer service. Not so much anymore.
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Posted 5 years ago
Run as fast from this site. If you have any issues there is ZERO customer support. My shipment got lost and I am still waiting on a refund.
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Posted 5 years ago
I don’t know if anyone has gone through this. I purchased something there one time and my second time they are telling me to send them my bank statement, driver’s license or passport for verification before I can buy at their website. What???? I have never heard this in my life anywhere. Who does that? Are they scams or what? I don’t know who will ever send those life documents to buy china goods. Damnnnn! This site has to close down. I think they are scam!
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Posted 5 years ago
I have been using aliexpress for years now ! I like it a lot . I dont buy their clothing since i know its not gonna be a same as picture but i buy everything else amd always happy with my purchase!
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Posted 5 years ago
don't ever use this site. It impossible to get your money back after you never received your item. Aliexpress will respond to the first few messages and then stop responding. Their gave very misleading instructions. I think there should be a big lawsuit for this company. Very irresponsible to customers. I purchased over $800 item and according their tracking number the item was delivered to the incorrect state. I was trying very hard to get my money back, and they asked me to provide prove that the item was not send to my address. I asked them to follow the tracking number. I also asked them to prove that the item was shipped to the address I provided! What a comy.
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Posted 5 years ago
I am still waiting on an order I place in October. I contacted the seller and they said say the post office lost it. They said they was going to refund me, and I am still waiting. I have to open another dispute for an order I place in November, they said the post office lost that order too, Really!!!.
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Posted 5 years ago
It's a scam! Do not purchase anything from this site. You will never receive the merchandise or a refund. Just horrible.
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Posted 5 years ago
tl;dr: Very cheap shipping, long shipping times, sells things that are hard to find elsewhere, mixed quality of products because they host third party vendors. Was satisfied with experience, knowing these things. I ordered a product from China that is pretty hard to find online, only found it on this and a couple other sites. The others wanted to charge $20 for shipping, AliExpress charged less than $5. DO NOT expect your order to ship from China to US in a week, mine took almost three weeks. (This was also how long the other sites said they would take, so, not surprised.) Additionally, double check the individual vendor, some are good, some are not. My order turned out great, but I definitely believe all the people leaving 1 and 2 star reviews on things that turned out to be bad quality. I hope they left a review on the vendor's page, I don't think AliExpress does much vetting so it's up to us to look out for each other.
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Posted 5 years ago
The problem is that there is no buyer protection. Recently I bought an ambient air temperature sensor for my car, that gives false readings. In that scenario, I must pay for returning it back. So, the seller can send low quality items and if they are faulty, I must care the extra expenses to give it back. For the seller, there are no consequences
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Posted 5 years ago
Aliexpress is rated 1.5 based on 2,550 reviews