Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,385 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 11th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a great cheater”

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Posted 2 months ago

“Sent me oxygen sensor with connector that does not fit, than asked me to pay for return, don't buy from them.”

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Posted 2 months ago

“Waiting almost for 3 months for delivery, both items are lost and seller not refunding and AliExpress not following their own rolls. this is AliExpress policy: Refund if not delivered after 35 days If your package isn't delivered within 35 days after shipment, you can apply for a refund. If it eventually arrives later, you can keep it with no need to return it. UPDATE ON 6/8/2025 on different report website to : AliExpress responded to my review but those two seller still don’t want to respect the website policy and not refunding the payment and still after 3 months waiting they are asking to wait more ! Order 1: 8201017989656657 : almost 3 months waiting Order 2: 8200653266556657 : more than 3 months waiting”

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Posted 2 months ago

“All thanks to your service”

Aliexpress 1 star review on 6th August 2025

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Posted 2 months ago

“All thanks to your good works”

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Posted 2 months ago

“VORSICHT! Kundenservice im Problemfall ist enttäuschend. Obwohl AliExpress mit 90 Tagen kostenloser Rückgabe und Garantie wirbt, soll ich einen defekten Rasierer (Wert: 17 €) auf eigene Kosten für 30 € nach China zurückschicken. Das macht die beworbene Garantie nutzlos. Der Kundenservice von AliExpress hat keinerlei Interesse daran, Probleme zu lösen. Trotz aller Versuche erhalte ich nur Standardantworten, die von einer Rückgabe ablenken sollen. Bestellnummer: 3055264420357389”

Aliexpress 1 star review on 4th August 2025

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Posted 2 months ago

“AliExpress claims easy and quick resolutions to issues. The shipper posted on the tracker non-delivery of item because ..."recipient refused to sign" for this $11 package. I have never had to sign for packages in the past. I am lucky if AliExpress packages are tossed onto the porch. After several emails back and forth, with repeated AI boilerplate responses, i.e., please send more evidence, AliExpress closed my dispute as "completed." I filed a dispute with my CC and they resolved the issue within hours.”

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Posted 2 months ago

“All thanks to your firm”

Aliexpress 1 star review on 1st August 2025

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Posted 2 months ago

“All thanks to your service”

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Posted 2 months ago

“Thank you”

Aliexpress 1 star review on 31st July 2025

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Posted 2 months ago

“A new trend with Aliexpress is canceling the order due to shipping issues 2 weeks after collecting the money and it happened to me twice so far. Very unprofessional”

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Posted 2 months ago

“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”

Aliexpress 1 star review on 23rd July 2025

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Posted 2 months ago

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Posted 2 months ago

“My worst online experience ever. The package came torn open and of course the hardware screws were missing. I only asked for screws resent and they do not have such service. I am stuck with the item without assembling hardware. Temu is way better.”

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Posted 2 months ago

“Thanks to brucenora 254 -@ g mail .com i got my lost funds”

Aliexpress 1 star review on 20th July 2025

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Posted 2 months ago

“They don't refund bad orders. I've been testing them out for 2 months now, and their refunds policy is horrible. They constantly send wrong/damaged products. CONSTANTLY!!!! still not been refunded”

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Posted 3 months ago

“Still having bad experience with Ali Express!! Cancelled my order as it was supposed to be here 070125, recieved message would not be here until 100125, i cancelled the order and the seller keeps reinstating order and Ali Express is giving me the run around! I guess because it was 200 dollar purchase!! Absolutly a disgrace!!”

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Posted 3 months ago

“TOP-RATED EXPERTS IN RECOVERING LOST FUNDS”

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Posted 3 months ago

“On the AliExpress platform, it is almost impossible to find a single criterion of quality, on any level. I have concluded this from the experience of dozens of purchases, unfortunately.s”

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Posted 3 months ago

“Awful user experience I ordered a ceiling lamp for $150 that arrived with a delay of several weeks and was also damaged, with some critical parts missing. AliExpress rejected my request for a refund. I tried to appeal with no success either.”

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Posted 3 months ago

Aliexpress is rated 1.4 based on 3,385 reviews