Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,290 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got tucked up by Aliexpress, paid for an item using PayPal, had email less than 24 hours later from AliE saying order cancelled as did not receive funds in time, payment is in bank pending, almost impossible to get cancellation code from PayPal, learnt a valuable lesson, if it's Aliexpress or PayPal, they can't be trusted.”

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Posted 2 months ago

“I wish I could give them zero stars. AleExpress claims that returns are guaranteed and it is not true. I've been trying to get a refund for a used item I received; I have sent videos, pictures, and explanations, and they still deny the refund. I will never again buy from China, I'd rather pay more in the USA.”

Aliexpress 1 star review on 21st March 2025

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Posted 2 months ago

“My package was delivered to the wrong house they won’t give me a refund even after I showed proof. Never shop off their app again.”

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Posted 2 months ago

“I had ordered a watch and made the payment for it, then the company said that the watch is not available and will return your money, till now the money has not been returned, neither any message has come, nor any call has come from Ali Express, meaning these people are not worried, they just know how to take the money, even one star is not recommended.”

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Posted 2 months ago

“The worst”

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Posted 2 months ago

“I used to buy fron Aliexpress years back without any issues. In December I purchased something that I never received and the tracking got freeze since Jan 14, 2025. I'm guessing it was due to the Canada Post strike. I openened a dispute, which the seller asked to do for the appropriate course of action. It's been over 3 months and all I get every time I attempted to contact them is their bots talking giving me the exact same answer. It's extremely frustrating. I don't think I'd buy from them anymore.”

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Posted 2 months ago

“Ordered on March 2nd. Still waiting for my order to be delivered. Says it's at local facility as of the 13th. They had no problem taking my money though!”

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Posted 2 months ago

“Instead of receiving a 300 pound generator, I received a small empty box. Now I'm attempting to get my money back.”

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Posted 2 months ago

“Scammers. Dont buy”

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Posted 2 months ago

“The seller did not refund my shipping fee as promised by Ali express and Ali express did not help me get back my money after reporting the issue. I lost £25 to the seller.”

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Posted 2 months ago

“They sent me the wrong item (I ordered a 1 gallon plastic container and they sent me a one pint one). I reached out to them couple times (with picture of item and receipt) but they never responded”

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Posted 2 months ago

“I purchased a product and after months still have not received my order. When I checked it looked like someone changed delivery to self pick up and it was not me. I was told to get an official document from post office which I sent to them. Still haven’t received my refund.”

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Posted 2 months ago

“If you've lost money, don't lose hope! Mrs. Bruce Nora helped me recover mine—contact her at b r u ce nora 254 (@) gmai l.com.”

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Posted 2 months ago

“Absolutely terrible customer service, no resolution to mistakes made by shipping . My order was sent to an address not on my account , nothing was done to correct issue . Buyer beware do not buy anything from this company”

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Posted 2 months ago

Helpful Report

Posted 2 months ago

“They don't care about customers. You have to provide videos and photos if the product you order didn't work out. The shipping and return process if they decide to give you a return takes a long time. It's not worth it.”

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Posted 2 months ago

“I would not buy anything through AliExpress. They are committing theft! The vendor "lost" a $2300 order that I placed back on 8/17/24. I am still battling with them and PayPal trying to get my money back even after the sub-vendor admitted fault. I never had this experience before, and I buy a lot online. I will be on a mission to let everyone know how poor is AliExpress until they rightfully refund my money. As of 3/7/25, this still remains unresolved by Ali Express. I have not received my refund for a product I did not receive through no fault of my own (no cancellation from me, etc.). I will update my review if I receive my money back.”

Aliexpress 1 star review on 7th March 2025

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Posted 2 months ago

“I received a damaged panel heater. Aliexpress claims that I received a refund, which I did not receive, which is visible in the transaction folder "issue refund". For over a month I can not do anything. Neither return the damaged heater to receive a new one nor receive a refund.”

Aliexpress 1 star review on 6th March 2025

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Posted 2 months ago

“They shipped a small plastic bag to me containing nothing of value instead of the large product that I had purchased. When I complained and sent them a photo of the small plastic bag that was left in front of my house as the proof of delivery, Aliexpress ignored me for a week, and then said that I had no proof for my claim. I will not buy anything on Aliexpress anymore.”

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Posted 2 months ago

“Mrs. Bruce Nora helped me recover my lost money! Contact her at +1 ( 2.5.1 ) 3.3.2 98.53 .”

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Posted 2 months ago

Aliexpress is rated 1.4 based on 3,290 reviews