Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,279 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,279 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 19th April 2025

Bassy Brooks

Aliexpress 1 star review on 13th April 2025

Anonymous

662

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's great until you want to get a refund. I'm waiting for my refund for more than 3 months and customer service is not working at all!”

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Posted 2 months ago

“Stay away from this company. They rip you off with cheap products.”

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Posted 2 months ago

“I had a terrible experience with a recent purchase on AliExpress. I ordered two identical 24-head chandeliers, but one arrived defective with multiple issues: broken and missing glass globes, poor packaging, and incorrect product details. It even seemed like a returned item resold to me, as it had no protective film and was poorly packed. When I reached out to customer service, I was only offered a partial refund instead of a proper solution. I made it clear that I wanted to return the defective item for a full refund, but they refused to cooperate. The seller was unhelpful, and AliExpress customer support did little to resolve the situation. I’ve shopped on AliExpress before, but this experience has made me lose trust in their platform. If you receive a faulty product, be prepared for a frustrating dispute process with little support. I won’t be ordering anything expensive from AliExpress again!”

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Posted 2 months ago

“After being scammed by this investment platform, Mrs. Nora helped me recover my money, WhatsApp at +1 ( 2 5 1) 3 32 9 85 3.”

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Posted 2 months ago

“If you want your items in less than 8 weeks don’t hold your breath. They never deliver on or about their advertised date of arrival.”

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Posted 2 months ago

“Recently ordered an item..about 25.00 USD. Never received the item..made several calls TO ALIEXPRESS at least 6xtalked to numerous people...no management to help resolve the issue..very difficult to understand customer service people..Also was given wrong tracking number and was asked to prove that I didn't receive the item..end result....NO REFUND! I feel as though I was ripped off and cheated!”

Helpful Report

Posted 2 months ago

“AliExpress sells through third-party merchants some of which are scammers. I ordered a $106 woodworking tool from a seller named Emercyy Store. They sent a FedEx tracking number that belonged to another order addressed to a different person. My product did not arrive. I had over a dozen back and forth communications with the seller who said they shipped me a replacement. Of course it never arrived either. I finally disputed the charge with my credit card company and Emercyy store submitted documentation showing that the item was delivered, which is was not. Almost 3 months after ordering and still do not have my money back.”

Helpful Report

Posted 2 months ago

“I ordered a model aircraft from AliExpress, and I receive a bag of worthless plastic balls, I've applied for a refund but not got it yet two months later, these people are scammers, it's not worth the hassle and I've lost my money,”

Aliexpress 1 star review on 8th February 2025

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Posted 2 months ago

“Total scam. too many times, they sent me the wrong item or damaged or not working at all and never refunded me.”

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Posted 2 months ago

“They sent me an wbike for 2300 already broken”

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Posted 2 months ago

“Aliexpeess will not allow return of an item that is defective or falsely misrepresented. No customer support at all.”

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Posted 2 months ago

“Dec 26th placed order for several items,one showing expected by 7th March ! No update on tracking since 18th Jan. Still no idea where it is,cust service says 'on the way' .Can't say where it is 'to 'phone courier ' and enquire with an international number,do they speak English ? No reply . So after march 7th I can request refund,assuming it will arrive at some point.10 weeks estimate !”

Aliexpress 1 star review on 1st February 2025

Helpful Report

Posted 2 months ago

“I recently placed an order for several items, and while some were received promptly, I encountered issues with a larger purchase. Although the tracking information indicated that the items were delivered, I did not receive them. I initiated a refund process, explaining that the items were not delivered. Subsequently, I was asked to provide additional photographs to facilitate the resolution, but unfortunately, I am unable to supply images of items I do not possess. After multiple attempts to secure a refund, my request was ultimately denied. I am now facing difficulties in obtaining my funds back, which has been quite frustrating. Thank you for your attention to this matter.”

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Posted 2 months ago

“No delivery of an ordered Makita accu”

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Posted 2 months ago

“Run!!!! Do not order from AliExpress!!! I ordered my dad a radar detector for Christmas and he never received it. The tracking number is to a completely different name and address and I have even proven that by getting a letter from FedEx stating that that was not delivered to the right address and they still won’t give me my money back. I’m finally disputing the charge. Terrible customer service!”

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Posted 2 months ago

“Worst customer service ever. If they don’t deliver, the don’t accept responsibility.”

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Posted 2 months ago

“Because Aliexpress protects bad sellers, but punishes good buyers.”

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Posted 2 months ago

“they refund process takes to long”

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Posted 2 months ago

“Biggiest scam gang Please do avoid!!!! You will have all your money down the drain I have returned the goods. They are finding so many excuses not to refund me. Then editted the comments to Chinese new year delays.then never get back. 3045351813088930”

Helpful Report

Posted 2 months ago

“AliExpress have no respect for customers. Shipping items that are nowhere near as described but doing nothing to put it right. If you get in touch with customer service they are not authorised to do anything. If they can’t answer your questions they simply ignore them, if they do agree to something they renege then deny it. Screen grab everything as they will gaslight and lie. Truly awful company to deal with. They will respond quickly to trustpilot asking for more details but do nothing with them. If you send them more details they just tell you to contact customer service… who cannot go anything! The circle goes round again. Checking trustpilot reviews and another review site where they have only 1.4 stars poor rating, it seems that some reviewers that give good ratings are just grateful their items turned up and look something like they should. Is the bar really so low that actually getting what you pay for is a massive thing? Five star ratings should reflect brilliant service not just the basics. AliExpress can’t even do the basics .”

Helpful Report

Posted 2 months ago

Aliexpress is rated 1.4 based on 3,279 reviews