Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,385 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 11th October 2025

(Elizabeth) Paradigmrecoveryfirm (AT) Gmail.....com Whatspp:+1 7.3.1.7.4.7.1.0.2.5

Aliexpress 1 star review on 24th May 2025

Harrylucy977 At Gmail. Com

Aliexpress 1 star review on 23rd May 2025

John Allison

670

Anonymous

Anonymous // 01/01/2019

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“No refund for an item i never recieved .”

Aliexpress 1 star review on 8th September 2025

Helpful Report

Posted 1 month ago

“I sent back a faulty computer that was under warranty, the seller agreed to fix it , i registered the post, notified AliExpress of this, and they agreed. ( months later I'm down 900 euros for the computer I shipped back for repair and aliexpress basically told me to go F myself. This after showing all contact e-mail between the seller and myself, which proves without a doubt I was ripped off”

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Posted 1 month ago

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Posted 1 month ago

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Posted 1 month ago

“CAPITAL recovered (fraud shield recovery inc good =job)”

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Posted 1 month ago

“They simple just started cancelling all orders I made. No explanation. No customer service, just a bot.”

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Posted 1 month ago

“I ordered fridge container with small tap but only tap arrived,RIP OFF!”

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Posted 1 month ago

“I regretted to purchase items on Ali Express as I feel that they just scammed me. I had to return an item and Ali Express agreed that the seller was required to cover the shipping cost. The product was $32.44, but the shipping fee was $72.42. I had to pay upfront which I didn't feel comfortable. I spoke with Ali Express at least twice and they kept re-emphasizing that I would get reimbursed. Finally, I mailed the product on July 28, 2025 and provided the shipping details. I waited over a month and had to contact Ali Express to get my product refund. And now they refused to reimburse my shipping cost because I didn't provide "sufficient document". Canada Post only provided a receipt (included the shipping cost, tracking code) and now they said this is not enough evidence and closed my case. I am a single mother with an 8 months old baby. Not to talk about the hassle that I went to Canada Post back and forth, and now I lost money from my own pocket. Although you may think that I only lost $40, as a single mother and no stable income, it is really affecting me financially. I sincerely warn other consumers that don't fall into the Ali Express trap as their consumer protection plan doesn't exist.”

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Posted 1 month ago

“Thank you”

Aliexpress 5 star review on 26th August 2025

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Posted 1 month ago

“sent wrong product and refused to correct error i ordered a battery and was sent a completely different product. my order number was not on the package i was sent either. i contact aliexpres who ask for a video of the product i was sent, which they get. then they ask for a picture of the package and the product, which they get. then i am told that they have carefully assessed the material, are closing the case, will not correct the error and i am left with the wrong product. i have never tried that before. the order number is 3057363209985230”

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Posted 1 month ago

“Totally unless support.... you get bad quality and nothing you can do about it.... don't buy there !”

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Posted 1 month ago

““Funds Recovered Fast With Paradigm Recovery Firm””

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Posted 1 month ago

“The last month I purchased 7 bottles (50 ml ) of Methylene Blue in AliExpress, from two different sellers, all of which contained a blue substance that is not Methylene Blue in any way, and which may be harmful to health.”

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Posted 1 month ago

“Bad delivery of my parcels. I had much expectation though”

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Posted 1 month ago

“Your money,your victory.....”

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Posted 2 months ago

“I ordered an air fryer and received a halogen oven instead — completely the wrong item. I immediately requested a return and refund, only to be told I must cover the return postage myself. This is outrageous, especially considering I paid £60 for delivery when placing the order. Customer service has been utterly useless. Every response has been automated, with no genuine attempt to resolve the issue. It’s clear they’re just stalling and hoping I’ll give up. There’s zero accountability and no respect for the customer. Frankly, they don’t even deserve one star. If I could give zero, I would.”

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Posted 2 months ago

“This was the worst customer service I've ever experienced when shopping online. They didn't speak much English so we couldn't communicate and in the end he got angry and treated me horribly. I don't even want to give this a one star.”

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Posted 2 months ago

“I never received my order. Tried everything and was never able to speak to a person. Never order from them!”

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Posted 2 months ago

“We can help you get your funds back from scammers”

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Posted 2 months ago

“you can get your money back from online scammers”

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Posted 2 months ago

Aliexpress is rated 1.4 based on 3,385 reviews