Aliexpress Reviews

Name: Aliexpress
Rating: 1.40

1.4 Rating 3,287 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was blamed for not receiving my parcel, the delivery company imile logistics made up false delivery attempts, I didn't get my parcel because they lied about it being delivered. Don't buy anything from them. They treatment I received was discusting.”

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“Fraud!! Never received”

Helpful Report

Posted 1 month ago

“Very irresponsible ... we haven't received the item we have ordered .. in status it says delivered.. really bad service when I contacted them through online... don't recommend this Aliexpress”

Helpful Report

Posted 1 month ago

“Terrible customer experience not getting anywhere and have spent hours trying to resolve and explain over and over. Not helpful and mostly automated”

Helpful Report

Posted 1 month ago

“Después de mucho tiempo como cliente y de muchísimos pedidos participe en el concurso aniversario y gane un proyector valorado en más de 60€ después de conseguirlo no me dejó pagarlo y al rato ya ponía agotado y supuestamente había más de 999 unidades y solo se dieron 500 y pico y después de varios correos solo recibo la misma respuesta que cambie por otro regalo cuando él de más valor son 12€ y no me parece normal que engañen así a sus clientes.”

Helpful Report

Posted 1 month ago

“I ordered an item on February 13 thinking that I would receive it in 2 weeks. Today is march 30 and it's still not delivered. The system says it will be delivered by may 4. How ridiculous. For those who don't believe me check the waybill number UA760008782AE. Ali Express is an epic disappointment. The companny that sells the items "KunSword Pneumatic Store" responds with super outragous message whenever you inquire. "Do you want a refund?" as if a refund will undo my waste of time.”

Helpful Report

Posted 1 month ago

“I saw an advert for a set of bike gear shifters and ordered them. Only one part arrived and Aliexpress said that's all I ordered. I ordered what I saw in the photo not just one part. Even the invoice listed all 4 parts. So be extra careful, what you see is not what you get. I will never use Aliexpress again.”

Helpful Report

Posted 1 month ago

“SCAM COMPANY FIRST TIME BUY AND GET FRAUD FAKE TRACKING AND NIGHT MARE TO GET REFUND”

Helpful Report

Posted 1 month ago

“My first time making purchase on AliExpress. Eagerly waited for about 12 days and the order status showed being delivered by an unknown and a previously unheard of delivery company, except no package could be found anywhere (mailbox, front door, or anywhere around the house). Opened a case with AliExpress, and they promptly closed the case 3 days later saying no valid evidence provided, with no refund. How can I prove to them or provide evidence for a package I never received in the first place? AliExpress just robbed me (took my money and I got nothing in return, except the terrible experience). Their customer service is horrible and completely unhelpful. Learn from my experience and stay clear of this merchant. Worst first time experience ever!”

Helpful Report

Posted 1 month ago

“More than 30 days ago I bought an automatic litter box for my cat. The compromise was to be delivered from Spain, no taxes and the delivery time around 1 week. Finishing the compromised delivery time, I received a.message. The new delivery time increased around 1 month. I was waiting for news. I sent a message to the seller. No reaction at all Waiting, waiting, finally appears a message in hours. 22 hours left. 18 hours left,.... finally I receive a new message. The provider cannot send my product and they will send me the money back. I thought, goodbye to my 188 euros. But surprisingly it took few days to receive the money back. The only good experience in 40 days. I was reluctant to buy in Aliexpress. From now on I will never buy again in this platform. The sense of being cheated, the lack of feedback during the process... impedes me to buy again.”

Helpful Report

Posted 1 month ago

“sent a damaged product and refused to let me return and only refunded me half. Said that because half of the product was not damaged it still had value. They would not engage in a conversation to return the item.”

Aliexpress 1 star review on 27th March 2025

Helpful Report

Posted 1 month ago

“Lost money to a crypto scam? Contact recovery team now at Sup*reme*asset7*@*gmail.*com to start your full refund process.”

Helpful Report

Posted 1 month ago

“Probably aliexpress is the worst company to deal with from my experience. The quality of the item they are selling not you are expect: miss presentation, low quality of the materials, wrong sizes for cloth and shoes. Moreover in case of returning the items they are placed returns on dispute and in the best case scenario the return money two cases from five. Very shady company with no accountability.”

Helpful Report

Posted 1 month ago

“I ordered a loft bed and was given a tracking number. The tracking showed the order was delivered and signed for but it never was. Was told that was a "false" tracking number but was then given the runaround and could never find out if the item ever shipped. This is a site to stay away from!! The prices may look good and it may show shipping from the US but they are dishonest and do not make it easy to get answers.”

Helpful Report

Posted 1 month ago

“After my payment is charged they told me that item is out of stock !!! Cheating customer, no reputation at all.”

Helpful Report

Posted 1 month ago

“Was refunded after a £21 item was not recieved but £5 shipping was not refunded...and so the whole experience cost me £5 and I got nothing...Someones business is about making money for nothing...I won't use them again and I recommend you don't either...You have been warned”

Helpful Report

Posted 1 month ago

“Got tucked up by Aliexpress, paid for an item using PayPal, had email less than 24 hours later from AliE saying order cancelled as did not receive funds in time, payment is in bank pending, almost impossible to get cancellation code from PayPal, learnt a valuable lesson, if it's Aliexpress or PayPal, they can't be trusted.”

Helpful Report

Posted 1 month ago

“I wish I could give them zero stars. AleExpress claims that returns are guaranteed and it is not true. I've been trying to get a refund for a used item I received; I have sent videos, pictures, and explanations, and they still deny the refund. I will never again buy from China, I'd rather pay more in the USA.”

Aliexpress 1 star review on 21st March 2025

Helpful Report

Posted 2 months ago

“My package was delivered to the wrong house they won’t give me a refund even after I showed proof. Never shop off their app again.”

Helpful Report

Posted 2 months ago

Aliexpress is rated 1.4 based on 3,287 reviews