I had a terrible experience with this purchase on AliExpress. I never received the product, and when I reported the issue, AliExpress demanded I provide proof that it wasn’t delivered. They asked me to contact a Chinese logistics company to obtain a delivery document. The logistics company never replied to my emails, and AliExpress expected me to call a local Chinese number—from the U.S.! How is it fair to shift the burden of proof to the customer, especially when the product was never delivered?
I contacted AliExpress customer service on 1/22/25, and they assured me it would be delivered by 1/23/25, telling me not to worry. This was clearly false, as the tracking hadn’t updated since 1/15/25, when it was supposedly in California—I live in Arkansas, so delivery within a day was impossible. Then, on 1/23/25, the status suddenly changed to claim it was delivered on 1/18/25. That makes absolutely no sense.
This entire process feels like a scam. The lack of accountability from both AliExpress and the seller is incredibly frustrating, and I would strongly caution others about shopping here. I’m extremely disappointed. I have been a loyal AliExpress customer for 10 years, but this is my last day shopping with them.
3 months ago
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