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Anonymous
This company is by far the WORST company I have ever dealt with. They send out goods not as described then they eventually agree to a full refund and give a date that if will be paid but then fail to keep those promises. They don’t refund . If you post a bad review they reply quickly with platitudes about not wanting their customers to experience this type of service but do nothing about it. They ask you to provide more details, then just refer you back to customer service where the whole cycle starts again. Customer service operatives are not authorised to do anything, they merely recite company policy then eventually refer it to the higher team. The higher team hides behind generic emails responses which is exactly the same every time… they don’t even use your name so it’s definitely generic, just hit the button to decline and there is no way to reply to these emails do you have your start the whole process again. So lesson learned, please learn from my mistake and don’t give this company any of your hard earned cash, a bargain is not a bargain when the pictures are fake, the sizing us wildly inaccurate and they don’t refund. Also take heed from other customers on here who have never got the refund when returning goods. This company is the definition of “buyer beware “. I predict the reply they are going to leave will probably start with “not what we want our customers to experience etc etc” but this is exactly the experience of this customer and they are more than happy to keep this cycle going without doing what they agreed. So bad they are laughable, but don’t let the joke be on you. Don’t deal with them.
3 months ago
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Aliexpress has a 1.4 average rating from 3,287 reviews