Ali Express customer service is appalling..My account had been hacked twice,i had to contact my bank and go through the process of waiting for a new card and changing details on everything.They tell you they will send you an email within 24 hours,don't fall for this as they most definitely do not,you have to keep contacting them.To top it off,(even after sending screen shots) I was greeted with a very rude person called Monica who seemed to think that answering everything with the word "Thanks" was suffice enough..when i told her that she was rude she then answered "thanks with a smiley face emoji" They have no complaints department or email for contact so impossible to get anything done through them.. i would avoid this site like the plague..No help whatsoever..