Order: 3024525344689142. I haven't received package!! And the seller doesn't want to provide a solution by sending a replacement or refunding my money. Neither does Ali Express want to help. They both keep telling me to contact the local post office which I have done multiple times! The local post office was very accommodating and told me the package was lost and even provided me with an official declaration. They said the claim can only be filled by the SELLER and NOT ME. Now I have lost my money and don't have an item. After having to explain myself for every day the last 2 weeks and hoping there would be a solution to this, I give up. It is not worth it to waste my time and effort on this anymore. Hope to someday see my money back, but if it doesn't come back I will see it as a donation. I always thought customer support will provide help even if the seller doesn't want to. The customer support is very stingy and does not provide any refund or help, just a nice conversation.