Their service went completely bad- I suspect its not a customer service but some arrogant view into international customers. Will not buy with them, because goods remain with their shipper, Yto Global Pty Ltd, VIC. With multiple times trying to reach on Aliexpress help I was sent same apologetic copies of messages. They pretend to be higher rank agents on chat, but really do nothing. Provided to them proof from Australia Post that item returned the shipper, Aliexpress agents would still demand some certificates of approval which Auspost dont provide, because all tracking information available is for international check and prove. So, item remains at shipper, and aliexpress fraudulently will do nothing to help. PLUS, their sellers can delete reviews, for fact! Mine is gone. Fraud platform