AliExpress sent an item to an identical street address in a different city. Understandable mistake. But when I asked for a refund, they asked me to prove the item got there. They refused the refund unless I could get a letter from USPS proving I didn't live there, that the item had been delivered to that city and not mine (They claimed tracking numbers weren't enough) and frequently wrote back "Prove it" when I contacted customer service about the item not being delivered. They demanded "photos" of the missing items in order to submit a claim. Their respondes were automated and copy/pasted. Even after they acknowledged it was the wrong address, they asked if I could have "family memebers" try to get it for me, or have USPS "pick it up" from a city 6 hours away instead of refunded an $11 item. I would not trust them in future based upon that poor service.
4 months ago
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Aliexpress has a 1.5 average rating from 2,544 reviews

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