There are several issues with AliExpress: 1. Counterfeit/Fake and bad products I personally did not order much clothing or textiles from them but getting brand names for cents on the $ should give you a clue (Too good to be true?). Despite, you can get into trouble with US customs if you order them. Electronics I did order. Stay away from SD cards or Computer hard drives. I assume that the majority of them are so called “B-stock” and are not worth even 1c as they do not provide the capacity advertised or you have other issues like data loss etc. 2. Shipping AliExpress makes it really hard to track and order. Not only do they allow sellers change the tracking, you might get multiple tracking numbers. In my opinion this leads to the delivery scams for which AE is well known for (Google it). In addition, if your tracking starts with “BTP” you most likely encounter issues with your deliveries….. From the looks of it, BTP stands for a company called BETTER TRUCKS. AliExpress or their shipping partner CAINIAO seems to use them for last mile delivery. From personal experience I can tell you that this is the worst delivery company I have seen. Not only does it take super long for them to deliver packages (I have seen 14+ days without movement of the package in the US), they also seem have a habit of delivering packages to the wrong address or their tracking shows items as “delivered” (at odd hours!), while in fact, no delivery was made. The above makes it really really hard to file a claim with AliExpress…..Btw, Better Trucks customer service is pretty much useless. AliExpress provides you with a phone number but all you get is an answering machine and you are lucky if they respond to emails. 3. Refund process (for items not delivered) Make sure you track the estimated delivery date and once you are 1-2 days over that delivery date, file for a refund. Attach screenshots of the expected delivery date as evidence. If you can obtain tracking information, attach it as well. Then the “waiting game” starts. AliExpress is very slow reviewing your case but I had good success with getting my refunds for items I never received. 4. Refund process (for defective of wrong items received) I tried to return one item which was a total disaster! I know, I ordered the correct part but the seller sent the wrong one. As the evidence was clear, AliExpress decided for a refund in my favor, as long as I ship the item back. I decided that I don’t want to waste another $50 on shipping to China for an $80 part….If the seller sent the wrong part, they should pay for the return shipping - not the buyer! These kind of decisions are bad for business in my mind and will hurt them in the long run. Overall - Stay away if you can. The few cents you save are not worth all the hassle!
1 month ago
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Aliexpress has a 1.5 average rating from 2,605 reviews
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