Kenneth Green
Absolutely disgraceful. I was sold a fake phone. It's so bad that you can't even change the time on it. Not even worth $5. The operating system is a sham and the camera is from a phone of 15 years old. I am trying to return it. It states "Seller" pays and provides the returns label. I have asked for this label 3 times and he replied once saying I need to return it, he keeps ignoring my request. Customer service keep telling me to pay it myself. There is no "Buyer Protection' just dishonest sellers being protected by AliExpress. I show all the evidence, they agree that the seller should provide the label yet do nothing to help me. I have spent over 3 hours in total of my time with 2 customer service agents. Ela, who was lovely and has made a complaint against the seller for me, then Pol who just kept telling me to pay the shipping myself even though she can see that it clearly states that the seller pays. It's ok when you're buying but the moment a problem arises with a high value item there is absolutely no support at all. The BUYER PROTECTION claim is not fit for purpose, the seller is the one who is twisting the system and able to get away with it. We have rules I'm told. Rules which allow sellers of fake goods to make $1000's of dollars whilst the innocent customer remains unprotected. An utter sham.
1 month ago
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